Duane Massa | Page 2

Pembroke Pines Subaru The best car-buying experience I’ve ever had. Michele Alter makes it easy. No longer an all day process, she makes it enjoyable, not stressful and ha The best car-buying experience I’ve ever had. Michele Alter makes it easy. No longer an all day process, she makes it enjoyable, not stressful and half the time you would normally spend in the car buying experience! I will always be loyal to this dealership! More

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One of the worst experiences This is not a dealership I will be dealing with again, anytime in the near future. First of I returned my previous leased car to Infiniti and they ask This is not a dealership I will be dealing with again, anytime in the near future. First of I returned my previous leased car to Infiniti and they asked me why Lexus did not return it for me? I advised them that I was led to believe that that could not be done (by the finance manager Mr. Leon0 and they stated that was not true and when anyone brings in a Lexus they return it to their dealership and vice versa. Secondly, I have been trying to get my name straightened out on my account with Toyota financing as on the contract it is correct and yet Toyota financing has it incorrect. I tried to get a hold of Mr. Leon and he has not returned my call once concerning this matter, however, when he needed proof of my residence he contacted me a few times to make sure he got all the necessary information. I also spoke to whom I believe is the Director for this particular dealership Mr Massa, he followed up with me once and I have never heard from him again and the situation has still not been corrected. The only person that I dealt with at this dealership that was decent and professional is the salesperson Denis. I also contacted Toyota financing several times and they still have not corrected the problem and this is 2 months later which is truly the definition of poor customer service. As a luxury car dealership in my opinion, Lexus of Pembroke Pines is one of the worst, and I have dealt with South Motors BMW and South Motors Infiniti.as well as Sawgrass Infiniti which have all been courteous and professional for the most part. Weston Nissan and Volvo is a truly amazing dealership in terms of customer service and efficiency compared to this dealership. I mentioned to Mr. Leon that I had been thinking of going to Lexus of West Kendall and he told me that it would have been a horrible experience. Now I am truly questioning my decision, because if I am this dissatisfied with Lexus of Pembroke Pines, I can't imagine what dealing with West Kendall Lexus would have been like. Lexus of Pembroke Pines is truly lacking in customer service skills and needs to have some type of training done from their receptionist to finance to management. The staff at the other dealerships I have mentioned were truly professionals, and knew how to treat their customers. This experience has truly turned me off and after this I will be returning to BMW or Infiniti. More

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Agreed on price. Paid for pre-purchase inspection. I emailed dealership on or about Feb 23,2016 about a 2006 Mercedes Benz S430 that they had just listed for sale. I got a call from their salesman Al I emailed dealership on or about Feb 23,2016 about a 2006 Mercedes Benz S430 that they had just listed for sale. I got a call from their salesman Alex Guerra and asked if he could send some pictures of the car and I also asked what was the lowest price that they would accept. He responded that he would get back to me in 1 hour. When he didn't call back, I called and he returned my call about an hour after that. He said that they were willing to take about $500 off the asking price and there would be an additional $799 doc fee. I made an offer of $1000 less than the asking price and said that includes the doc fee. He responded that the offer was less than what they paid for the car. I said that was fine and I would continue to look elsewhere. On Friday Feb 26 at 12:06 PM I got a call from the sales manager at the dealership. He said his name was Audwin Lovinsky and had seen my email to Alex. He then stated that he was willing to accept my offer. I said that I would arrange to have a pre-purchase inspection done by a third party since I live in Colorado. Shortly after that call at 1:12 PM, Audwin called back and said he needed more money for the car, that he already had a deposit for the car and wanted another $500. I said NO. I had made an offer and he accepted it. He said he would call me back. At 1:28 the original salesman, Alex called and said that my offer was accepted. I told him that I would arrange for the pre-purchase inspection. He stated at that time that he would need a copy of my credit card and license. I asked him why I couldn't just give the number over the phone. He said that was their policy. I called my credit card company and asked if they have ever heard of this kind of policy. They told me that it is not something that they know about and since I was out of state and would not be picking up the car until well after the amount had cleared, that the dealership had zero risk. I called Frank at Miami Auto Inspections and scheduled an inspection of the car for the next morning. I gave Frank the name of the salesman, Alex and his cell number per Alex's instructions. At this point I gave Frank my credit card number and and gave my approval to change the $270 fee for the inspection. I then called Alex and informed him that we were all set for the inspection the next morning Saturday Feb 27. I then asked about the credit card deposit and I told him what my bank's fraud department told me about the dealership not having any risk since I was not getting anything until after it had cleared. I then asked if I could give him the number and he could put a charge through for $1000 to hold the car. I asked if everything goes OK with the inspection that on Monday Feb 29th I could do a wire transfer for the entire amount and refund the deposit to my credit card. Alex said that we could do the wire transfer on Monday and no need for the Credit card. I said to Alex, I already paid for the inspection and I wanted to make sure that the car would not be sold before I had a chance to get it inspection and complete our deal. Alex responded that he had already taken the car off the list of vehicles for sale and marked it as sold and I had nothing to worry about. On Saturday Feb 27 at 9:45 AM, Audwin called and said that the car had failed the inspection by their service department that morning because of a ticking noise in the engine and the dealership had decided to wholesale the car. I said that my inspector was on his way there if he wasn't already there. Audwin said he would call me back. I called Frank the inspector, he said he was on his way to the dealership and would be there within the next 20 minutes. He said that he was very familiar with the noise that Audwin was talking about and was usually a sensor that was a very easy fix. I told him to go ahead with the inspection. When Frank got there, he called me and said that the car was gone. Frank talked to a sales manager who said the car was no longer at the dealer. More

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Loving my new Lexus Denis and the rest of the team were top notch. They exceeded my expectations of a Lexus buying experience, provided me with plenty of information and Denis and the rest of the team were top notch. They exceeded my expectations of a Lexus buying experience, provided me with plenty of information and most importantly, had me in and out of the dealership in under 2 hours. I really enjoy the car, the store and the professional staff at Lexus of Pembroke Pines. Thanks a lot Denis! More

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Worst customer service I visit this Dealer looking for one car they stuff me with another car I did not want after having no choice, they just want sell sell sell they do no I visit this Dealer looking for one car they stuff me with another car I did not want after having no choice, they just want sell sell sell they do not care about the client specially when the car is sold. I had complained to Lexus directly and they said the dealer is owned and individually operated there is nothing they can do. And the general sales manager made an attempt but called me and game me his E-Mail and a month later still waiting for his call or E-Mail back or a least a follow up call. I had Mercedes Benz, Porsche, Land Rover, BMW, Infinity. But This the worst experience ever. Definitely do not purchase or lease from this Dealer they do not deliver what they promise. More

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