Dustin Klimek | Page 11

Metro Nissan of Dallas responded

Hello Shell B., Please accept our apology for any misunderstanding that you encountered. After several days of ownership, you towed your vehicle to us. We agreed to make things right and replace the battery at our cost, however you advised me that you wanted nothing further to do with the vehicle and wanted a check cut for the down payment. I advised and you understood that we could only refund the down payment back to the payment method you used. You advised that you cancelled the CC that was used 2 days after the transaction. Since you agreed that we would help you find another vehicle there was no further discussion with myself regarding the down payment until yesterday, 2/13/2023. You desired to test drive a 2014 Jetta and was advised by myself that our Sales Mgr., Fred Robinson would reach out to you to see if you qualified and if approved your down payment would go toward the new purchase. Fred Robinson notified you 3 hours before your arrival that unfortunately the vehicle had been sold. You showed up upset that it wasn't available explaining that the salesman had communicated (in error) that it was and at that time you demanded a refund. We politely rectified the situation and your $1,000 down-payment refund was processed on 2/13/2023 back to a new CC that you provided. Sincerely, Sonya Johnson Owner Loyalty Manager Metro Nissan of Dallas

Metro Nissan of Dallas responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Metro Nissan of Dallas responded

Hi, thank you so much for your positive comments about Metro Nissan Of Dallas! If you have any further questions, please give us a call. We're always happy to help!

Metro Nissan of Dallas responded

Hi Douye, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Metro Nissan of Dallas responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Metro Nissan of Dallas responded

Thank you very much, here at Metro Nissan Of Dallas we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (972) 450-2400. Thank you again for your support. Sincerely, Metro Nissan Of Dallas

Metro Nissan of Dallas responded

Hi Denise, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Metro Nissan of Dallas responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Nissan Of Dallas! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Metro Nissan of Dallas responded

Hi Planorkumar, thank you so much for your positive comments about Metro Nissan Of Dallas! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Metro Nissan of Dallas responded

Hi Barak, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!