Dustin Ciccarelli

These salesman are the rudest I've had since my first Subaru in 1989!!! NEVER will I give them another chance. Subaru in 1989!!! NEVER will I give them another chance. More

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Dreadful! ! My mother had to take her 2015 Outback in for an oil change. A very simple process, she thought! The service manager happened to take care of her an ! My mother had to take her 2015 Outback in for an oil change. A very simple process, she thought! The service manager happened to take care of her and let her know he was unable to do the service because the car wasn't bought at a Suburban Collection dealership!!! WHAT??? More

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My 16-year-old daughter just bought her first car! From the minute I emailed to check availability, everyone was quick to respond, answer questions and made me feel comfortable. Dustin greeted us whe From the minute I emailed to check availability, everyone was quick to respond, answer questions and made me feel comfortable. Dustin greeted us when we arrived and introduced us to Hunter. This was the first time I was purchasing a used car, so there were a lot of questions. Hunter was great! He was friendly and patient with all of our questions. We test drove a few cars and ultimately purchased the one that brought us in. He was thorough when going over the carfax report and made me feel good about putting my daughter in this car. Michael in finance was great as well. He had us in and out as quickly as possible without feeling rushed. This group made the experience extremely smooth. Thank you Dane for putting us in good hands, everyone we interacted with was fantastic! More

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PLEASE SAVE YOURSELF DO NOT GO TO THEM! ! THEY SOLD ME A FAULTY CAR I HAD IT ONLY FOR LESS THEN 90 DAYS. THE CAR MALFUNCTIONED ON THE HIGHWAY AND I ALMOST LOST MY LIFE. THEY DIDNT CARE EITHE ! THEY SOLD ME A FAULTY CAR I HAD IT ONLY FOR LESS THEN 90 DAYS. THE CAR MALFUNCTIONED ON THE HIGHWAY AND I ALMOST LOST MY LIFE. THEY DIDNT CARE EITHER ONLY CARED ABOUT THE MONEY More

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I purchased a used truck at Suburban Subaru of Troy. The salesperson Nuo was great. Finance told me the license plates would be mailed ASAP and I was given a 15 day tag. After 21 days I still do not hav The salesperson Nuo was great. Finance told me the license plates would be mailed ASAP and I was given a 15 day tag. After 21 days I still do not have the plates. I should receive them tomorrow only because the General Sales Manager Dustin got involved. The finance manager Michal did not return any of my daily phone calls. When Dustin got involved they found the plates sitting in a file. Despite my desperate daily calls Michal did not even look! I would not believe anything he tells you. More

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Bought a car with Nuo at Suburban Subaru I recently bought a Subaru Crosstrek with the help of Nuo Gojcaj, he was very helpful and took car of everything I needed. Nuo was able to make me win I recently bought a Subaru Crosstrek with the help of Nuo Gojcaj, he was very helpful and took car of everything I needed. Nuo was able to make me win when purchasing a car which is a big factor for a ton of clients. He also went above and beyond with hospitality. This was my first car purchase on my own in a new state non the less and it was amazing. I would 110% do it over. More

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unsatisfied purchase Financial manager is not trust worthy to customers. He made us upset and lost confidence to buy new vehicle..I never experienced this before.He was t Financial manager is not trust worthy to customers. He made us upset and lost confidence to buy new vehicle..I never experienced this before.He was trying to make more add on plans and make big value of purchase and not considering customers budget...When asking cancel these plans , he was not ready to cancel. We lost trust of financial manager.. Finacial manager Eric Fleming is responsible for this horrible deal.. More

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Very pleasant sales experience! Traveled from Ohio to get a Subaru Outback from this dealer as recommended from friends in Michigan. This was my fifth Subaru purchase and Michal was Traveled from Ohio to get a Subaru Outback from this dealer as recommended from friends in Michigan. This was my fifth Subaru purchase and Michal was the most pleasant sales person I've ever bought a car from. If you're in the market for a Subaru don't hesitate to call Suburban. More

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Pre-judged on appearance and lied to me I went in to get some information on a WRX and spoke with Nuo. He looked at me and told me they had none in stock and had just sold the last one. I we I went in to get some information on a WRX and spoke with Nuo. He looked at me and told me they had none in stock and had just sold the last one. I went on the website to inquire about an in-stock model and got a call back within 15 minutes saying the vehicle was in stock and available to check out. I mentioned that I had been told all had been sold and was told that I had looked like a "benchmarker" and that was the reason they lied to me. After a half-hearted apology I came back in and was given a 5 cent tour of the car, with nothing more than answering a few questions. No literature, no offer to sit down to discuss, refused to take me on a test-drive because adding any miles to the car will lose a potential sale, and the general attitude that I was wasting their time. I'm not sure how they expect people to make a new car decision without checking out a car first, but they made no effort since I wasn't going to buy same-day. I've bought a Subaru from them before, as well as referred a friend who also purchased, but with their attitude they guaranteed themselves a lost sale. More

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