Dustin Shepherd | Page 17

Good service but schedueling was a nightmare. My service included the replacement of an outside mirror. The scheduler gave me a next day appointment but I questioned whether they had the parts. My service included the replacement of an outside mirror. The scheduler gave me a next day appointment but I questioned whether they had the parts. I was transferred to Parts who said they had the parts and scheduled me for the next day. They called me back 10 minutes later to say it would take a couple of days due to the need to paint and they told me they'd call me back in a few minutes to give me a date and time. After an hour I called back but was told that the body shop was busy and hadn't answered the question yet. 5 hours late I called the service manager. I received a timely return call and was give an appointment. The back and forth cost me most of a day sitting by the phone waiting for information. Once there the work was done well and quickly. More

by PRGHERE Verified Customer Verified Customer

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Never again Was not informed that the dealership only did synthetic oil changes when making my appointment online and was definitely not informed that it would be Was not informed that the dealership only did synthetic oil changes when making my appointment online and was definitely not informed that it would be two times the price of a regular oil change. When it came to my actual appointment, it took two hours for my car to be serviced. Other dealerships would normally perform the same service and a car wash in 45 minutes. Overall I was not happy to spend almost $100 on an oil change that took so much of my time. I will not be returning. More

by mcerwins Verified Customer Verified Customer

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They treat you like family Everyone involved in the Service Department really cares about your time and money. Excellent work at a fair price. What more can you ask for? How abo Everyone involved in the Service Department really cares about your time and money. Excellent work at a fair price. What more can you ask for? How about good coffee and donuts? They have that too! More

by Al Mac Verified Customer Verified Customer

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Too much oil I had an oil change a few days prior to going to Subaru appointment. They did not drain out the old oil before replacing it with new oil. My car start I had an oil change a few days prior to going to Subaru appointment. They did not drain out the old oil before replacing it with new oil. My car started acting up and almost stalling out on Bell Road. Not a road to stall out on. I made a early am appointment for the next day and was happy I did. Thanks Subaru for cleaning up and fixing my Forester. More

by pyoungstein Verified Customer Verified Customer

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11 months after buying car-still issues Overall very disappointed w this dealership. Bought vehicle last October and the radio had a defect. Called and was told a new radio would be ordered Overall very disappointed w this dealership. Bought vehicle last October and the radio had a defect. Called and was told a new radio would be ordered but was currently on backorder. After 6 months of periodically calling I was still told it was backordered. Finally got to speak to service manager Dustin who admitted that someone had dropped the ball and not ordered and the part had never been backordered. He got one ordered and in a few weeks I came in and had another radio installed. Left and found out this one also had a defect with the glass. I emailed Dustin and sent pictures and he did get back to me saying he would order another one. I had to send a follow up email to check status after several weeks and I believe prob another 2 months passed before I was able to get this radio installed. Made my appointment and came in two weeks ago and once my car radio was installed they tell me they damaged my dash during the process so they would now need to order that part but it would be 2-3 days. Waited a week and finally called Subaru headquarters to complain about this entire ordeal. They called dealership and asked about the part and Peoria said they did not have the part yet. We turned around and called and parts told us over the phone the part had been there a few days already yet no one bothered to call us and the dealership lied to Subaru about part not being there. Can’t get a straight answer from anyone at dealership and all I get is the runaround. Purchased the car first weekend of October and I still have stuff that needs to be addressed a year later. Will not recommend this dealership and I’m not happy w Subaru company as a whole. No one had done anything to rectify this situation. This entire process I have been polite and more than patient but after a year my patience has run out and I’m quite mad and angry. More

by COLLEENDREW Verified Customer Verified Customer

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Best service in Az. I wouldn't go anywhere else. I drive a 9 year Subaru Legacy and still runs and drive like a new car, thanks to the dealer. I wouldn't take my car any place else. Great team!!!!! I drive a 9 year Subaru Legacy and still runs and drive like a new car, thanks to the dealer. I wouldn't take my car any place else. Great team!!!!! More

by twinseater4x4 Verified Customer Verified Customer

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Waiting for nothing I took my forester in because the touchscreen for the radio stopped working. I waited all day and they did nothing when they called and said it was fi I took my forester in because the touchscreen for the radio stopped working. I waited all day and they did nothing when they called and said it was finished and I had to rush to ther dealership to pick it up before they closed sp I can use it to get top work the next day only to still have the same problems I brought it in for. When I returned to complain the other person had no idea what I was talking about and thought everything was fixed and when he called the person who actually worked on my car all they did was order a new part and installed nothing!!!!! More

by LINKHAYES Verified Customer Verified Customer

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Love Moore Subaru Everyone is always friendly, professional, and gives my Forrester TLC. They listen to my concerns and answer my questions in a way that I understand t Everyone is always friendly, professional, and gives my Forrester TLC. They listen to my concerns and answer my questions in a way that I understand their answers. More

by MAGGIERUSSIN Verified Customer Verified Customer

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Friendly experince The sales team was very flexible and accommodating to assure my needs were met. The experience was pleasant and time spent finalizing the transaction The sales team was very flexible and accommodating to assure my needs were met. The experience was pleasant and time spent finalizing the transaction was relatively quick. More

by jeanette.jdean Verified Customer Verified Customer

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Recall Notice - Dealer Response Went in and within 45 minutes had reviewed and completed the factory software update on my car. They were very efficient and friendly. Kept me infor Went in and within 45 minutes had reviewed and completed the factory software update on my car. They were very efficient and friendly. Kept me informed of the process and their progress. Great experience. Subaru demonstrates their commitment to the customer. More

by WM.BERGLUND Verified Customer Verified Customer

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