I just moved to the Gallatin area and own two Toyotas. I needed an oil change and looked up the closest dealership. Ron Hibbard Toyota was not even a mile from my new home. I also noticed that they were running an on-line special for a Synthetic oil change and tire rotation. I called the dealership to inquire about pricing on a regular oil change and to set up an appointment. The lady who answered the phone in service had no idea about the special and wasn't very friendly. Her attitude made me a little uneasy about doing business with them but as a long time Toyota owner I am used to dealing with dealerships for repairs and I wanted to establish a relationship with a local dealership.
I set the appointment and decided have the Special. Because of the less than friendly lady on the phone I marked all tires before I dropped the car off. They said they would call when it was ready. They didnt call for hours and when I finally called they said it was ready go. When I went to pay they had forgotten to apply the Special even though I had printed it out and they attached it to my paperwork. They honored the price, I paid and went to find my car ( my old dealership in Florida had the car ready and waiting for me) . The car was out on the lot and I checked the tires, not rotated! I went and asked to speak with the owner. He was not available but the general manager called service and had the tires rotated. When he asked the guy in service why he didnt do it his answer wasn't even I forgot, it was how did he know they were not done.Funny this is, they were not even that surprised or shocked or even that apologetic. I cannot recommend this dealership or go back again. I will drive to Nashville for my car repairs in the future.
"Excellent Service Department"
I have had three different toyota vehicles services at Ron Hibbard Toyota and their service department has always treated me fairly. I highly recommend them.
Everyone at Ron Hibbard Toyota is wonderful to work with. Service department was very much on top with everything and very helpful and courteous, thanks to everyone
"Fabulous Customer Car"
I am asked why I drive to Gallatin for oil changes and maintenance for my 2015 Camry when I can get cheaper service from other areas. I tell them, its because the level of service excellence exceeds all of our family's expectations. The quality of the service/parts is something that is important and Ron Hibbard always delivers! Jordan and the crew are dedicated, knowledgable and very friendly!