Drew Luis

On Monday May 2, 2022 at 4:16pm, I received a call from Andrew Luis from a hidden phone number. His first question after verifying that he was speaking to me was, "did the dealership already contact you?" Andrew Luis from a hidden phone number. His first question after verifying that he was speaking to me was, "did the dealership already contact you?" His voice appeared to be in a panic, so I knew he was up to something. I gave him a generic response. Andrew immediately proceeded to threaten me during the call, and stated that if I did not remove my review, he would come after me. Andrews (Drew) behavior during the call was right on brand with what I experienced as I dealt with Andrew and the dealership. Andrew is immoral and should be punished for his deplorable behavior. I was informed that he quit or was canned. If you see his name at another dealership, run! He will lie and falsify details on your purchase contract, and lie about everything. More

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Andrew is a liar, and has deplorable character! I recently purchase a car from Courtesy Volvo of Scottsdale. I DO NOT recommend this dealership or Andrew Luis. He is deceitful! From beginning to I recently purchase a car from Courtesy Volvo of Scottsdale. I DO NOT recommend this dealership or Andrew Luis. He is deceitful! From beginning to end, I was lied to by Tim Raspiller, Sales Manager, 480-291-5117, traspiller@courtesyautomotivegroup.com, Vehicle Sales Maxwell Chiandet, 480-527-2922, Mchiandet@courtesyautomotivegroup.com, & Andrew "Drew" Luis Finance Manager, dluis@courtesyautomotivegroup.com 480-291-5100. Long story short, they lied about everything! They overcharged me by over $4,000.00. They didn’t utilize the pre-approval provided by my bank. They deceptively documented all of the contracts with my banks name as the lien holder, even though they secretly went with another bank and increased by APR over 3%. When I asked about the APR I was told that higher APRS mistakes happen and that I could call my bank to modify. Drew deliberately failed to tell me then that they used another bank. When I spoke with Drew a week later he finally revealed that they changed the bank. His excuse was that the deal wasn’t complete, even though I signed all of the contracts and he confirmed that the lien holder was indeed my bank. I requested details showing my pre-approval was “declined”, the approval letter from the bank they chose for me without my knowledge, documentation of the final sale, & other documents. It’s been 2 weeks and Drew has failed to provide those documents. Its been a month and I still have no documentation or contact information for the lien holder. Drew lied about not having the terms & conditions to the warranty that was offered. He refused to cancel the contract upon my request when there were no terms & conditions provided. I called the warranty company, they told me that Drew/Courtesy has the terms & conditions on site and that they should’ve been provided to me. Drew told me that Courtesy only offers the Level 4 warranty, which was a lie. I have record of Drew stating that Courtesy offers levels 1-4 but he knowingly only offered me the most expensive warranty. The warranty company also confirmed that levels 1-3 were an option for me. I also have record of Drew lying about the cancellation details of the warranty. AVOID DREW AND THIS DEALERSHIP AT ALL COST. More

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this was the best car buying experience i’ve ever had. every question i had was answered and i didn’t feel rushed into a purchase at any point. the carfax and warranty was available to me while looking at every question i had was answered and i didn’t feel rushed into a purchase at any point. the carfax and warranty was available to me while looking at the vehicle so i knew exactly what i was getting. beyond happy with this experience! i would definitely recommend the courtesy volvo team to all! More

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Frank McKnight is most professional n considerate salesperson I've met in all my decades. Above n beyond. I probably bought least expensive vehicle at Courtesy and I was treated before n after sale salesperson I've met in all my decades. Above n beyond. I probably bought least expensive vehicle at Courtesy and I was treated before n after sale as if I bought most expensive. Amazingly prompt in all communication. All staff helpful n accessible. Words cannot express my appreciation n gratitude to Frank and all at Courtesy More

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We are very excited about the Volvo XC90 Inscription we purchased at the Courtesy Volvo of Scottsdale dealership. Thank you for the help every one. purchased at the Courtesy Volvo of Scottsdale dealership. Thank you for the help every one. More

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Great salesperson. Very knowledgeable and helped me find the right car. He listened to me. I felt bad for him in that the entire staff was overwhelmed and it took almost seven hours to buy a car the right car. He listened to me. I felt bad for him in that the entire staff was overwhelmed and it took almost seven hours to buy a car More

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Great customer service! Thanks Jason, Andrew, Frank and Drew. Appreciate you making things easy and convenient. I’ll continue to recommend Courtesy to anyone in the Valley. Drew. Appreciate you making things easy and convenient. I’ll continue to recommend Courtesy to anyone in the Valley. More

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I found the service at Courtesy top notch. My salesman, Nick, is low key and very professional. He managed to track down an extra key from the previous owner of the used car I had purchased and saved me qu Nick, is low key and very professional. He managed to track down an extra key from the previous owner of the used car I had purchased and saved me quite a lot of money and trouble. He went the extra mile in providing great after the sale service and generally an outstanding used car buying experience.....Highly recommended... More

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I went in looking for a specific car, they had 4 of them. I was encouraged to compare them. I finally decided on one. Frank took his time and was extremely helpful. I ended up buying the car here. Thanks I was encouraged to compare them. I finally decided on one. Frank took his time and was extremely helpful. I ended up buying the car here. Thanks Courtesy Volvo for a nice experience. More

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Clean, professional dealership with great sale staffs and superb management. Paperwork a bit slow during financing department, as well as the license plate registration processes for customer to receive info superb management. Paperwork a bit slow during financing department, as well as the license plate registration processes for customer to receive information. Overall, a 5 stars recommendation for new vehicle purchases. More

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