Doug Searles | Page 2

Here's my short story of the most dishonest car buying experience I've ever had & some of the most unprofessional managers I've ever dealt with. I purchased an F150 from Nazareth Ford My salesman( experience I've ever had & some of the most unprofessional managers I've ever dealt with. I purchased an F150 from Nazareth Ford My salesman( Josh Barberbraun ) told me that if I had any issues right away they would take care of it no problem. 2 miles off the lot the check engine light came on. When I turned around and returned to the dealer the finance manager Steve Gilbert laughed and said " I bet you wish you bought the extended warranty" The sales manager Doug Searles told me " we can call it even for the check engine light because you kept the GPS card from your trade in " & told me to drive it some, the light is probably just from sitting. By this point the dealership was closing, the service center was closed and I was over 2 hours away from home left stranded with a broken truck. We brought the truck home in limp mode. The next day I called our salesman Josh to see when he could get the truck in for service. Josh told me they would not honor the agreement & i was on my own. After this I called and talked to the general manager Chris Miller. Chris told me he was unaware of the whole situation and scheduled me for a service appointment to drop the truck off. The service department replaced multiple sensors and plugs and wiring but still could not get the problem fixed. Every time I drop the truck off for service is over 8 hours of driving round trip During the covid19 epidemic no one responded to my emails letting them know that the truck was still broken. It's now 3 months later, the truck is still basically undrivable & after my first diagnoses at another ford dealership im told the truck likely has bad timing chains that will cost many thousands to fix. On a side note I told the service department that my engine was making a ticking sound while it was in for the service. They told me they checked it and told me its lifter tick which is common on very high mileage engines (100k is high mileage?) When we picked the truck up the noise got louder and louder. As soon as I open to the hood my wife instantly pointed out the problem that the Ford certified mechanics could not see The serpentine belt was falling apart! I installed a new belt on the side of the road, the next day the water pump failed leaving us stranded. 3 months later heres our parts list Waterpump Serpentine belts Idler pulleys Bad AC compressor Blown out Shocks and struts Bald Tires (sold to me @ 3/32) Broken hvac actuator (quoted at $1300) And it will continue as i try to find someone to fix the engine issues. More

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Nazareth Ford is a great dealer the sales department are top of the line helpful and very friendly. The service department is also the same top of the line helpful and very friendly. The service department is also the same More

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Due to COVID we had to handle everything over phone. They were friendly and helpful. Vehicle was ready when we got there. Only negative in description of included in purchase was soft top and sunrider. They were friendly and helpful. Vehicle was ready when we got there. Only negative in description of included in purchase was soft top and sunrider. They were unable to provide these at purchase. More

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Nazareth Ford did a fantastic job of meeting my needs and helping me to obtain my new truck during these unprecedented times. The online transaction went very well and taking delivery of the truck was done v helping me to obtain my new truck during these unprecedented times. The online transaction went very well and taking delivery of the truck was done very safely and efficiently. More

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Searching for and buying a car is challenging during the Covid-19 epidemic. I had my concerns, especially since I was unable to take a test drive before purchasing. The staff at Nazareth Ford, specifica Covid-19 epidemic. I had my concerns, especially since I was unable to take a test drive before purchasing. The staff at Nazareth Ford, specifically AJ and Doug, did a great job in addressing any concerns I had. And ultimately gave me peace of mind during my purchase. More

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Bought 2020 F-250 Tremor and I am from Syracuse NY I was looking for a F-250 Tremor could not find what I wanted in my area so started looking and I found Nazareth Ford. They had what I wanted , worked I was looking for a F-250 Tremor could not find what I wanted in my area so started looking and I found Nazareth Ford. They had what I wanted , worked a online deal they worked with me every step. The staff was great just what I expected a dealership to be I am 100% satisfied and the Truck is awesome, was at the Wawa right down the street getting drinks for are drive back to Syarcuse NY and I had three dif people ask me about it. What a great choice for a truck More

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Quick, not pushy, reliable, friendly, and helpful dealership. My whole family goes here and we always get great deals. Stop in and ask for Josh! dealership. My whole family goes here and we always get great deals. Stop in and ask for Josh! More

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GREAT experience buying a car at Nazareth Ford!! I had a great experience buying my Explorer at Nazareth Ford. Amanda was very friendly and not the pushy type of a salesperson. Highly recommended! I had a great experience buying my Explorer at Nazareth Ford. Amanda was very friendly and not the pushy type of a salesperson. Highly recommended! More

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Great experience buying a car at NAZARETH FORD. Friendly but not pushy. I highly recommend for your new or used car purchase. Very happy with my purchase. but not pushy. I highly recommend for your new or used car purchase. Very happy with my purchase. More

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Once you buy your vehicle you are forgotten when later on . I purchased a used 2016 F250 Super Duty come to find out they put the truck on the lot for sale with dry rotted tires and one tire the sidewall was da I purchased a used 2016 F250 Super Duty come to find out they put the truck on the lot for sale with dry rotted tires and one tire the sidewall was damaged. I went back to show them the issue and they told me there is nothing wrong with those tires. I asked the service manager if he would drive that vehicle with his daughter in it and he said yes of course I called him a liar. I spent $30,000 for a truck and they left on bad tires won't do anything about it beware do not purchase vehicles from Nazareth Ford worst experience ever. More

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