Doug Rice | Page 25

My visits to Nissan Service Dept. are always met with smiles. The people are very friendly and willing to find out out the concerns for my vehicle and take care of the issues right away. I was also p smiles. The people are very friendly and willing to find out out the concerns for my vehicle and take care of the issues right away. I was also pleased with how easy it was to request a rental car during my service. I usually take my car in the night before and drop it off -- or take the shuttle to my work. Since it was a day that would not be as convenient to do that - I requested a rental. I have been pleased with the service so far -- I look forward to many more successful visits. Thanks Nissan! Sincerely, Amy Tu More

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I had my 1997 maxima serviced Jan 18, 2011. (1) Part of the exhaust heat shield had rusted and fallen off. Doug clearly explained all options and their safety implications. I was able to choose the lowest the exhaust heat shield had rusted and fallen off. Doug clearly explained all options and their safety implications. I was able to choose the lowest cost option with confidence based on Doug's explanation. I really appreciated his integrity and looking at the situation from my perspective. (2) He clearly explained the service options in the same manner and I was able to choose which ones to do from my perspective. (3) Also, they had a shuttle take me home. Every one: cashier, mechanics, sales all were helpful and friendly. Sincerely, Guy Henry More

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Once again your service department has exceeded my expectations, and as far as I'm concerned is second to none in every category. You make us feel we are valued customers - not that you are doing us a expectations, and as far as I'm concerned is second to none in every category. You make us feel we are valued customers - not that you are doing us a favor by servicing our vehicles. Thanks to the entire staff. More

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I was really disappointed to learn that my extended I was really disappointed to learn that my extended coverage had lapsed. Since I've owned the Murano, the drivers seat motor has been replaced twi I was really disappointed to learn that my extended coverage had lapsed. Since I've owned the Murano, the drivers seat motor has been replaced twice and this last repair is the third time that I've had to have an oxygen sensor replaced. Whenever I received a notice that my warranty was getting ready to expire, I would call the number and the representative that I talked with said that I was fine as soon as they heard that I had purchased the extended coverage when I bought the car. I did not receive a call or notice in July or August, last year, stating that my extended coverage was getting ready to expire. Needless to say, I was surprised and dismayed to hear the the coverage had lapsed and that the repair would cost over $500.00 instead of the $50.00 deductible that I was expecting. Since my coverage has expired, except for the lifetime powertrain warranty coverage I have, I am seriously considering switching to an automotive maintenance/repair facility that is more convenient to Ft. Detrick where I am employed. Of course, all maintenance records would be maintained to prove timely service should I require the need to use my lifetime powertrain warranty. More

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There should be no reason to have to wait 1 1/2 hours for an oil change when you arrive before 7:30 and you are the second person in line. I noticed that my vehicle was pulled out of the bay but it was stil an oil change when you arrive before 7:30 and you are the second person in line. I noticed that my vehicle was pulled out of the bay but it was still approx 45 minutes before anyone came to tell me it was complete. My wife has had the same issues with her service as well. Express service should mean exactly like. I would appreciate more of an effort on improving this problem. Maybe you should go back to appts because at least that worked. More

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I live in Baltimore, 50 miles away. My round trip to Frederick is a minimum of 100 miles. I would not drive that far if I was not satified. For the record,there are six(6) Nissan dealers that are within Frederick is a minimum of 100 miles. I would not drive that far if I was not satified. For the record,there are six(6) Nissan dealers that are within 20 Miles from my home.( One is less that 4 miles away). Thank you for doing a Great Job. Victor Brown More

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I have worked with Doug many times over the past year two years. Each time, he has been extremely friendly and helpful with all of my car's servicing. I have also worked with Marty in the past and he is the years. Each time, he has been extremely friendly and helpful with all of my car's servicing. I have also worked with Marty in the past and he is the exact same way. I feel like the dealership is always straightforward and honest in describing the problem, price and solution for my vehicle. I have had a serious car issue or two, and every time, I feel like they have treated me great. When I needed a loaner car, they went out of their way to hold a vehicle for me, so I could get the service done immediately. I would recommend this dealership/service department to anyone. More

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I brought my car in for the 60,000 mile service and a list of other things to check out. I had to stay and wait for my car. Doug did a great job of letting me know the status of my car. (I did plan to list of other things to check out. I had to stay and wait for my car. Doug did a great job of letting me know the status of my car. (I did plan to be there for a long time. Keep up the great job. More

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Overall I feel that your service department is wonderful! However, I feel your prices are overflated and if it were not a holiday weekend when I had the service performed, I would have shopped around for a However, I feel your prices are overflated and if it were not a holiday weekend when I had the service performed, I would have shopped around for a better deal elsewhere. Originally I was told my car would be finished by noon. However, it was not ready until after 3 pm. Perhaps you need more service technicians to complete the work when promised to customers. More

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Good Morning -- After almost a year [December 05, 2010] and reporting to the Service Department each time I brought our 2010 Pathfinder LE for LOF, etc., I was able to get the attention of your group to he and reporting to the Service Department each time I brought our 2010 Pathfinder LE for LOF, etc., I was able to get the attention of your group to hear my "squeaking brakes" when backing up!! Each time the SUV was in for service and I said the brakes squeaked, I was told the Svc Tech could not duplicate the problem at the time! I'd get home park the SUV in the garage overnight - the next AM the "squeakes" were back as I backed out to the street. This tells me there's no moisture on the pads or discs. It has been atleast four times [maybe five] I have reported this problem during my servicing appointments and the classic answer was - "the Svc Tech couldn't duplicate the problem during service"!! The Service Representative - Marty - suggested to bring the vehicle in sometime in November and test it again. On November 10th or 11th, I came in and Doug tested the brakes backing up - and lo and behold - the squeaks resounded much to my pleasure and were heard by Doug. He set up an appointment for November 12th and the Svc Tech found parts had to be ordered to correct the brake's squeak problem. I was told I'd be notified by post card when the parts were in; so far, no card!! As a long time customer, since 1996 - Jenkins time - and our 1994 Oldsmobile, I must say Olds service and two SUV's services and purchases [Jenkins/Fred. Nissan] have been excellent in every way; however, this last year for us has been less than satisfactory with this nagging brake problem. Even contact with Nissan's National Hdqtrs. was frustrating because they just passed/referred me to you guys. For a customer to purchase a $40,000 vehicle and go through the above senario there's good reason for our frustration and patience being worn thin. If this all had been in your court, I'm sure you'd feel much the same. You asked for me to be "as descripted as possible", I hope I've complied, so you'll have "some meat to chew and reflect on" for a while!! Awaiting brake silence in reverse!! Denton E. Nichols More

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