Douglas Parman | Page 21

Very disappointed. Received car back from extended service period, apparently waiting 10-11 weeks for a part, and battery range was materially degraded following the s Received car back from extended service period, apparently waiting 10-11 weeks for a part, and battery range was materially degraded following the service. Escalated service issue to the General Manager and the Dealer Principal, but no help in resolving. Just trying to obtain diagnostic data to confirm my battery was properly maintained while sitting for so long at the dealership and cannot obtain it. Expect more professionalism from a high-end dealer and with an owner having owned numerous Porsche cars over the years. Now have to take next steps and escalate to Porsche North America. More

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Very easy to coordinate the visit which was required for a warranty item. Both the timing and explanation of the process was handled efficiently and professionally. a warranty item. Both the timing and explanation of the process was handled efficiently and professionally. More

by MICHAEL@LOMBARDIDEV.COM Verified Customer Verified Customer

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Dealership is run well and polite staff and take their time with you.to address any concerns time with you.to address any concerns More

by johnleone_2001 Verified Customer Verified Customer

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Excellent service but long wait for problem visit that wasn’t scheduled in advance . No loaner cars available wasn’t scheduled in advance . No loaner cars available More

by SFBS Verified Customer Verified Customer

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Doug Parman was not helpful and was misleading during my experience with my 2022 Taycan. I booked my appointment to service the roughly 7 recalls about a month and a half im advance to have the issues addre experience with my 2022 Taycan. I booked my appointment to service the roughly 7 recalls about a month and a half im advance to have the issues addressed. Upon arrival at the dealer, Doug Parman informed me I would have to find a ride home because my insurance doesn’t cover loaner vehicles, this was something that should have been clarified before Doug claimed he would have my courtesy loaner vehicle ready for me. Shortly after finding this out, I asked Doug how long the service would take and before I could even finish my sentence he cut me off and said “I dont know” in a careless way, his lack of care and interest in helping the customer was very apparent. After the vehicle was dropped off I was checking on the service status and it was only after a month of my car being at the dealer that the car actually started to get worked on. Doug should inform customers that their car will be sitting around for a month before getting serviced and not act as if he doesn’t know service vehicle inflows/ estimated wait times. When it came to trying to sell me new tires he was on his “A game” but when it came to assisting me with my recalls he was completely unmotivated in helping and kept pushing my vehicle to the side. I would highly suggest the dealer to retrain Doug Parman as to how he can better assist customers and also to be more professional with his customer service skills. More

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Doug is an integral part of my Porsche experience. I have been dealing with him since 2017, when I purchased my car. .He's first rate! I have been dealing with him since 2017, when I purchased my car. .He's first rate! More

by GregoryLevy Verified Customer Verified Customer

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Drew is great. She’s a pros pro and was super helpful in navigating a difficult situation beyond her control She’s a pros pro and was super helpful in navigating a difficult situation beyond her control More

by BLAKEBABILA Verified Customer Verified Customer

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Great service provided on a warranty claim. Service provided was done on a timely fashion and went well Service provided was done on a timely fashion and went well More

by jolivierdowney Verified Customer Verified Customer

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Great service! Efficient and timely. As always Doug returned by call in a timely manner and returned my car as promised prior to 12 noon. Efficient and timely. As always Doug returned by call in a timely manner and returned my car as promised prior to 12 noon. More

by DPRICE502 Verified Customer Verified Customer

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Doug is the best. He is always available to help and punctual and respectful of my time. The dealership is clean and friendly. The videos they send are very helpful. He is always available to help and punctual and respectful of my time. The dealership is clean and friendly. The videos they send are very helpful. More

by NKATZ01 Verified Customer Verified Customer

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