Worked with Crest Auto Group since 1998. Originally from Canada, but have lived in Dallas for the past 25 years. Married for 25 years with a lovely daughter, Madolyn. Crest is a great place to buy a car. Seamless and transparent.
Read moreDealership Experience
27 yrs, 11 mos
Industry Experience
30 yrs, 3 mos
Languages Spoken
English
123 Reviews
Write a Review123 Reviews of Duncan McPhail
August 07, 2020
What an incredible dealership, we have leased three cars now from Crest. With today’s technology, I was approach by numerous dealers in the Dallas area, none of the the others could match Crest’s level of s now from Crest. With today’s technology, I was approach by numerous dealers in the Dallas area, none of the the others could match Crest’s level of service. With included service and Zaktek the car will always look like new.. Great car great dealership Call Duncan McPhail or Billy Delgado and be amazed by the service, More
Other Employees Tagged: Billy Delgado, Justin Wilcher, Duncan McPhail
June 24, 2020
Great experience overall! Max did a great job demonstrating the vehicle and features. The finance process was quick and painless I love my new S60 demonstrating the vehicle and features. The finance process was quick and painless I love my new S60 More
Other Employees Tagged: Jorge Ramirez , Max Caplin
April 17, 2020
Brandon from Crest Volvo reached out to me on 4/8 Wednesday afternoon as my lease was coming to to and end in a few months. He told me all the lease specials they were having including the pull ahead Wednesday afternoon as my lease was coming to to and end in a few months. He told me all the lease specials they were having including the pull ahead program that Volvo offers for their customers which allows them to get into a new vehicle sooner than the lease expiration date. When I told Brandon what my wife and I were looking for including payment, he set out quickly to get things in motion. I received a follow up call from the new car sales director Justin Wilcher to make sure all my questions were answered including reassurance that my business was top priority. Within hours I received pictures of a 2020 XC40 with all the things that my wife and I were looking for and nothing over the top as he knew price was important. He sent me over a quote as well including a breakdown of all numbers as transparency is priority to them. My wife and I reviewed everything and slept on it for a day. We called them Friday morning 4/10 to let them know we would be dropping off our current lease for turn in inspection and only had an hour. Justin and Brandon scheduled the inspection and had the XC40 that was selected up front ready to go for a test drive (which we took home for part of the afternoon to test out). We were in and out in 37 minutes!! We submitted our credit online and and decided to lease the new XC40. We came in at 5:15pm to sign paperwork with you the financial director Jeremy and officially take the new vehicle. Jeremy was so professional and kept everything simple with no over selling. We were done by 6:05 pm with keys in our hand to a clean and gassed up new XC40. My wife is happy and ecstatic on how easy it was and painless. I’m happy with the professionalism, pricing, and sincerity of the dealership. Before we left, the General Manager Duncan came out and thanked us for our repeat business and provided us his card. It’s nice to know in today’s world dealerships still believe in family and taking care of their customers as such. Thanks again Brandon, Justin, Jeremy, Duncan and all of Crest Volvo. More
Other Employees Tagged: Brandon Bowen , Jeremy Hernandez, Justin Wilcher
March 21, 2020
Go see David Bulkeley if you're in for service. Great experience. Professional and proficient. Always an easy process even during peak times when there's a lot of traffic. Keep up the great work! experience. Professional and proficient. Always an easy process even during peak times when there's a lot of traffic. Keep up the great work! More
Other Employees Tagged: Jorge Ramirez, Jeremi Chapman , Jeremy Hernandez, Sam Hilou, Max Millender, Scott Traylor, Justin Wilcher, David Bulkeley
February 12, 2020
Excellent customer service. Barry confirmed a trade in value for me prior to my arrival. I drove over two hours to purchase from Crest. It was late and due to my long drive home they offered to send some value for me prior to my arrival. I drove over two hours to purchase from Crest. It was late and due to my long drive home they offered to send someone to my home for the paperwork to be done the next business day so my mother and I could get home before midnight. I wanted a few changes to the car so they also offered to have someone bring me a loaner car and take mine back to the dealership. Everyone I came in contact with was kind and respectful. More
Other Employees Tagged: Barry Pinlac, Jeremi Chapman , Jeremy Hernandez, Justin Wilcher
February 02, 2020
Awesome Service & Expertise. They were able to help me transition to a Beautiful S90 SUCCESSFULLY...It was Awesome Experience All Around. Thanks Crest Volvo. Tara Lockhart transition to a Beautiful S90 SUCCESSFULLY...It was Awesome Experience All Around. Thanks Crest Volvo. Tara Lockhart More
Other Employees Tagged: Jorge Ramirez, Jeremi Chapman, Brandon Bowen , Josh Stafin
January 16, 2020
Outstanding customer service. Very professional employees that valuedmy time and patronage. Crest Volvo Cars is the only dealer i will buy from. I have purchased many cars here and have always been treated w that valuedmy time and patronage. Crest Volvo Cars is the only dealer i will buy from. I have purchased many cars here and have always been treated with the utmost respect. More
Other Employees Tagged: Barry Pinlac, Jorge Ramirez, Jeremi Chapman , Jeremy Hernandez, Josh Stafin
December 28, 2019
I got my second, new XC90 at Crest Volvo in Plano. I would highly recommend this dealership; great experience and of course, love the car! would highly recommend this dealership; great experience and of course, love the car! More
Other Employees Tagged: Jorge Ramirez , Whitney Chase (Fritzke)
December 28, 2019
Provides great service every single time, I bought my last 4 cars from Crest, would not go to any other dealer! Very pleased with their vehicles and service last 4 cars from Crest, would not go to any other dealer! Very pleased with their vehicles and service More
Other Employees Tagged: Jorge Ramirez, Jeremi Chapman , Jeremy Hernandez, Dustin Klika
December 24, 2019
Over the last 10+ yrs, we’ve leased 5 Volvos from Crest. Barry Pinlac has always been our guy. I wouldn’t consider anyone else. Barry Pinlac has always been our guy. I wouldn’t consider anyone else. More
Other Employees Tagged: Barry Pinlac, Jorge Ramirez , Max Millender, Josh Stafin

