Drew Hoth | Page 2

Excellent service. Drew is a wonderful service advisor. He has taken care of all my needs. Drew is a wonderful service advisor. He has taken care of all my needs. More

by mjband3 Verified Customer Verified Customer

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This place kept my vehicle for 12 day tondona timing chain, fuel pump and oil change without offering a loaner car or updating me on the status. When did get it back, the original error codes for the t chain, fuel pump and oil change without offering a loaner car or updating me on the status. When did get it back, the original error codes for the timing chain still existed. The vehicle had no oil in it and the seals were leaking. Me and my niece cheked the.oil and ther was none in it. When I took it back they told me it had oil. They say they test drove it 4 times with no problem. The sound was gone probable because they put oil in it. I had done oOnstar diagnostic reports before, turning this time frame with the same error codes coming up. I didn't trust them anymore ND took it to another dealership that stated the.job was not done.correctly, there was oil all over the engine and gasket seals were not properly installed. I had to pay an additional $500 plus car rental to be able to get around to my doctor appointments. I did not trust going back to them again. I even spoke to the after waiting several hours with out any response or text about the status of my vehicle. It took themb4 hours to tell me I had oil in my vehicle and it was running good. DONT GO THERE! CUSTOMER SERVICE IS TERRIBLE AND WAIT TIME TERRIBLE. More

by kathyharris722 Verified Customer Verified Customer

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Little to no communication from the service department about the status of my truck. Failed to return countless calls and messages. Never gave me the loaner that was promised multiple times over the cou about the status of my truck. Failed to return countless calls and messages. Never gave me the loaner that was promised multiple times over the course of the month my truck was in the service department. This cost me thousands in rental, fuel, tolls, lost business, and time. More

by Greg C Verified Customer Verified Customer

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Classic Chevrolet has been great every single time I visit! Amazing customer service and always professional. visit! Amazing customer service and always professional. More

by jonelle.demery Verified Customer Verified Customer

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Great service! I had a warranty issue and the problem was fixed with no issue and I was given a great loaner vehicle while mine was being serviced. Thank you! I had a warranty issue and the problem was fixed with no issue and I was given a great loaner vehicle while mine was being serviced. Thank you! More

by irenelopez.tx Verified Customer Verified Customer

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I went to Lone Star Chevrolet for my first oil change and it was an appointment. They was suppose to do it for free, but refused. I contacted Lauren, she set things up for me to come the Classis Chevrole and it was an appointment. They was suppose to do it for free, but refused. I contacted Lauren, she set things up for me to come the Classis Chevrolet, push my service to the front and got me taken care of, as soon as I got there. More

by zurtar1 Verified Customer Verified Customer

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Everything was smooth from beginning to end, my service advisor Ashley was very helpful and attentive. advisor Ashley was very helpful and attentive. More

by Anil panjwani Verified Customer Verified Customer

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We only go to classic for our car. The service is second to none and always taken care of and treated well. The service is so good we don't buy other brand cars. We have had great l The service is second to none and always taken care of and treated well. The service is so good we don't buy other brand cars. We have had great luck sticking w GM products tgat we only go for routine maintenance items at this time. More

by jerrypolasek Verified Customer Verified Customer

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Did good work and no issues but the dealer charges a service fee for using a credit card. This is crazy and makes you feel like you are being taken advantage of. service fee for using a credit card. This is crazy and makes you feel like you are being taken advantage of. More

by eisenmrc Verified Customer Verified Customer

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Excellent service center, my advisor Rafael was very helpful and had my Traverse serviced in an hour. Very pleased, the only minor issue was that the oil change indicator was not reset but Rafael walked helpful and had my Traverse serviced in an hour. Very pleased, the only minor issue was that the oil change indicator was not reset but Rafael walked me through the steps over the phone at home and I reset it with no problem. More

by mauresti Verified Customer Verified Customer

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