Duane Stare | Page 4

Everyone there is helpful and friendly. There's never been a time where they haven't gotten to the bottom of an issue, and made sure I had great service. There's never been a time where they haven't gotten to the bottom of an issue, and made sure I had great service. More

by H1GHWAYRUN Verified Customer Verified Customer

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The most friendly and efficient Jairo service I have ever had at an auto dealership. had at an auto dealership. More

by craftworkers1 Verified Customer Verified Customer

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This was my 3rd visit with Duane. I DO NOT want to return here. I am very upset and disappointed with the service that was delivered every single time now. My first visit about this i I DO NOT want to return here. I am very upset and disappointed with the service that was delivered every single time now. My first visit about this issue was in December 2022, and continued till this March 2023. I was scheduled with Duane in December and needed to fix my window switch in back passenger seat, change oil, update computer software, change some filters, etc... I know that every single time that I am there for ANY kind of service, I spend no less than 2 hours there. This time, I spent over 4 hours for what I thought was supposed to be done, which was oil change, filters, software update, check tires, and check window switch. As I was told, software update was supposed to be done, too, after I spent those 4 hours, I was told that software update and window switch wasn't going to be done. Duane somehow wasn't aware that the system that will be updating is also being updated and that can't be done for another week?? I understand the window switch part needed to be ordered so I had to wait another 3 weeks. He told me that as soon as the part will come in, I can get into the shop whenever and it will be done under manufacturing warranty. I had to call back myself, even though I was told that someone would reach me and let me know that the part has come in, and make an appointment in about 3 weeks. As I come in, Duane says that the part was BROKEN during delivery and it's not working after I already spent some time waiting. HOW DO YOU NOT CHECK YOUR PARTS WHEN THEY COME IN TO MAKE SURE CUSTOMER DOESN'T COME IN FOR NOTHING, CHANGING THEIR WHOLE WORK SCHEDULE FOR THE DAY? Again, I was told someone will reach me when the part comes in, which is another 3-4 weeks since its backordered. And I ended up calling back again myself, made an appointment, but ASKING for Duane to reach me back, letting me know if this time part is in and it's for sure working. I got nothing back. Is it my job to keep asking for good service and for someone to let me know that I don't need to waste my time, again? I get in, expecting something won't go right. This is 3rd time in now. And I will say this in polite way that Duane shows no enthusiasm to greet me as a customer, not once that I was with him. He asks what I am here for, and I let him know I'm in for the part for window switch and software update. He had no recollection whatsoever about this issue, trying to navigate my account. As I am waiting, I let him know that I hope the part is in and it's working. He calls in to the parts service, and as he ends the call, he lets me know that the part HAS NOT ARRIVED. Also, somehow this time, mentioning that customers can do their own software update, THERE'S A CHARGE to do an update at the dealership? So, I needed to be there THREE TIMES to let me know there's a charge AND the part is backordered for ANOTHER month. I said, I called and asked for him specifically, trying to ask to get back to me and let me know if the part got there. How difficult can it be. I can’t be coming back for this... Got to question the knowledge about his work. I must mention that I got scratch on the inside of the car from previous service, got it washed without my permission, bent my license plate, and when I got there and complained, I was told that that's normal and happens after their washes. Also, was told that my account will have a note to not wash at all, and still was put to wash. The service has problems communicating. Another time when I left to have another part repaired, I wasn't notified that the car isn't repaired yet and I can pick up my car before they close. Got there and saw the service was closed and wasn't aware of where the car was. I never agreed to leave it there overnight. Got charged for service that was supposed to be covered by warranty. I question myself why I kept coming back here. More

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Labor and parts shortages are everywhere. They did the best they could and I am very pleased with the results. My service advisor, Duane, took time to explain everything to me and listen to m They did the best they could and I am very pleased with the results. My service advisor, Duane, took time to explain everything to me and listen to my concerns and questions. The waiting room was clean and comfortable. 5 stars More

by Voyagerdana Verified Customer Verified Customer

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Wrote ticket for a recall and never fully addressed the ENTIRE REASON I BROUGHT THE VEHICLE IN! I wanted paint to be repaired under warranty and from a letter I received from Hyundai. They performed a 3000 ENTIRE REASON I BROUGHT THE VEHICLE IN! I wanted paint to be repaired under warranty and from a letter I received from Hyundai. They performed a 3000 point inspection that left me with a tire a had to get fixed and Apple Play that still does not work in my car. Got a text with what Hyundai will cover for paint and sis not respond. Never want them on my vehicle ever again. Oh and I had to pay $100 for a service I never consented to that she was putting under warranty. More

by Maurglendenning Verified Customer Verified Customer

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This dealer was easy to contact and easy to schedule an appointment with. They did a great job. appointment with. They did a great job. More

by donnabaranowski Verified Customer Verified Customer

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Great friendly service. Also quick service last time I was in with my Santa Fe. Also quick service last time I was in with my Santa Fe. More

by Jbehart Verified Customer Verified Customer

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Easy to schedule Keeps you informed on the progress of your vehicle Quality of service your vehicle Quality of service More

by SCH2099 Verified Customer Verified Customer

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We had the unfortunate event of taking my vehicle to Gettle Hyundai of Sarasota this AM for a warranty issue (sunroof fell off track completely while driving & will not close). We called in 2 weeks ago Gettle Hyundai of Sarasota this AM for a warranty issue (sunroof fell off track completely while driving & will not close). We called in 2 weeks ago for an appointment & was told the only available was today. While on the phone during the scheduling process we asked if Enterprise is available at this location due to this being our family car, we will need transportation. We were told Enterprise is on site, and ready to help when we get there. Upon arrival we were greeted by Duane, and he automatically stated that they will not be able to even LOOK at the vehicle for 7 days. We asked if we should just bring the car back in 7 days, and he let us know it needed to be on site to be in que. Weary about the situation, we proceeded with the paperwork and requested a rental car. After about an hour an Enterprise representative stated that we will need to cover the rental car fee of $38 per day, and a $300 deposit. Considering this is a warranty issue we were taken back by the fees & even more so that Duane let us know it will be at least 7 days for the car to even be seen. We asked Duane if they would cover half of the fees, since it’s not our fault that the service department was backed up or if we should reschedule for another week that we will only need to rent the car for 2-3 days. He stated there was nothing they could do, and this was our only option (to pay for the rental car & possibly cover the sunroof repair). At this point, my husband was frustrated and asked to speak to the service manager, Tom Hayes. The service manager would not even hear him out, answer the phone with me and stated “this was our only option” if we wanted the car fixed. I called the main line and requested to speak with the service manager and was hung up without even saying hello. I have personally been in the car dealership industry for many many years, and I would hope this is not an acceptable encounter. The service manager had an “I don’t care” attitude with no desire to help us at all. I have posted a negative review on their Facebook page and found MANY other unhappy customers with this location. DO BETTER, this is not a way to do business & you lost ours. I never post poor reviews, but this encounter deserves its posted everywhere. More

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HORRIBLE service department. I wish I could give them lower than a zero. They damaged my cat in January and have refused to fix it. I wish I could give them lower than a zero. They damaged my cat in January and have refused to fix it. More

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