Duke Maltin | Page 3

My Sprinter guy Jesse is awesome!Very helpful and cool! My Sprinter guy Jesse is awesome! Very helpful and cool! Sprinter service is vital for me and along with my C, E and S, I get great service from Jess My Sprinter guy Jesse is awesome! Very helpful and cool! Sprinter service is vital for me and along with my C, E and S, I get great service from Jesse and Josh. Thanks…. More

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worst car buying experience ever. Im in the car business so i know how things are supposed to be handled. first I flew in out of state to buy this vehicle which they charged 5k over MSRP which i paid only so i know how things are supposed to be handled. first I flew in out of state to buy this vehicle which they charged 5k over MSRP which i paid only because it was the only one out there and it was the car i wanted. they knew when i was going to be there, i had to take a taxi to the dealership, no offer to pick me up. Secondly with them knowing when i was going to be there the paper work still took for ever to get going. Third, this is my first mercedes and i didn't get explained how anything worked it took me 5 mins just to put the car into drive. fouth , as i was driving home we were trying to figure out things, we text the salesman to find out where the owners manual is, he laughed and said check the trunk it might be there. fifth i only got a 1 day permit to get home, it took almost a couple weeks to get my license plates, so if i didn't have a dealer plate i would have had this nice car sitting in my garage because i wasn't legal to drive it. I did get a call from the operations manager seeming concerned with how my experience was due to the bad survey from mercedes. he did help getting the plates handled quickly. after that i wanted to re finance my car and needed the invoice to do so, I called the operations manager thinking he would be the best to help, he said he would get that to me right away, never saw it. I tried calling him back with no response at all. after talking to several people with no help or call backs i had to go straight to the top manager unfortunately which i was able to get what was needed. im pretty sure who ever sees this post will know who i am. don't bother leaving me an email to respond back to you only blow smoke and nothing will be done to make this experience better More

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Always the best experience when buying a MB from Duke and service needs by Ceasar! service needs by Ceasar! More

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Been working with Duke over the years and bought my last 2 Mercedes-Benz from him and he gave me the best deal. Recently bought use gle for my sister and he gave us a really good deal. If you go there ask f 2 Mercedes-Benz from him and he gave me the best deal. Recently bought use gle for my sister and he gave us a really good deal. If you go there ask for Duke and you should be all happy if he help you out. More

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Perfect in every way. From driving the car in, for the Perfect in every way. From driving the car in, for the time estimated, for the service given, and for the loaner, everything was a plus. Perfect in every way. From driving the car in, for the time estimated, for the service given, and for the loaner, everything was a plus. More

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I have been a customer at Laguna Niguel Mercedes-Benz for over 15 years and have always been completely satisfied with their service and have never been disappointed. Their attention to detail and customer over 15 years and have always been completely satisfied with their service and have never been disappointed. Their attention to detail and customer care is always reliable and dependable. I especially want to make mention about Duke Maltin who has always had my best interest at heart and has treated me with the utmost care and respect. He is a joy to do business with and has never disappointed. His commitment to my utmost satisfaction is paramount and he displays it every time I see him. I enjoy going there and actually have a good time when I'm there. Not to mention the wonderful hot chocolate I get every time I am there. Their service department is wonderful and always takes great care to make sure everything is done perfectly and to my satisfaction. You cannot go wrong by going to Laguna Niguel Mercedes-Benz!!! More

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This is the first time I've bought a Mercedes( GLC300 COUPE) . My wife and i went in pretty much knowing which car we wanted. We received a very warm and inviting welcome from Bernie Mendez and carried t COUPE) . My wife and i went in pretty much knowing which car we wanted. We received a very warm and inviting welcome from Bernie Mendez and carried through the entire process. I was not SOLD a car, I bought a car. Which is what you want. I was out of there in 2 hours INCLUDING test drive and going over the mountain of innovation Mercedes offers. I was looking between this and a Porsche Macan. Hands down the Mercedes refinement, power and innovation won out by FAR.. the dealership was the best experience i've had buying a car and I give xxxxxxto Bernie, he made our experience shine and he gave us a completely fair deal without any games. I'm in sales and I appreciate that! Literally treated us like family. As we walked around everyone was super attentive making sure we were taken care of and if we needed anything. The financing chair( everyone knows what its like to get in that chair) was easy peasy and a great experience. We will be buying our next car from them too! highly recommended. More

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Duke Maltin was amazing. The process of leasing my new CLA was effortless and easy. He has great energy as does all the staff. This is the third car I have leased. -Judah CLA was effortless and easy. He has great energy as does all the staff. This is the third car I have leased. -Judah More

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Duke the Pro! Duke was an absolute pro through and through. He made our experience super efficient but also very value driven. During these stressful times, knowin Duke was an absolute pro through and through. He made our experience super efficient but also very value driven. During these stressful times, knowing that you can rely on such great service when looking for a new car at MBLN is such a great feeling. 5-stars+ more if I could. Thanks again! More

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Great buying experience! The team at MBLN is extremely professional - they made the buying experience easy and did not pressure me in any way. They were friendly, fun, accommo The team at MBLN is extremely professional - they made the buying experience easy and did not pressure me in any way. They were friendly, fun, accommodating and most importantly, listened to me and met my requirements. Duke Maltin was extremely helpful and will tell all my friends to go to him if they need a new car! :-) More

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