Dwight Phillips | Page 17

"I had an extremely professional and attentive experience with Performance Buick GMC. They clearly explained my service expectations and were very helpful in understanding how the pick-up and delivery servic with Performance Buick GMC. They clearly explained my service expectations and were very helpful in understanding how the pick-up and delivery services would work. They were transparent with pricing and every step of the way. Dwight and all the employees I encountered were extremely friendly and helpful. Their dedication to providing excellent service to their customers, as well as providing a clean car, is truly exceptional. It's rare to find businesses like this anymore. I would highly recommend them to anyone. Thank you again for a great experience, and keep up the good work!" More

by micewicz.elaine Verified Customer Verified Customer

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thanks Dwight for fixing my car issue. good communication, and parts in stock.all around nice experience. good communication, and parts in stock.all around nice experience. More

by DMPECK Verified Customer Verified Customer

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When I came for service service dept didn’t know parts were in. I was told to go parts dept. he took 20 minutes to check parts were in. Then I went back to service then see Diane to make appointment . I w were in. I was told to go parts dept. he took 20 minutes to check parts were in. Then I went back to service then see Diane to make appointment . I waited so long for parts. Then I found out they ordered wrong part , I waited more then 2 hours . Lamp was fixed now I have to wait right part come in, I believe this is terrible service . I never complain but this time I was really upset . GMC needs improvement.gor service and part dept. More

by bergok19 Verified Customer Verified Customer

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Excellent customer service! ! The entire team made me feel valued. Quick easy and honest from start to finish ! The entire team made me feel valued. Quick easy and honest from start to finish More

by burne1157 Verified Customer Verified Customer

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My service appointment with Performance GMC was excellent. Dwight took care of everything and made it super easy. My car was done earlier than anticipated. excellent. Dwight took care of everything and made it super easy. My car was done earlier than anticipated. More

by JACQUELINEWINTERS Verified Customer Verified Customer

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I was told that regular 15000 mile service on my car was going to be 450 with a discount and then I told service that there was a whistling sound in my car and it is still there with no feedback that they w going to be 450 with a discount and then I told service that there was a whistling sound in my car and it is still there with no feedback that they were not able to find anything or that they fixed something. Randolph dealership said service for 15000 is under 100. Very diappointing being that I have gotten my cars there for years. I do not know who is responsible- so I do not want to blame dwight specifically, but when we asked questions about the cost of service we were not given any options, and again, the sound was not tended to nor was it addressed being that it appears they could not find the problem. Definitely rethinking where I lease next time. More

by AMYROTER Verified Customer Verified Customer

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Everyone at this dealership was welcoming and friendly. My car was serviced and everything checked. The shuttle service was a big plus. Both drivers were just great! My car was serviced and everything checked. The shuttle service was a big plus. Both drivers were just great! More

by lindazielke Verified Customer Verified Customer

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Coordinated with the extended warrantee company. Kept me informed all along the way. Completed the repair on time. Great service Kept me informed all along the way. Completed the repair on time. Great service More

by SLINKBLINK Verified Customer Verified Customer

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I had an appointment for an oil change tire rotation on December 23, 2023. (advisor Dwight Phillips ) When I got the bill for my service it says I requested the premium General Motors service. I didn't req December 23, 2023. (advisor Dwight Phillips ) When I got the bill for my service it says I requested the premium General Motors service. I didn't request anything so when I tried to present a coupon for either the 79.95 or 89.95 service I was informed that that I got the premium service even though I did not request it and I wasn't informed that they were just going to give me the higher service that I probably didn't need and then I had to eat the bill for $133 when I probably could've been paying $85. So I'm really annoyed that you guys just charged me for the premium service without letting me see my options and I went into paying for my service blindly because I thought I was just getting a regular oil change tire rotation, so I think it's pretty screwed up on your service people to put on my bill that I requested the premium general motor service when I didn't I wasn't even given the option. I don't get understand what how you guys just charged me for the highest service without my consent. And even after I followed up with the service department a week later, I still have yet to hear back from anybody at performance Buick GMC. More

by tae6 Verified Customer Verified Customer

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Service personnel are friendly, polite and helpful. Also, I trust and appreciate the quality skills of the mechanics. Also, I trust and appreciate the quality skills of the mechanics. More

by EEKAELLIOTT Verified Customer Verified Customer

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