Dusty Harrison | Page 2

The staff at BMW did a fantastic job as always on my car. I had returned to my parked car to find a dent in quarter panel. When service was finished with it, it was completely invisible. I will always recomm I had returned to my parked car to find a dent in quarter panel. When service was finished with it, it was completely invisible. I will always recommend them. Very satisfied! More

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They always are very professional and do a great job servicing my BMW. I trust their service abilities and their personnel. servicing my BMW. I trust their service abilities and their personnel. More

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In and out fast and the workers are nice people never had any problems very professional over there any problems very professional over there More

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Amazing service! Dusty is fantastic and always takes care of our vehicle quickly and efficiently Dusty is fantastic and always takes care of our vehicle quickly and efficiently More

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BMW of Ann Arbor is the best local dealership. The repair department has an Outstanding customer service team The repair department has an Outstanding customer service team More

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I took my 750Li X in for service. Service was complete and there were a couple of non-warranty items I had questions on before I paid the invoice and picked up the car. I called for t Service was complete and there were a couple of non-warranty items I had questions on before I paid the invoice and picked up the car. I called for three days and left messages with the service department and even the service advisor. Still no call back. I do not recommend this dealership for service. As a customer who has to drive from out of town, we should be able to talk to someone about the service on the phone. I should not have to drive to the dealership to ask a question. More

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Dustin Harrison has gone out of his way on several occasions to make sure that my service repairs are made quickly and properly. I highly recommend him. occasions to make sure that my service repairs are made quickly and properly. I highly recommend him. More

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When it comes to service this is not the place you want. The lack of courtesy, decency, and plain common integrity just doesn't exist here. The old saying is fool me once, shame on you, fool me twice, well The lack of courtesy, decency, and plain common integrity just doesn't exist here. The old saying is fool me once, shame on you, fool me twice, well it's my fault for trusting and giving others the benefit of the doubt. This company sold me a "Company used car, with low very low miles >15k. I requested new tires before driving off, they gave me a set of 4 faulty defective tires. Needless to say, 8k miles later, I had another tire shop review a completely flat tire on my run flats, and was told they were all nearly defective. I told the salesman, Justin, who suggested to have my car towed there, but only to then be told, that the tire shop caused all of the defects and that none of it was their responsibility. The only solution was that I can buy 4 more new tires or just 1 as the other tires are visibly damaged. Wow, what great service to tell someone who just purchased, a 50k car from your dealership! I would say this company, these service guys, and in general does not know the meaning of true customer servicing. They only care when you're buying from them, not after you have purchased. Don't go here for service, and especially to purchase because when you really need their help, they will leave you hanging every time. According to Dusty, he discussed this issue with his manager as well. That should say a whole lot in itself. More

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Dusty Harrison is the best. He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records even from the previous owner. I'd rate Dusty as my top 5% of all service reps that took care of my cars. I had experience with Toyota, Lexus, Honda in the area. Dusty by far is the most experienced. More

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Dusty Harrison is the best. He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records even from the previous owner. I'd rate Dusty as my top 5% of all service reps that took care of my cars. I had experience with Toyota, Lexus, Honda in the area. Dusty by far is the most experienced. More

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