"Oil change service 25 miles"
- Sharonblue toyota+1
I have used GoldenValley Toyota for for33 years. And I have seen great improvement in service. Also I have purchased at least 6 cars.4 new and 2 used. Maybe more .
I have brought Toyota's in to Rudy Luther's service department for many years. It is nice to see familiar faces and work with people you can trust. People who will give you accurate information and do good work on your truck or car.
- Marilyn 75
Always a great experience. The people are very nice and helpful. Offer a free car wash every time I come in and help find your car when done
Great service! I am so happy that I purchased my car from Rudy Toyota, the service I get is always the same and professional. I wouldn’t take my car anywhere else but Rudy Luther Toyota!
"New car lease"
I have been with Rudy Luther Toyota for 19 years and have only had my car serviced there, so when it was time for a new vehicle, there was no other choice but Rudy Luther Toyota. My sales experience with Mike Gallob was excellent. I was very anxious about having a new vehicle, learning how to operate it.,etc. Mike answered all my questions and made me feel comfortable with my decision.
Had oil changed on my car yesterday. Last night noticed that there was a plastic piece laying on floor on passenger front. Good thing my husband knows about cars as it was the cover for the cabin air filter. He had to take the glove box apart to reinstall it. I know that they did check my cabin air filter as part of the service done. Just wish they would have put the cover back on.
"A few problems"
My rating of the employees that I have come in contact with would be in
the 4 to 5 Star range. They all seem to be trying their best to please the customer.
My problem is with the excessive use of notification and so called communications with
the customer. For this last service appointment I was notified three times reminding me
of my upcoming appointment, by e-mail, by mail, and by phone. A waste of my time, your
companies money[cost of doing business] which eventually reflects on my costs.
And every time I come in a survey to complete to show that I am happy. I have been a customer
with Toyota since 1985. If I wasn't happy I would quit buying Toyotas and let you know.
"Air Conditioner - Routine Service"
- Jon the K
Both Kong Yang and Duane Beyer stepped up and took care of an air quality problem I had with my air conditioning system. Kudos to both of them for service beyond what was expected. Thanks again!
my service advisor was very professional and polite and the service was corrected in a very timely manner. The total cost was slightly less than i was quoted which was an added bonus.
I have a 14 yr old Toyota and always feel I get the same level of service as someone with a much newer and more expensive model. Everyone was very patient and thoroughly investigated an issue that was difficult to re-create and diagnose. I never feel like they "fix" something just to make more money.
I have been going there for over 20years.