Dustin Dalziel | Page 14

Absolutely great service and happy to go again I will highly recommend to all my family and friends highly recommend to all my family and friends More

by UNIMAN13 Verified Customer Verified Customer

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Dustin, my Service Rep is great! ! The waiting area is always clean and comfortable. I love that VW always offers to wash and clean for free. Nice touch! ! The waiting area is always clean and comfortable. I love that VW always offers to wash and clean for free. Nice touch! More

by CGHORNER Verified Customer Verified Customer

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Everyone was professional and knowledgeable. I came in as a walk in. They drop me off at my job which I truly appreciate it. It was diagnosed with a reasonable amount of time. They even reminded I came in as a walk in. They drop me off at my job which I truly appreciate it. It was diagnosed with a reasonable amount of time. They even reminded me of my battery warranty that I had. Very great experience. More

by JESSICA.EVE.SIMMONS Verified Customer Verified Customer

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Beat service! Easy to make an appointment, extremely comfortable and clean waiting area. Vehicle is taken care of and the quality of work is top notch! Highly reco Easy to make an appointment, extremely comfortable and clean waiting area. Vehicle is taken care of and the quality of work is top notch! Highly recommend Volkswagen of North Tampa Service department. More

by craw80ford Verified Customer Verified Customer

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I was met with opposition from another service advisor, but Jakub stepped in and went over and beyond to be helpful and provide a solution to my problem when the other advisor was quick to tell me I would but Jakub stepped in and went over and beyond to be helpful and provide a solution to my problem when the other advisor was quick to tell me I would need to come back during the week for my under warranty repair. If it wasn’t for Jakub, I would forgo the tire package I bought when I purchased the vehicle and take my business elsewhere. More

by Megan Verified Customer Verified Customer

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Fast and efficient. Car was cleaned without asking and is running better after maintenance. Thank you Car was cleaned without asking and is running better after maintenance. Thank you More

by whitneyrgallagher Verified Customer Verified Customer

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I always feel like they’re looking out for me. Super attentive customer service, like the kind you’d expect but don’t find much anymore. Thank you NTVW! Super attentive customer service, like the kind you’d expect but don’t find much anymore. Thank you NTVW! More

by JUSTINPWINN Verified Customer Verified Customer

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Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

by Hennie Moss Verified Customer Verified Customer

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Dustin was attentive, communicative and reached out to us to explain what our car needed. to explain what our car needed. More

by GGVGHK Verified Customer Verified Customer

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Dustin was great to deal with and very helpful! Appreciated him keeping us informed of the vehicle status! Appreciated him keeping us informed of the vehicle status! More

by bw.dozark Verified Customer Verified Customer

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