Dealership Experience
14 yrs, 10 mos
528 Reviews
Write a Review528 Reviews of Douglas Montalbano
August 02, 2021
Doug was accommodating and friendly and services were completed in a timely manner as told. Service was seamless, quick and easy. The lady behind the service window was also friendly. Thank you! completed in a timely manner as told. Service was seamless, quick and easy. The lady behind the service window was also friendly. Thank you! More
August 02, 2021
Doug Montobano is the best. Even with limited appointments available, he was able to get me on the calendar. In front of me was a disgruntled customer who did not have an appointment and Doug was appointments available, he was able to get me on the calendar. In front of me was a disgruntled customer who did not have an appointment and Doug was calm, cool, and collected. The customer was not. More
July 30, 2021
I brought my car in for an oil change and tire rotation. The tire light on my dashboard was on. I was told that I needed a new battery and windshield wipers. However, nothing was mentioned about the dashboa The tire light on my dashboard was on. I was told that I needed a new battery and windshield wipers. However, nothing was mentioned about the dashboard tire light warning. When I got my car, the light was still on. I was going to mention it to the service tech, but I didn't see him. More
July 28, 2021
At the time of making the service appointment a disclosure should have been made that a recall service could take an extended period of time. I spend 5 hours just waiting in the lobby and had to disclosure should have been made that a recall service could take an extended period of time. I spend 5 hours just waiting in the lobby and had to ask the service personnel about the length of time. His reply, "could be 30 minutes could be hours." After 5 hours of waiting (945am arrival) for a service I was initially told would be complete by lunch, I was furious This was all day affair in which I could have planned accordingly and utilized my time much better. More
Other Employees Tagged: Erick Burgess Sr , Brad Miller, Chose who I believe could have been the representative
July 26, 2021
I rated my service last week was excellent! My parts were ordered and came in within a week . I left my car over night and I received a call the next day the car was ready . My daughter dropped me off . Ever ordered and came in within a week . I left my car over night and I received a call the next day the car was ready . My daughter dropped me off . Everything was completed as promised. Thankyou for an excellent job More