Douglas Anderson

Westbrook Toyota is a beautiful, clean facility with awesome staff who are extremely responsive to their customers. I have bought cars from this dealership since 2010 and always have my car serviced the awesome staff who are extremely responsive to their customers. I have bought cars from this dealership since 2010 and always have my car serviced there. I highly recommend this dealership if you want a no hassle, professional experience! More

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Clean facility. Extremely friendly staff who goes above and beyond to meet your needs. I highly recommend both the sales and service department! Extremely friendly staff who goes above and beyond to meet your needs. I highly recommend both the sales and service department! More

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Great Team Approach! If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. If you are looking for a Toyota, this is the dealership you want to use! Top notch team that know more about the vehicles than you could imagine. Pricing is 100% fair! No price gauging during the pandemic shortage like so many other car dealers are doing ( actually it seems like most or all others are doing ). NOT THIS DEALERSHIP! Edgar Rivera, Joyce Scarlett and Tony Mumtaz helped me purchase my dream vehicle. These 3, or any of the other incredibly friendly and fully competent team should do that for you! More

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This dealership is incompetent. I made an appointment to see a used car yesterday and drove 50 miles to the business only to hear the car was sold even before I made my appointment. I made an appointment to see a used car yesterday and drove 50 miles to the business only to hear the car was sold even before I made my appointment. That is bad enough but what is worse is they followed up this afternoon to make sure I was coming. When I arrived the manager(Edgar) whom I was speaking to had the nerve to take a phone call in the middle of our discussion. They were totally unapologetic and blamed their customer service. Don’t even think of going to this business if your time is as valuable and limited as mine. Edgar was extremely rude from the beginning. I reported this issue to doug..no returned calls or emails. This place is AWFUL. More

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The whole customer experience is always great. This is my second car I buy from Westbrook Toyota. Jose, Edgar and Tony are ultimate professionals and my salesperson Christian did a phenomenal job explaining second car I buy from Westbrook Toyota. Jose, Edgar and Tony are ultimate professionals and my salesperson Christian did a phenomenal job explaining all the quirks and features related to the car. Process was quick and simple. More

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Great service. Don’t trust the sales associates after purchasing many cars there always feel later that I got ripped off big time. Such a shame. The only one I trust there is Doug and he’s a manager. purchasing many cars there always feel later that I got ripped off big time. Such a shame. The only one I trust there is Doug and he’s a manager. More

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Outstanding Customer Service! The team at Westbrook Toyota truly went above and beyond to assure all of my wants and needs were met. The employees were very friendly and attentive, The team at Westbrook Toyota truly went above and beyond to assure all of my wants and needs were met. The employees were very friendly and attentive, and made me feel like I was part of the Toyota family! A big thanks to Doug and Patrick for all their help! It's great to work with people you can trust and who really do care. More

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Hands down the WORST service department ever!!!! Let me start by saying, purchasing an extended warranty from this dealer was nothing but a major rip-off! First off, you are obligated to use their Let me start by saying, purchasing an extended warranty from this dealer was nothing but a major rip-off! First off, you are obligated to use their service department only, and second, they will make sure that they don't fix what should be covered under the warranty. Now to explain. My car was blowing warm air out the drivers side vents and cool air out the passenger side vents while using my AC. The service manager insisted this was a "classic symptom of low freon". It will cost $200 to add freon. My husband and I declined service and took the car the same day to a local mechanic. Not only was my car not low on freon, due to it being vacuumed out and measured and refilled for 1/3 of the charge, my mechanic states it was a classic symptom of a stuck door on a dual zone unit (which mind you would be covered under my warranty). I took this information back to Westbrook Toyota along with a request to cancel my extended warranty policy. I explained how dissatisfied I was with the service, and my lack of trust with this service dept. i was them told they would agree to fix the problem if I kept my extended warranty policy. I declined. I feel that a company who prides themselves on excellent customer service, should admit their wrong and fix the problem. I was assured by the associate that before the policy was to be cancelled that day, he would have the General Manager call because he was very upset that I was not a happy customer. Guess what? Never got a call. With that being said, I will never step foot in this establishment ever again, nor would I recommend this dealership to anyone!!!! More

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