Doug Stephenson

Absolutely terrible communication, vehicle biggest problem wasn’t even addressed or looked at, will never go to this dealership again problem wasn’t even addressed or looked at, will never go to this dealership again More

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I scheduled a service appointment with Finley Chevrolet for a transmission flush and to diagnose two recurring issues involving a brake pedal sensor and a mirror position sensor. When I dropped the vehicle for a transmission flush and to diagnose two recurring issues involving a brake pedal sensor and a mirror position sensor. When I dropped the vehicle off on Monday, I was told diagnosis would take approximately three days. By Wednesday, Thursday, and Friday, I had received no updates despite calling for status reports. It wasn't until Friday, five days after dropping the vehicle off, that anyone actually looked at the vehicle. At that point, I was told they could not reproduce either sensor issue, so neither problem was repaired. The lack of communication was the most frustrating part of the experience. Days would pass with no updates, and I had to repeatedly call to find out what was happening. The vehicle remained in the shop for over a week before the transmission service was finally completed, and I did not get it back until Friday of the following week. Because I was originally told the diagnosis would take about three days, I had to rent a vehicle during the extended delay at my own expense. The rental cost me approximately $70 per day, resulting in significant additional costs that could have been avoided with more accurate scheduling and better communication. While the transmission service was eventually completed, neither of the original sensor concerns was resolved, and the overall experience left me disappointed. Customers deserve timely updates, realistic expectations, and better communication when their vehicle is kept far longer than promised. Would not recommend based on this experience. More

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3 hours for an oil change with a 7:30 am appointment! There were at least 3 other fuming customers in the same situation. There were at least 3 other fuming customers in the same situation. More

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First Service and met all my expectations. Will continue to make the drive to get the truck serviced there. A+ Will continue to make the drive to get the truck serviced there. A+ More

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I have bought 3 cars from David Roth. He's one of the best salesman I have ever dealt with. I did everything over the phone with him, all I had to do was come in and sign the paperwork. H He's one of the best salesman I have ever dealt with. I did everything over the phone with him, all I had to do was come in and sign the paperwork. He made it smooth and effortless. He spent endless time with me to go over all the features per than car i purchased. He even helped me transfer all my belongings from old car to the new one. He's knowledgeable about features on cars other than Chevys. He's friendly and will go out of his way to make you feel comfortable about buying a car. He's more than a salesman trying to make a deal, he's my friend. Bravo Findlay Chevrolet for such an awesome person. I was in and out in 1 1/2 hours. Will purchase my next car from him and wouldn't hesitate to recommend him to family and friends. Thank you David Roth. Also thank you to Wayne Smith in service. Nice guy. More

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They don’t even take the time to inform you about what’s happening with your vehicle. They give you a date but then take 7 days to complete a repair that they themselves caused. When I took my work truck in happening with your vehicle. They give you a date but then take 7 days to complete a repair that they themselves caused. When I took my work truck in for a recall, an additional problem with the steering appeared, and during the repair, they damaged another part. More

by NONE25 Verified Customer Verified Customer

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Doug is awesome! He really takes the time to listen to my concerns, and does it best to have them resolved ASAP! He really takes the time to listen to my concerns, and does it best to have them resolved ASAP! More

by MARCIEUSHIJIMA Verified Customer Verified Customer

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Doug, my service adviser was a great help in getting the issue with the vehicle resolved. issue with the vehicle resolved. More

by PEREZAG1080 Verified Customer Verified Customer

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Everytime I take my vehicle to the shop is always 1000. 00 dollar fixing. Bunch of scammers 00 dollar fixing. Bunch of scammers More

by RMARLANG Verified Customer Verified Customer

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I came to the conclusion that everyone coming to do service is just one more car, one more customer. There is never urgency and everyone lacks on customer service. No one cares, different sales person service is just one more car, one more customer. There is never urgency and everyone lacks on customer service. No one cares, different sales person have different opinions on how much time the repair will take. Overall, I’m sure there are many satisfied customers but unfortunately I’m not one of them. Good luck! More

by INFO Verified Customer Verified Customer

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