Dustin Klimek

This was the most low pressure and honest dealership we have ever dealt with. We knew the vehicle we wanted to look at and specifically asked the salesman (Zach Pier) if we could see it. He brought it ou have ever dealt with. We knew the vehicle we wanted to look at and specifically asked the salesman (Zach Pier) if we could see it. He brought it out and we test drove it. We liked the vehicle, settled on a price and told him that we wanted to purchase the vehicle but it would not be until the following week until we were able to have the funds in our account. Zach and his manager agreed to hold the vehicle for us until the following week. We have purchased new vehicles in the past from different dealers. This was the first time going to Metro Nissan and was initially apprehensive going through the buying process. Metro Nissan threw a curve ball at the experience of purchasing a vehicle and made us a customer for life. Overall, the experience was wonderful and we highly recommend Zach Pier and Metro Nissan. Metro Nissan and their team gets a full five stars from us! More

by 501.802.5650 Verified Customer Verified Customer

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John is excellent. Very meticulous, caring, respectful and always lets me know the time line of my service situation. He is friendly and very knowledgeable. Very meticulous, caring, respectful and always lets me know the time line of my service situation. He is friendly and very knowledgeable. More

by kathymermaid Verified Customer Verified Customer

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les agradezco mucho a estas personas por estaba necesitando un auto y lo hicieron posible y muy rápido necesitando un auto y lo hicieron posible y muy rápido More

by deibysjas22 Verified Customer Verified Customer

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I’ve been leasing at this specific dealership since 2021 & the guys are awesome, very helpful & accommodating. & the guys are awesome, very helpful & accommodating. More

by Giezel Lababit Verified Customer Verified Customer

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Great experience! Jamal, Justin and Christ were all amazing and gave us a great deal. Transaction was pretty smooth and Justin the Manager was a Pro and he is very Jamal, Justin and Christ were all amazing and gave us a great deal. Transaction was pretty smooth and Justin the Manager was a Pro and he is very transparent. So we appreciate that it went fast and closed the deal feasibly. More

by ABIGAILPUERTAS Verified Customer Verified Customer

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Len was a wonderful person to work with! He was great throughout the process and super friendly ! He was great throughout the process and super friendly ! More

by moe4502.com Verified Customer Verified Customer

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I had a very disappointing experience at Metro Nissan of Dallas. I was contacted prior to my visit and told that I qualified for an upgrade to a newer vehicle for little to no increase in my monthly paym Dallas. I was contacted prior to my visit and told that I qualified for an upgrade to a newer vehicle for little to no increase in my monthly payment. Based on that, I agreed to come in while attending a scheduled recall service appointment. Once I arrived, the entire situation changed. I was immediately asked about down payment and desired monthly payment, and the numbers presented were nearly double what I currently pay. I was later told this was due to my vehicle’s mileage, but that was never mentioned before I came in—even though it was clearly a determining factor. What made the experience significantly worse was the handling of my service appointment. My vehicle was checked in for a recall, and I was told it would take several hours. I received no updates throughout the day, and after multiple unanswered calls, I returned to find the service department closed. At that point, I was informed that my vehicle had not been serviced at all. I was told it had been pushed to the end of the queue because staff assumed I might trade it in. This is completely unacceptable, especially since I had already confirmed I was not moving forward with a trade-in earlier in the day. When we returned for help, the only person who made an effort to assist us was the salesperson, Jamal. Management did not come over to address the situation directly and communication had to be relayed through him, despite managers being present. After several hours at the dealership with my infant, we were left without our vehicle, no clear answers, and no sense of urgency from management. The interaction with the general manager was dismissive and unprofessional, and instead of addressing the situation, he was defensive and unwilling to take accountability. This experience involved misleading communication, failure to perform scheduled service, and extremely poor customer service from management. I would strongly recommend others proceed with caution. Update: I have spoken with Nissan Consumer Affairs and a formal complaint has been filed and escalated to regional management. I will be completing my recall service at a different dealership. More

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I want to say thank you to John Montgomery, service advisor at Metro Nissan Dallas! He was terrific in getting items either done or scheduled to be taken care of. He was on it! Thank you so much, John advisor at Metro Nissan Dallas! He was terrific in getting items either done or scheduled to be taken care of. He was on it! Thank you so much, John. More

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They got me a new car very good customer service and Jamal got me in and out for a few hours. He did a really good job getting me into my Nissan rogue and so did Omar the business manager that worked wi Jamal got me in and out for a few hours. He did a really good job getting me into my Nissan rogue and so did Omar the business manager that worked with me well on the payment situation. More

by fbudino198282 Verified Customer Verified Customer

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Zachary was really professional, I would personally recommend MNOD to anyone looking for a vehicle based off of my personal experience. recommend MNOD to anyone looking for a vehicle based off of my personal experience. More

by fanniemiller43 Verified Customer Verified Customer

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