Dustin Bell | Page 27

The people who work for this dealership are extremely kind and very helpful and friendly. They try to help you in anyway possible to get you in an automobile. kind and very helpful and friendly. They try to help you in anyway possible to get you in an automobile. More

by DHAIRSTON51 Verified Customer Verified Customer

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Outstanding sales staff. Never felt pressured. I was happy with the trade-in value of my car. Would highly recommend. Wiley Bass was great to work with. happy with the trade-in value of my car. Would highly recommend. Wiley Bass was great to work with. More

by TMILLER010 Verified Customer Verified Customer

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We had a wonderful purchase experience at the dealership. Everyone was friendly and courteous. They had the car color and type on the lot. Made it easy to buy. Everyone was friendly and courteous. They had the car color and type on the lot. Made it easy to buy. More

by Danvandemoere Verified Customer Verified Customer

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Everyone was very helpful and friendly. Thought prices were fair. Enjoyed working with sales staff. Online staff were quick to get back to me and knowledgeable. Things could of gone quicker but not to bad were fair. Enjoyed working with sales staff. Online staff were quick to get back to me and knowledgeable. Things could of gone quicker but not to bad. Thanks love car. More

by IN10THS Verified Customer Verified Customer

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I had a lease from another state and when I came into the dealership and I was taken care of immediately. Jacob, Harold, and Dustin were amazing. They made the process simple and non-stressful. I would use t dealership and I was taken care of immediately. Jacob, Harold, and Dustin were amazing. They made the process simple and non-stressful. I would use them again. More

by THEBOSEMANFAMILY Verified Customer Verified Customer

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Chris and Wiley were wonderful to deal with I ordered truck they both kept in touch with me and let me know every step of the way. Great transaction no stress very friendly and informative. Thank you for truck they both kept in touch with me and let me know every step of the way. Great transaction no stress very friendly and informative. Thank you for everything. More

by GOMBOS3 Verified Customer Verified Customer

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I brought my car in for service, and ended up replacing it instead. My wife always loved mustangs and traded off her last one thanks to Willy Bass in sales for making it happen he is truly an asset to Gree it instead. My wife always loved mustangs and traded off her last one thanks to Willy Bass in sales for making it happen he is truly an asset to Green Ford. More

by Rjsutton67 Verified Customer Verified Customer

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No did not enjoy my service at service department . The people were not nice and had bad attitudes. I was made very uncomfortable there. They told me that they could not repair the f 150 I got from people were not nice and had bad attitudes. I was made very uncomfortable there. They told me that they could not repair the f 150 I got from green Ford . I had to make a appointment to have a oil pressure sensor replace and the rattling noise they could not repair so I would have to just drive this truck with a rattling noise. So I am looking to trade this truck in the near future. More

by BIGROBE64 Verified Customer Verified Customer

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My first experience with Ford service department was disappointing and I would be reluctant to go back in the future despite my warranty. I changed my date after receiving a call Friday that my appointm disappointing and I would be reluctant to go back in the future despite my warranty. I changed my date after receiving a call Friday that my appointment might take longer than needed so i should try to bring it in on a day i have early availability. I dropped my vehicle off before 830 as requested. The service assistant i approached pulled me up on the computer and his first response was my car isn’t under warranty so i would have to pay. He didn’t specify what services weren’t and i told him i did have a warranty. He told me i didn’t and moved on. I found his demeanor off putting. While waiting i went and talked to a finance personnel and he told me i had a premium warranty and politely printed it out. When i went back to talk to the service assistant, he was dismissive and said “yeah i know you have a premium warranty but it doesn’t cover everything” before walking off. I left my vehicle and after not hearing anything called around 5pm. I was told my battery needed charging and it would be 2hrs to do so and i would receive a call tomorrow. I was also told the sensors on my vehicle were fine but overly sensitive and that was normal. I came back at 8am the next morning. The same service assistant told me my car wasn’t ready. When i inquired about what needed to be done he said my sensors were being checked. I reminded him he told me that had been done and it was the battery. I asked about my oil change and brake check. He left to ask the mechanic. When he returned he told me the oil hadn’t been changed and the brakes i would have to deal with because it’s likely few causing rust and the brakes to squeak. I was very upset that nothing had been done on my car and i was given rationales that dew caused squeaking brakes and an overly sensitive sensors. When i inquired about cost after being told repeatedly i wasn’t under warranty, i was told i was only being charged for the oil change. I went to work and called the finance personnel who did my paperwork and he assured me i was under warranty for my issues except the battery and my oil changed was covered. He offered to go find and tell the service assistant. Shortly after the assistant called me and told me i needed a battery that would cost $225. When i told him i would buy it elsewhere he told me i would be charged $130 for the battery check unless i paid them. That was ridiculous especially since i haven’t owned this vehicle for 6months. I agreed and asked about the oil change and he said it would be $55. I told him the finance person said he would talk to him and he said “oh yeah it’s covered.” Later he called and told me i needed a new tire and it would cost $185. I told him no. My car wasn’t ready until the afternoon despite dropping it off early the day before. When i picked my car up i saw the battery only cost $132 and i was charged $45 to install it. I was highly agitated that i had to go back and forth about what was covered on my vehicle and having to deal with service assistant. I also still have a squeaky brake issue that’s not occurring due to dew. More

by JASSMINNM Verified Customer Verified Customer

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Very well happy job well done on time very kind service transportation very good explaining details was good everybody was was just wonderful and kind. transportation very good explaining details was good everybody was was just wonderful and kind. More

by WILLIEM13 Verified Customer Verified Customer

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