Duane Hess | Page 8

No pressure, friendly and accommodating. It was a pleasure purchasing our 2018 Equinox at Dick Genthe Chevrolet. Duane Hess was kind, courteous and professional while taking us through the pu It was a pleasure purchasing our 2018 Equinox at Dick Genthe Chevrolet. Duane Hess was kind, courteous and professional while taking us through the purchase and operation of the vehicle. He also took care of the license and insurance to make it one stop shopping experience. More

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Duane Hess is the best salesman they have! Duane Hess was nothing short of extraordinary. He went above and beyond his duties as a sales person. He went to bat for me and I feel as if I got the Duane Hess was nothing short of extraordinary. He went above and beyond his duties as a sales person. He went to bat for me and I feel as if I got the best deal possible for my new Traverse. He was patient and explained everything to me. He even made turning in my lease with another dealership easy and I just left my old vehicle with him when I received my new Traverse. Another thing about Duane and his team is when he learned of my less than satisfactory experience at another branch of the dealership, he did everything he could to make things right for me. The Dick Genthe Chevrolet team were incredible and I will not see anyone else besides Duane in the future! More

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Great Customer Service I just leased my new Traverse last Friday - first Chevrolet vehicle ever! And I have to say that my experiences with the general manager, sales, and I just leased my new Traverse last Friday - first Chevrolet vehicle ever! And I have to say that my experiences with the general manager, sales, and finance departments were excellent. You can buy a new vehicle anywhere - it's the people that make the difference in the car buying experience, and Dick Genthe does it right! Duane Hess handled the lease of our vehicle. He was friendly, knowledgeable and patient throughout. He made sure to take me to my new vehicle and show me many of the features that I would have never discovered on my own. Let's face it - I'm never going to read the owner's manual, so this overview of the vehicle was critical and he did a great job. For example, I have seen the TC button on several of my other vehicles, but I finally know when and how to use it! He had me set up the On Star and my Chevrolet apps and we made sure I had set everything up correctly. I made some sort of entry error in the set up along the way, and Duane was so patient with me and helped troubleshoot where I went wrong. I left the dealership with everything working properly. I emphasize his patience because we were there on the last day of the month, and the dealership was incredibly busy. He could have easily breezed through the process to move on to another customer, but he made sure everything was just right before we left. Brad Wise, the General Manager, checked in on us while we were there. He was friendly and interested in making sure everything was going smoothly - it was! He clearly has surrounded himself with a great staff to make our experience positive. We had the kids sitting in the waiting area watching TV while we filled out the paperwork, and he took the time to visit them and he gave them each a bobble head car. Even the boys were happy with the new car buying experience! Keep up the good work, Dick Genthe! It's easy to see why you are a leader in sales for Chevrolet. More

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New car purchase Very pleased with knowledge of vehicles, very helpful..not pushy as most , overall great guy, bought 4 vehicles n getting ready for 5th n 6th Very pleased with knowledge of vehicles, very helpful..not pushy as most , overall great guy, bought 4 vehicles n getting ready for 5th n 6th More

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Outstanding Employees were knowledgeable and very professional! Exceptional customer services. Employees were friendly and very polite. Totally considerate of my Employees were knowledgeable and very professional! Exceptional customer services. Employees were friendly and very polite. Totally considerate of my time and made accommodations for me to return to dealership for unfinished paperwork. More

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Exceptional Service Duane worked very hard to get us in to our 2016 Silverado Crew Cab. He got to right people involved to make it all possible. Duane worked very hard to get us in to our 2016 Silverado Crew Cab. He got to right people involved to make it all possible. More

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Fast and very courteous employees I gave a rating of 5 stars due to the fact that everyone at Dick Genthe is always courteous and they know what they are doing, they keep me informed o I gave a rating of 5 stars due to the fact that everyone at Dick Genthe is always courteous and they know what they are doing, they keep me informed of the situation and they get the job done in a professional and quick manner. I recommend this dealer to everyone. More

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Duane was great I was really torn about whether or not to buy and stressed about it for a couple hours but Duane was very patient and incredibly helpful, and made an I was really torn about whether or not to buy and stressed about it for a couple hours but Duane was very patient and incredibly helpful, and made an otherwise stress filled situation pretty painless. Jimmy in financing was a joy as well. More

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