Doug Peng | Page 14

Great service Abel is excellent to work with and promptly returned my phone call as well as answering all my question, very professional! As well as Doug! Abel is excellent to work with and promptly returned my phone call as well as answering all my question, very professional! As well as Doug! More

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Noble From the time the I parked my SUV in the service lane to the time I signed the service documents, my experience was exceptional Although the repla From the time the I parked my SUV in the service lane to the time I signed the service documents, my experience was exceptional Although the replacement part order took a little time, the overall result of service was satisfying...detailed results of multi point inspection, car wash, and the professionalism of the service advisor.snd sevvice technician. More

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Clean and Ready as committed Routine 60K maintenance, but I got the car detailed and it looked great. Appreciate having a loaner as it took two working days. The text updates wer Routine 60K maintenance, but I got the car detailed and it looked great. Appreciate having a loaner as it took two working days. The text updates were helpful and I would not bring my RDX anywhere else. More

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Friendly personnel Thorough service technicians locate problems that I had yet to realize, professional service advisor kept me advised of cost and timing in every step Thorough service technicians locate problems that I had yet to realize, professional service advisor kept me advised of cost and timing in every step of the repair process. When I picked up my repaired vehicle, advisor went over all of the work and even what maintenance would be best for the next visit. Friendly receptions and cashiers. Overall a wonderful experience. More

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Timeley repairs Doug Peng, my service writer, takes a look at any issue I have with my Acura, provides accurate and timely assessments of the work to be done, and get Doug Peng, my service writer, takes a look at any issue I have with my Acura, provides accurate and timely assessments of the work to be done, and gets things done right. I bring my car to Acura for any and all service based on the great support I get from my service writer, and the dealership! I look forward to purchasing my next ACURA soon. Thank you Steven Spector More

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Worst Service adviser and dealership Rudest person ive ever had to deal with. Called to schedule an appointment, spoke with Doug (never told me name i had to ask) said my alignment with m Rudest person ive ever had to deal with. Called to schedule an appointment, spoke with Doug (never told me name i had to ask) said my alignment with my steering wheel was not corrected by honda and since it was an acura i wanted them to do it, he then rudely said "why are you calling us, just take it back to honda". After that conversation i was so upset to attempted to contact service manager multiple times, never was called back and NEVER answered phone. I went anyways because the next closest dealer was 35 miles away. I also had a noise in front L wheel when i got there (low and behold doug was the service adviser) he said to me , "Ohhh, really, there is a noise is there?". When i would call to see what was going on, he never knew and just said "Oh their doing something with that noise", took them to fix that "something" for three days. Worst customer service ive ever experienced, i dont know who is writing the other reviewed but just horrible............avoid this place like the plague More

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Doug Peng - Excellent Service My husband and I have been coming to Doug for several years. Doug has always been honest and fair with us which is why I drive from Central Scottsdal My husband and I have been coming to Doug for several years. Doug has always been honest and fair with us which is why I drive from Central Scottsdale to have him service my car. I really enjoy working with Doug. He returns my calls quickly and does everything to make sure my service experience is a good one. I would highly recommend Doug to my friends. He is a true professional! More

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Doug Peng for President!! I have been an Acura owner since 1999. After a rocky start with other service advisors, I was lucky enough to begin working with Doug. I have NEVER I have been an Acura owner since 1999. After a rocky start with other service advisors, I was lucky enough to begin working with Doug. I have NEVER regretted it. He always ensures I'm taken care of and gives me honest answers. Car repairs can be a stressful situation to navigate. It helps knowing that I have an advisor who I can trust to steer me in the right direction (pun acknowledged). There are other dealerships that I could use, but I will ALWAYS go where Doug Peng is. The service is just too great to top. If he ever retires or leaves the industry, I'm going to start riding a bike! More

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Reliable Service I was experiencing an annoying noise in the rear suspension of my RDX and emailed my service advisor Doug Peng. He responded immediately to my email a I was experiencing an annoying noise in the rear suspension of my RDX and emailed my service advisor Doug Peng. He responded immediately to my email and my appointment was set for the next day. They road tested the car to determine the issue. Doug Peng had me in and out in no time. I've owned an Acura product for 16 years and Doug Peng is the #1 reason I keep coming back to Acura. Living in Cave Creek there are closer Acura dealers but I drive the extra miles to get the reliable honest service from Doug Peng. More

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Doug Peng and Acura of Tempe to the rescue Last week, I was driving to work and noticed the brakes on my 2012 TSX started grinding and making odd noise as I braked on the freeway in rush hour t Last week, I was driving to work and noticed the brakes on my 2012 TSX started grinding and making odd noise as I braked on the freeway in rush hour traffic. I emailed my Service Advisor, Doug Peng, immediately. He responded back almost as quickly as I hit send on my email asking me if I can bring my car in NOW. As soon as I got to the dealership, Doug greeted me outside. He asked me if I needed a loaner car while they looked at my car. Yes, please! :) Within 5 minutes, he knew it was my front brakes. He gave me a loaner car overnight while they replaced my brakes. I was in and out of the dealership within 20 minutes! My son used my car to take to Homecoming the next day so I was happy that my car had new brakes and my son would be safe. I have owned several Acuras and have worked with Doug Peng for several years. He is the #1 reason why I have to continue to buy an Acura because I don't think I could work with anyone else! More

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