Dwayne Wong | Page 7

The best experience! Tim Gallagher is great,the best salesman I've ever dealt with.I really believe he could sell water to a whale! Dwayne Wong was very knowledgeable and Tim Gallagher is great,the best salesman I've ever dealt with.I really believe he could sell water to a whale! Dwayne Wong was very knowledgeable and went over everything I needed to know and answered all of my questions. More

by KEVH322 Verified Customer Verified Customer

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Buying experience Sales associates and manager very friendly and no pressure. Explaining the car electronics and functioning very knowledgeable and made easy. Explaini Sales associates and manager very friendly and no pressure. Explaining the car electronics and functioning very knowledgeable and made easy. Explaining the details of the paperwork at the end with clarity and honestly. More

by HVIK Verified Customer Verified Customer

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Painless! Been with this dealership forever... experience has always been a breeze.. fast, convenient & always pleasant in there. We will definitely return for Been with this dealership forever... experience has always been a breeze.. fast, convenient & always pleasant in there. We will definitely return for our next vehicle. More

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Straight Shooter Jesus was such a pleasure to deal with. He was very honest, fair and knowledgeable. I have bought and leased several cars over the years and I would Jesus was such a pleasure to deal with. He was very honest, fair and knowledgeable. I have bought and leased several cars over the years and I would say that he was the easiest to deal with out of all the different sales professionals that I have worked with. He made the experience a pleasure and I really felt like he did everything he could to make the experience a pleasure. I would not hesitate to recommend Jesus to anyone looking to buy or lease a car. More

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Not great service Our "Genius" didn't know anything more than we did. We spent a lot of time with him at delivery as well as for our "encore experience" today, where a Our "Genius" didn't know anything more than we did. We spent a lot of time with him at delivery as well as for our "encore experience" today, where again, we asked questions our "Genius" could not answer. Frankly, I think the "genius" should have known more than we did, but he didn't. All the stuff he went over with us anyone could figure out if they were only slightly tech-savvy. The more detailed questions we had for him he tried to breeze by, by talking fast and showing us other things similar to what we were asking about, but NOT what we asked about. When my husband pointed out, several times, that he was not answering my husband's question, he didn't really acknowledge that. One of the questions was pretty simple: what are the voice commands for the navi. He kept on asking what we wanted to know and it was clear we just wanted a list of the voice commands. He said he would research it and get back to us. He found us (after we met with people in the service department who also couldn't answer a few of our other questions) waiting over 45 minutes for our car to be washed. He handed my husband a list of navi commands and my husband was very appreciative. Until he looked at the commands - they were pulled off the Internet from 2006. They were 12 years old. Really?? The commands weren't applicable to any of the current technology that is in the car. Useless. Also, we specifically told him that we could not send a google map with directions mapped out from our desktop computer at home, to our car (in the garage). He said specifically, that you CANNOT send anything from a desktop computer to the car. It must be done from the app on a mobile device. Wrong again. As soon as we got home, my husband tried to send a map to the car (still in the garage) from his desktop computer. Voila! There it was. Why we couldn't do it the first (or the second) time - I don't know. Perhaps it was operator error. But, one thing I do know now.....it is certainly possible to do it from a desktop computer. So again, we were given misinformation by our "Genius". Regarding sales when we purchased the car, once again we knew more about the car on the test drive, than the sales person did. We asked questions about the navi and she couldn't really answer them. So we played around with the navi until we got our own answers. She also gave us absolutely false and incorrect information regarding the trunk of the X3. Our question was, if we got the non-run flat tires, would it effect the trunk space (because it would come with an actual spare) and she told us that yes, the trunk would come with a hump in the very back (near the hatch door) to accomodate the spare. After doing research and going to other dealerships, this was absolutely incorrect. You would at least expect that your sales person would just say "let me look into it" but that wasnt' the case here. So we decided to buy the car despite the sales person's lack of knowledge. We signed papers around September 5, 2018. Our sales person said we should have it in "a couple of weeks". We said that it was no big deal, we would be on vacation from September 23 - October 9 and we would pick it up afterwards. We called when we were home from vacation, and she said the car was not in. We were surprised since she said she would have it in approximately 2 weeks and we were now about 5 weeks later. When we asked when we could expect it, she said she had no clue, apologized, and said she would get back to us when she knew. We waited another 10 days. Nothing. We called again and she said she still had no idea of a delivery date and apologized again. We informed her that we were going to look for another car and whoever could get the car first would get our business. Lo and behold, THE NEXT DAY she called to tell us not only was our car in and at the dealership, but we could pick it up that day. What a stunning course of events! Not a great experience in sales either. And when the car was delivered, we were asked to give them a 5 star rating. Overall, a very disappointing experience in sales and delivery for such a high end car. I'm hoping future experiences with Ramsey BMW will not be as bad as this, but frankly, I'm not convinced. Hoping that service doesn't follow suit. More

by jsc0626 Verified Customer Verified Customer

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Great Service! BMW Genius Dwayne Wong was great! Big help in setting vehicle up!!!! He took his time and explained everything thoroughly. BMW sales Associate Jos BMW Genius Dwayne Wong was great! Big help in setting vehicle up!!!! He took his time and explained everything thoroughly. BMW sales Associate Joseph Damico was a pleasure to do business with! More

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Took great care of me Buying a car is always tough since I have previously been in car sales and know the business. This was the first dealership that got straight to the p Buying a car is always tough since I have previously been in car sales and know the business. This was the first dealership that got straight to the point didn’t play the back and fourth game and really went above and beyond. Chris the used car manager really blew me away with the extra things he did to make sure I really loved the car. All around great car but very experience. Jesus was extremely professional and great to work with. Robert in finance was also a pleasure was informative in a timely manner, not like most finance managers pushing products on you. Def. great team and I drove all the way from Atlantic City to make this purchase, and it was well worth it. More

by Nschiavoitalia Verified Customer Verified Customer

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Lori Asserson is simply amazing! A warm, friendly, caring, honest sales person. You will not find anyone like Lori. I have been leasing with Ramsey BMW since 200 is simply amazing! A warm, friendly, caring, honest sales person. You will not find anyone like Lori. I have been leasing with Ramsey BMW since 2005. I stay for Lori. Professional, easy to work with - no gimmicks - honest individual who will go above and beyond for her clients. She gets you what you want/need, always working within your budget - pays attention to every single detail. She makes sure you leave happy. Expect a happy anniversary phone call every year you have your BMW. No sales pitches or BS here - just a wonderful individual who you meet as a sales person and stay because she becomes a friend. More

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BMW X3 My Client Advisor Jesus Vicioso was a professional and very easy to work with on my BMW X3 purchase. The entire sales process went very smoothly and q My Client Advisor Jesus Vicioso was a professional and very easy to work with on my BMW X3 purchase. The entire sales process went very smoothly and quickly - From the time Jesus fielded my phone call inquiring about a vehicle, then setting up a test drive , thru the negotiations and finally a delivery took only a few days. I plan to visit the dealership next year to purchase another BMW from Jesus. More

by EK Verified Customer Verified Customer

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Great experience I have purchased several vehicles with Mark Rosenblatt and every experience has been outstanding throughout the entire process. The staff is attentiv I have purchased several vehicles with Mark Rosenblatt and every experience has been outstanding throughout the entire process. The staff is attentive and professional and friendly from sales to service. I highly recommend this dealership and staff and will continue to purchase with BMW of Ramsey. More

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