Duane Temple | Page 7

Had a fantastic experience as ALWAYS at Lakeland Automall. Carlton took great care of us. We’ve bought SEVERAL cars here, wouldn’t want to go anywhere else. If you are looking or just want to treat Automall. Carlton took great care of us. We’ve bought SEVERAL cars here, wouldn’t want to go anywhere else. If you are looking or just want to treat yourself, give Carlton a shout. More

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Excellent customer service! Chris and Kage were very helpful through the whole process! Will definitely recommend Lakeland Automall to everyone!!! Chris and Kage were very helpful through the whole process! Will definitely recommend Lakeland Automall to everyone!!! More

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First time here - impressed with the collaboration of staff - excellent customer service from Kate & Chris and the quality of the used cars. Both went above and beyond. staff - excellent customer service from Kate & Chris and the quality of the used cars. Both went above and beyond. More

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Gerrick was really honest with me about the sales process for my card trade. I told him what I needed for a car, and he gave me exactly that! for my card trade. I told him what I needed for a car, and he gave me exactly that! More

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Email to Owner: I am in need of assistance. I went online to get an offer for a 2007 Chevy Silverado, owned by ***** of Lakeland, FL. Mr. ***** has a POA, Ms. ******, who represented Mr. ***** I went online to get an offer for a 2007 Chevy Silverado, owned by ***** of Lakeland, FL. Mr. ***** has a POA, Ms. ******, who represented Mr. ***** in this sale. I was the driver and advisor to Ms. ******, who is close to 90 years of age. She is my neighbor. Since Ms. ***** has no computer, I went online to several sources and received several quotes. Of these quotes I received 2 from different dealerships that utilize KBB for resale and purchase offers. I chose Lakeland Auto Mall. I made an appointment for May 5th and we were to meet with Duane Temple. When we arrived I asked for Duane, Jason Virgil went to speak with Duane and then said that he would be handling the transaction on behalf of Mr. Temple. We had our online offer of $9761 and once the vehicle was evaluated by your used car trade-in advisor, a price of $7691 was presented to Ms. ***** which she accepted after discussing her options with me. We presented Mr. Virgil with a Florida paper title with no liens. We also provided Mr. Virgil with a DMV-HSMV 82053, POWER OF ATTORNEY FOR A MOTOR VEHICLE, MOBILE HOME OR VESSEL signed by ***** authorizing Ms. *****to convey the title on Mr. ****** behalf. Mr. Virgil had Ms. ***** sign the Florida Title as Seller (which odometer disclosure statement had not yet been completed) and numerous other pieces of paper to include ANOTHER blank HSMV 82053. I asked Mr. Virgil if he could fill in the odometer statement. He said he could not and “that the admin department upstairs would do that.” I asked Mr. Virgil if Ms. ***** could please have copies of every document that Ms. ***** signed copied and delivered to Ms. ***** when he brought her the check. Mr. Virgil stated that it would be 2-3 days before Mr. ***** would receive a check. I asked why the wait and Mr. Virgil stated that the paperwork had to be filled in and verified by the administrative department along with the signed documents, Title and completed forms. He also said the remittance would be mailed to *******. I asked if the mailing would be overnighted and was assured that it would be. Ms. ***** was concerned that she was leaving without a check and without copies of what she had signed. I assured her, in Mr. Virgil’s presence, that Lakeland Auto Mall would not be in business as long as they have been if they were not compliant and expeditious in the completion, review and processing of the Florida Title Transfer and Sale paperwork through the DMV. I asked Mr. Virgil to remove the auto tag that was currently on the vehicle and also asked him how long we would be on premises as we had to arrange for a ride home. He assured me that we could go as soon as the tag was turned in to Ms. *****. Despite his many assurances and promises, none came to fruition! On Wednesday, May 11th, Ms. ***** called me and stated that she had NOT received anything from Lakeland Auto Mall. I told her that if she didn’t receive anything by the following day to let me know and I would call and inquire. Later that day Mr. Virgil called my cell and stated that the administrative department needed a copy of Ms. ****** COMPLETE POA to be brought to the dealership to complete the processing. I asked him why he was calling me well after the promised date with this news and he stated that the check was ready to be cut the previous day. However, he was told to contact me and explain that further information was necessary. I told Mr. Virgil that he should have known what was REQUIRED by his “administrative department” as we had provided a HSMV 82053 signed by ****** when we handed him the title. He apologized but said that it was necessary as the “administrative department” stated they needed it because they couldn’t be sure that Mr. ***** signed the HSMV 82053? I told him we went to the DMV the day prior and had the form signed with the clerk at the DMV and that we had her “complete POA’ with us on the 5th and that he should have known that the signed HSMV 82053 would not be sufficient. He again apologized and I asked to speak to Mr. Temple. He put me on hold and then came back on and told me that Mr. Temple was not available today. I asked for another Manager and was transferred to Mr. Chris Robinson. Longer story shortened only a bit. It is now May 27th and neither Ms. **** and Mr. ***** have received copies of the completed paperwork processed by your administrative department. Please respond immediately after inquiring with your administrative department why the hold up for this simple request was not completed in a timely manner. I threatened that if this error was not rectified, I would contact Florida DMV, Agriculture and Consumer Services, Automobiles Dealers Association, and the BBB . The following day, Mr. Robinson called me and advised me that copies would be sent to Ms. ***** UPS, Next Day Air. More

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Tim Brester was my salesman and he did a lovely job! Very happy with his salesmanship. Very happy with his salesmanship. More

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Best car lot I been to great customer service, the team do miracles and you will leave satisfied do miracles and you will leave satisfied More

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Tim was Professional, courteous, knowledgeable of the product, and very helpful. I had to make a choice between a Toyota and a Mazda and he was able to give me all the information I needed to finalize my product, and very helpful. I had to make a choice between a Toyota and a Mazda and he was able to give me all the information I needed to finalize my choice. I was very happy with the service. More

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Horrible experience. Terrible customer service and unfair business practices. Fist right when we got there, two of their employees got into a rage argument at plain site . Terrible first impression. Apparen business practices. Fist right when we got there, two of their employees got into a rage argument at plain site . Terrible first impression. Apparently me and another customer where there to see the same car with similar appointment times. I arrived first and requested to see the car first and test drove it first. The vehicle Fit all my needs and I decided to make the purchase. Duane Temple denied me the sale. He said he needed to offer the car to the others. His reasoning was inconsistent. He stated that it was a first come first serve business and they do not hold cars for people. Yet he did exactly that. I left after I had asked him one final time If he was going to sell me the vehicle. . He lost my business. Only to find out the other people did not purchase it either. Unprofessional. Horrible experience. More

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Buying my car from Lakeland Automall was a flawless and enjoyable experience. Gerrick was very kind and knowledgeable. I highly recommend! enjoyable experience. Gerrick was very kind and knowledgeable. I highly recommend! More

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