Doug St.Louis | Page 3

Jennifer made the leasing process smooth and mostly stress free. I'm glad I worked with her and am happy to keep working with Suburban Mazda. stress free. I'm glad I worked with her and am happy to keep working with Suburban Mazda. More

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Jennifer was very kind and stayed there the whole process even 1 hour after her end of day time. She was very helpful when looking to different options and she was also very patient with me, a non-native En even 1 hour after her end of day time. She was very helpful when looking to different options and she was also very patient with me, a non-native English speaker. More

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Everyone at this dealership was amazing. Jennifer was so kind, helpful, and honest - walked me through all the features of the vehicle and made the process easy. Doug the sales manager and J Jennifer was so kind, helpful, and honest - walked me through all the features of the vehicle and made the process easy. Doug the sales manager and Jesse in finance were also very professional and amazing to work with. Highly recommend coming here, the staff is amazing and I love my new CX-5 already! More

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Charles and the team were very helpful amd easy to work with. The manager was also incredibly helpful as was finance. with. The manager was also incredibly helpful as was finance. More

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This was the easier dealership that I have worked with. Everything was smooth and it was good experience overall. Everything was smooth and it was good experience overall. More

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I have been dealing with this dealership and service department for years and always get A+ service from everyone I have ever dealt with. Charles Tuzzo, Doug St. Louis and Jesse Kopek and of course Chri department for years and always get A+ service from everyone I have ever dealt with. Charles Tuzzo, Doug St. Louis and Jesse Kopek and of course Chris Lang Service Director whom I have dealt with for many years..I have called Charles Tuzzo a couple of times re: my new Mazda CX5 for help learning my new vehicle and he has always been very patient and helpful. More

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Helpful from the moment I walked into the building. I will be back again. Thanks! I will be back again. Thanks! More

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I contacted Doug after doing my homework and several other dealerships. He was respectful that I was prepared leading up to and during the purchasing process. He treated me with Professionalism, Hones other dealerships. He was respectful that I was prepared leading up to and during the purchasing process. He treated me with Professionalism, Honesty, and most importantly work with me to provide me a great deal on my new vehicle and trade in, which made my decision all the more easier to purchase my second vehicle at Suburban Mazda of Troy. I am enjoying my new 2023 Mazda CX-5 Signature Thanks Again Doug. Also a special Thank you to Mohamad (Mo) who I appreciated for his assistance in the showroom, and for showing me around the car and making my new car purchase that much more pleasurable. John More

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Really inhospitable reception followed by condescending behavior from Doug really annoyed me. Assuming the customer is an idiot shouldn't be the default state of mind. Doug was really impolite, arrogant, a behavior from Doug really annoyed me. Assuming the customer is an idiot shouldn't be the default state of mind. Doug was really impolite, arrogant, and dismissive of all concerns I had about the Mazda. More

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Doug was absolutely AMAZING during the process leading up to purchasing my vehicle. He was Professional, Personable, Honest, Reasonable, Reliable and provided lot's of detail about my vehicle before I made t to purchasing my vehicle. He was Professional, Personable, Honest, Reasonable, Reliable and provided lot's of detail about my vehicle before I made the final decision to purchase. I initially contacted Doug regarding two specific vehicles they had in stock; however, the vehicles had already been sold right before I inquired. Doug still managed to work with me, give me more options and answer all of my questions. I am definitely enjoying my new RIDE! I would recommend Doug 100%! Thanks Again Doug and Mazda of Troy Staff! More

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