Dusty Harrison | Page 8

Always Expert and Responsive with my M5 These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wiz These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wizardry. Keeping up with it is impressive. My favorite service tech, Dusty, is highly competent and more than helpful. The mechanical work is prompt and correct. More

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Top Notch Service Been taking my car for service at AnnArbor Bmw for 4 years now. I Always look to Dusty Harrison to consistently provide quality service that goes abo Been taking my car for service at AnnArbor Bmw for 4 years now. I Always look to Dusty Harrison to consistently provide quality service that goes above and beyond expectations. Thank you Dusty ! More

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Always superb reliable service from Ann Arbor BMW. BMW of Ann Arbor has always served my car service needs efficiently, on time, and with expert results. I have never had a complaint. Most importantl BMW of Ann Arbor has always served my car service needs efficiently, on time, and with expert results. I have never had a complaint. Most importantly, the work that is done is as quoted and done right the first time. The service team also treats the customer with great respect and helps explain the details. I always feel well served. Dusty Harrison has been extremely trustworthy and helpful for routine maintenance, and helped me out when I've had an urgent unexpected need. Superb effort. More

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Remarkably customer-focused, knowledgeable and timely Over the course of the past several years, I have been relying on BMW of Ann Arbor for both service and education regarding my BMW Z4 35i. And while I Over the course of the past several years, I have been relying on BMW of Ann Arbor for both service and education regarding my BMW Z4 35i. And while I don't typically take the time to write reviews of this nature, the level of inclusion that the dealership has offered me warrants mention here. Moreover, while my satisfaction with every layer of the organization stands at 100%, it is the relationship that I've established with the service side that has connected me to the brand in ways that I had not expected. Under the leadership of Mark Wade, my service adviser Dusty Harrison has been not only a highly credible information source, but also an absolute ally in managing my vehicle's service schedule. Dusty has kept my Z4 up to date, and consistently exceeded my expectations vis-a-vis timing and professionalism. His ethic and dedication to my needs as a customer have created a level of trust that now permeates my entire experience with BMW of Ann Arbor. And frankly, when I turn the keys of my vehicle over to anyone, I want the fundamentals to be solid. As my primary point of contact with the dealership, I know that when I release my vehicle to Dusty that the foundation of trust we've established will be communicated every step of the way until I pick my car back up and drive off. And for me, that's not only substantive--but essential. More

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Excellent Customer Service We have had several BMW's serviced at BMW of Ann Arbor. Dusty Harrison, Service Advisor, has been outstanding to work with over the years. He is ext We have had several BMW's serviced at BMW of Ann Arbor. Dusty Harrison, Service Advisor, has been outstanding to work with over the years. He is extremely attentive and focused on making sure our experience getting our car serviced is very positive. Additionally, his knowledge of the cars is extremely helpful when evaluating issues and his insight on repairs has been greatly appreciated. More

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Great service experience I have been to this service center twice. Both times Dusty was my service advisor. Dusty was great; he entertained my 1000 questions about the i3 an I have been to this service center twice. Both times Dusty was my service advisor. Dusty was great; he entertained my 1000 questions about the i3 and the KLE update. He even let me go check the car out in the service area and talk to the technician. Each time I was there Dusty appeared to be the 'go to' guy for customers and his team. I was impressed how he handled the constant flow of people and how professional he was with everyone. More

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Fantastic service Best sevice writer I've ever worked with - he knows more about my car than I do! Very personable and exceedingly knowledgeable. Excellent about get Best sevice writer I've ever worked with - he knows more about my car than I do! Very personable and exceedingly knowledgeable. Excellent about getting me appointments and getting me in and out. I will follow him. He knows how to take care of cars and customers More

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Brake service I have been bringing my car here for years and have found the service personnel to be extremely helpful. I've received consistent good advice and prom I have been bringing my car here for years and have found the service personnel to be extremely helpful. I've received consistent good advice and prompt service, particularly from Mr. Harrison in the service department. More

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We love our 328i This Summer, my wife and I spent almost two months shopping for a replacement car. We weren't sure what we wanted and shopped at more than 10 differe This Summer, my wife and I spent almost two months shopping for a replacement car. We weren't sure what we wanted and shopped at more than 10 different dealerships. When we arrived at BMW of Ann Arbor, Alex Upshur greeted us. After about 30 minutes, and before even test driving a car, I realized that we would most likely be buying a car through Alex. As I told him that day, he was the first car salesmen we had met that really knew the products he was selling. Alex was able to answer every technical question we had. He was enthusiastic, obviously a true fan of BMW. But most importantly, Alex was calm, polite, and low pressure - a pleasure to work with. Once we test drove a car...well, that was it - we were hooked. It has now been two months since purchasing a 2011 BMW 328i xdrive, and my wife still loves it. We have also had excellent experiences with the service department. Dusty Harrison and the rest of the service staff that I have met so far have impressed me with their knowledge and professionalism. More

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Great Customer Experience! I just bought my first BMW and had a great experience. I worked with Alex Upshur during the process. Alex did a great job of really helping me pick I just bought my first BMW and had a great experience. I worked with Alex Upshur during the process. Alex did a great job of really helping me pick the right BMW for me. There was no pressure during the process, just a lot of great questions to help me decide which car I should buy. When it came time to actually purchase, it was hassle free. The sales manager, Lane was also great to work with. It wasn't your typical back and forth buying process. They made a solid first offer on my trade in and gave me a great price on my new 328i. The entire customer experience was awesome. They make you feel right at home and answer all of your questions. Even Nancy in the finance office was great. Typically, when you do into the finance office you are "sold" very hard on the "extras". Not the case with Nancy. Straight forward and the numbers stayed the same! Since buying the car 1 week ago, I received 2 follow up calls from Alex making sure everything is okay with the car, 1 email from the Sales Manager welcoming me to the family and just yesterday, a box of Godiva Chocolates as a thank you gift (my wife and kids loved them.) All in all, one of the best buying experiences I have ever had. I WILL be going back there for my next one! More

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