Dusty Harrison
Dusty Harrison at BMW of Ann Arbor

Dusty Harrison

Service Advisor

BMW of Ann Arbor

501 Auto Mall Drive
Ann Arbor, MI 48103

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4.5
82 Reviews
4.5

82 Reviews

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82 Reviews of Dusty Harrison

July 15, 2026

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It a new facility which I like and Dusty was a very good listener he needs a raise More

by Zena1443
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Recommend Dealer
Yes
Jul 15, 2026

BMW of Ann Arbor responded

Hi, Zena! We're glad you enjoyed the new facility, and it's great to hear Dusty took the time to listen and made such a positive impression during your visit. Thank you for choosing BMW of Ann Arbor, and we look forward to welcoming you back again.

July 01, 2026

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I took my car in for an oil change, and Shawn and Dusty were incredibly helpful and friendly. They were able to take my car earlier than my scheduled appointment and even offered me a drink while I waited. More

by ahouston
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Durham

Jul 01, 2026

BMW of Ann Arbor responded

Amanda, thank you for sharing your awesome review of Shawn, Dusty, and the rest of the team! We are so grateful for your business and your positive feedback about our team. Visit us again soon at BMW of Ann Arbor!

June 04, 2026

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I bought my car in Rochester Hills, but I prefer the service dept in Ann Arbor. My service advisor Dusty is always knowledgeable, communicative and transparent about the work my car needed without any h More

by michele_tetreault
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Recommend Dealer
Yes
Jun 04, 2026

BMW of Ann Arbor responded

Michele, we are grateful for this thoughtful review and recommendation! Dusty and our team are always here to make sure you and your son's vehicles are well taken care of. Thank you for choosing BMW of Ann Arbor Service Center!

May 27, 2026

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Absolutely no communication on the status of my car until I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication an More

by Renyoj
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Recommend Dealer
No

Other Employees Tagged: Shawn Durham

May 29, 2026

BMW of Ann Arbor responded

Hello Renyoj, Thank you for taking the time to share this feedback. I’m very sorry for the lack of communication and the frustration this created throughout your visit with us. Having to call multiple times just to get an update on your vehicle is not the experience we want for our guests, especially when communication and hospitality should be a priority. I’m also concerned to hear how the conversation was handled when you finally were able to connect. Regardless of how busy we may be, our guests should always feel respected, informed, and taken care of. Your comments about communication, loaner availability, and overall follow-up are being reviewed with our team so we can improve the experience moving forward. I would appreciate the opportunity to learn more about your visit directly and see if there is anything we can still do to help. Please feel free to contact me at the dealership at your convenience. Thank you, Mark Wade - Service Director - 734-680-1721

May 22, 2026

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Jarrod in service did a great job with communication and with providing me with updates. More

by Tomwright66
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Recommend Dealer
Yes

Other Employees Tagged: Jarrod Griffith

May 25, 2026

BMW of Ann Arbor responded

Hearing that Jarrod kept you well informed throughout your visit truly means a lot to our team at BMW of Ann Arbor! We are so glad he provided great communication and helpful updates during your service experience. Thank you for your kind feedback and support. We look forward to assisting you again in the future!

April 27, 2026

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Salesman and service staff always quick to respond to anything needed when I step in the door Service reviews everything needed for that visit More

by Mkazmo
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Recommend Dealer
Yes

Other Employees Tagged: Mohamad Beidoun , Neal in service

Apr 28, 2026

BMW of Ann Arbor responded

Thank you for the wonderful five-star review of BMW of Ann Arbor. We are pleased to hear our sales and service teams have been responsive and helpful during your visits, and that your service experiences have been thorough and well handled. We truly appreciate your continued support and look forward to assisting you again in the future. Drive safe!

February 20, 2026

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I read your ads on an old MacBook; only the left side of theses is visible in full screen mode. I wish you'd fix this. otherwise, my salesman is Darin, who's much more. no matter what my issue, he solves it More

by bugatti
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Recommend Dealer
Yes

Other Employees Tagged: Carol Leisure, Darin Locks, John Moyer , Brian Bandurand

Mar 09, 2026

BMW of Ann Arbor responded

We regret to hear about the ad issue and will work to fix it. Thank you for your positive feedback about Darin, John, and our service team. We truly value your business. We hope to serve you again in the future. Have a great day! - BMW of Ann Arbor

February 09, 2026

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Dusty is a very kind and helpful representative to work with. He takes the time to explain the issues with my car and is quick to handle repairs in a timely fashion. The new set-up of the service are More

by emac
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Recommend Dealer
Yes

Other Employees Tagged: Carol Leisure

Mar 09, 2026

BMW of Ann Arbor responded

We're grateful for your feedback about Dusty and apologize for any inconvenience our service area might have caused. We’re working on improving this experience. Thanks for choosing BMW of Ann Arbor!

November 29, 2025

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They are always in the look out for great customer service and ways to save money while doing excellent work every time . More

by adam.dioguardi
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Recommend Dealer
Yes

Other Employees Tagged: Carol Leisure

Dec 02, 2025

BMW of Ann Arbor responded

Thank you for the review! We love to hear our team is always looking out for you here at BMW of Ann Arbor. See you next time!

October 08, 2025

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Great customer care delivered by the team. Always looking out for the customer’s best interest. More

by Stephenewing101
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Recommend Dealer
Yes
Oct 08, 2025

BMW of Ann Arbor responded

Hi Stephenewing101, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

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