This organization is well organized and the people are
wonderful. My Husband and I enjoyed our car vehicle buying experience.
wonderful. My Husband and I enjoyed our car vehicle buying experience.
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by jlank2
Other Employees Tagged:
Erin
Sep 14, 2026 -
Suburban Subaru responded
Thank you for choosing Suburban Subaru of Troy and for sharing your feedback! We hope to work with you again in the future. Safe travels!
Very efficient and professional staff.
My initial contact with Mike led him to recommend the Forester based on my list of requirements—he was right! He directed me to Nuo who was extremely
My initial contact with Mike led him to recommend the Forester based on my list of requirements—he was right! He directed me to Nuo who was extremely knowledgeable and helpful. He called me with updates on availability and delivery, took care of financing, insurance transfer, and license plate transfer. Erica was equally knowledgeable and patient, considering my age and general problems with technology. After driving Chryslers for the last 30 years and considering that my last car was more than 10 years old, I have a lot to learn about new technological features. Unfortunately, I have been unable to do much driving in the last few weeks (only have 300+ miles on the car now). So when I get a few more miles under my belt, I might need a refresher course from Erica, which she kindly offered to provide. A great experience—I love the car. I’m very happy with the height of the vehicle, the improved turning radius and smaller size over that of the minivan, and the many safety features. When I’m feeling better and doing a little more driving, I’ll be back to fine tune a few of the features such as gps (which I’ve never used before) and streaming music (only used CDs in the past). A great experience with the dealership!
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by Suzanne
Other Employees Tagged:
Mike Avanzini
, Service manager. Erica Mattson.
Sep 08, 2026 -
Suburban Subaru responded
Suzanne, thank you for choosing Suburban Subaru of Troy and for sharing your experience! We are happy to hear that Mike and Nuo made the process smooth and seamless - from finding the right vehicle to handling updates, financing, and more. We’re glad you’re enjoying your Forester, even with all the new technology! We hope you get well soon and please let us know if you need any assistance at all. We will be sure to pass along your kind words to Erica too.
Very professional, excellent inventory, and their
vehicles are very clean and well maintained. A top choice
vehicles are very clean and well maintained. A top choice
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by Bradschoolmaster
Sep 04, 2026 -
Suburban Subaru responded
Thank you for choosing Suburban Subaru of Troy and for your five-star review of our professional team and impressive inventory. We wish you safe travels ahead!
After a month still have not received the incentives
promised on the website. $75 for the test drive, $250 gas card and $250 voucher for Subaru products.
promised on the website. $75 for the test drive, $250 gas card and $250 voucher for Subaru products.
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by Richard Francis Czubaj
Aug 03, 2026 -
Suburban Subaru responded
Hi Richard, we apologize for the inconvenience. We suggest reaching out directly to our sales manager at Suburban Subaru of Troy for any assistance with your incentives. Thank you!
Give us options around our price range and was very
upfront about car and any issues. Would definitely recommend.
upfront about car and any issues. Would definitely recommend.
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by jessica.holoday
Jul 29, 2026 -
Suburban Subaru responded
Thank you for the stellar review, Jessica! We're glad our team provided clear options and transparent advice. We appreciate your recommendation and hope to welcome you back to Suburban Subaru of Troy in the future.
Very helpful, not pushy.
Everyone was really kind and made sure I was comfortable with my purchase
Everyone was really kind and made sure I was comfortable with my purchase
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by Caylavg
Jul 18, 2026 -
Suburban Subaru responded
Thank you for your wonderful review! We're so glad our team made you feel comfortable throughout your purchase by providing helpful guidance without any pressure. We appreciate you choosing Suburban Subaru of Troy and hope you enjoy your new vehicle. We look forward to assisting you with your future sales and service needs.
Nuo did a great job dealing with us as well as other
customers all at the same time.
He made us feel like we were the only customer's there.
customers all at the same time.
He made us feel like we were the only customer's there.
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by Scott
Jul 15, 2026 -
Suburban Subaru responded
Scott, we’re so pleased to hear Nuo made you feel at ease during your visit! We truly value your business and are grateful for your feedback. Thank you from Suburban Subaru of Troy!
Amazing customer service and great vehicle.
I was very comfortable at the dealership with the salesman, manager and other staff walking me through the process. The thing that stood out the most
I was very comfortable at the dealership with the salesman, manager and other staff walking me through the process. The thing that stood out the most, was the lack if pushiness which was very appreciated.
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by momreggie
Jul 09, 2026 -
Suburban Subaru responded
We are grateful for your positive feedback! It's wonderful to know you were comfortable throughout the process here at Suburban Subaru of Troy. If we can assist you with anything else in the future, reach out anytime. Safe travels!
This is my second vehicle purchase from them.
They have Exceptionally personable sales people
. I highly recommend Suburban Subaru of Troy.!!
My salesman Nuo went above and beyond for a very s
They have Exceptionally personable sales people
. I highly recommend Suburban Subaru of Troy.!!
My salesman Nuo went above and beyond for a very smooth experience and getting all the extras that I wanted on my 2026 Subaru Outback Touring!!
Mike the finance manager helped make the financial and vehicle add on experience seamless!
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by extramile888
Jun 29, 2026 -
Suburban Subaru responded
Thank you for your loyalty and support! We are thrilled to hear that Nuo and Mike provided such a smooth experience. Enjoy your new 2026 Subaru Outback Touring! We truly appreciate your business!
When my 11 year old Forester (over 200,000 miles) needed
an expensive repair, they loaned me a vehicle to use while I considered whether I would repair or replace it. My ultimate decision was replacement. T
an expensive repair, they loaned me a vehicle to use while I considered whether I would repair or replace it. My ultimate decision was replacement. They searched locally for the model and trim package I wanted. The purchase of the replacement vehicle went smoothly.
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by Forester Lover
May 04, 2026 -
Suburban Subaru responded
It was our pleasure to serve you! We’re glad our team could support you during that decision process and provide a loaner while you weighed your options. It’s great to hear they were able to locate the exact model and trim you wanted and make the purchase experience smooth. We truly appreciate you choosing Suburban Subaru of Troy and hope you’re loving your new vehicle!