"New car lease"
I have been with Rudy Luther Toyota for 19 years and have only had my car serviced there, so when it was time for a new vehicle, there was no other choice but Rudy Luther Toyota. My sales experience with Mike Gallob was excellent. I was very anxious about having a new vehicle, learning how to operate it.,etc. Mike answered all my questions and made me feel comfortable with my decision.
Had oil changed on my car yesterday. Last night noticed that there was a plastic piece laying on floor on passenger front. Good thing my husband knows about cars as it was the cover for the cabin air filter. He had to take the glove box apart to reinstall it. I know that they did check my cabin air filter as part of the service done. Just wish they would have put the cover back on.
"A few problems"
My rating of the employees that I have come in contact with would be in
the 4 to 5 Star range. They all seem to be trying their best to please the customer.
My problem is with the excessive use of notification and so called communications with
the customer. For this last service appointment I was notified three times reminding me
of my upcoming appointment, by e-mail, by mail, and by phone. A waste of my time, your
companies money[cost of doing business] which eventually reflects on my costs.
And every time I come in a survey to complete to show that I am happy. I have been a customer
with Toyota since 1985. If I wasn't happy I would quit buying Toyotas and let you know.
"Air Conditioner - Routine Service"
- Jon the K
Both Kong Yang and Duane Beyer stepped up and took care of an air quality problem I had with my air conditioning system. Kudos to both of them for service beyond what was expected. Thanks again!
my service advisor was very professional and polite and the service was corrected in a very timely manner. The total cost was slightly less than i was quoted which was an added bonus.
I have a 14 yr old Toyota and always feel I get the same level of service as someone with a much newer and more expensive model. Everyone was very patient and thoroughly investigated an issue that was difficult to re-create and diagnose. I never feel like they "fix" something just to make more money.
I have been going there for over 20years.
I have bought 4 Toyota vehicles from this dealer. However, after many bad service experiences, I have finally decided to say good bye to this dealership. Many service people have an air of arrogance and they seem to think their customers are uneducated, ignorant beings. They don't like questions, specially if you challenge or ask them to logically explain their judgment.
Here are some of my experiences:
1. I took my Toyota Sienna van that I previously owned with a problem in the GPS unit. It would not connect via blue tooth to my phone. The service guy first said, "something wrong with your phone." I explained that I tried other phones but they didn't work either. He said, "well then other phones must not having blue tooth capability." That was hilarious. Finally, at my insistence, they tried one of their phones and admitted it was defective. Fortunately, I had an extended warranty that covered the unit replacement.
2. The same van had a heating problem. The heater started working after I drive about 18 miles (to work). When I explained this to the service guy, he said, "Well you don't expect me to drive your car for 18 miles, do you?" I leave it to you to decide what I should call such a person. They kept the car for a while, never diagnosed the problem. Soon afterward, I did sell the van.
3. My 2016 Toyota Higlander had a break problem (vibrating during braking) due to defective rotors. It was terrible when I was going down hill. The vehicle was still under warranty (25,000 miles) and the service person said, OK we will machine the rotors and put them back. I requested that the vehicle being such a new one, they should consider replacing the rotors because it is likely the rotors have some kind of a problem. I didn't want to spend for replacing them again after 36,000-mile warranty. He cut me off, just said, "Don't worry there won't be any problems."
4. However, I must say if you go for a service, they are really nice. If you go to them with a repair, good luck.
I have had wonderful experiences with the sales staff. Anyway, I have decided never to go there again.
Friendly greeting when I arrived. Energetic and efficient personnel. Knowledgable answers to questions I had. Excellent shuttle drivers. Beautiful detailing job. Reasonable charges.
Other Employees Tagged:
I don't reall any of the names
"Quick and Professional"
- MN Laker
I showed up for my appointed time and was met at the door as I got out. The shuttle wait was a bit long, but that's because of the time of day I got there -- it was a comfortable wait with the snacks and fruit. Polite, quick shuttle downtown. Pick-up was a breeze. I was out of there within a few minutes of when I got back to the dealership.
Other Employees Tagged:
Dave (or Dan?) -- the shuttle driver
Everyone was helpful and quick and pleasant. it was good to get those recalls taken care of. I don't like it when the seat is moved and not returned to where it was. I still cant get it back to the right place. Other than that it was a good experience, especially the free car wash.