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Jacob Stevenson
Jacob Stevenson at Performance Buick GMC

Jacob Stevenson

Service Advisor

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9
107 Reviews
4.9

107 Reviews

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107 Reviews of Jacob Stevenson

June 07, 2026

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Employee Rating

Great job switching out the badges on our new truck, quick turnaround too. Keep It up!! More

by DAN O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , Will

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Jun 11, 2026

Performance Buick GMC responded

Thank you, Dan, for sharing your experience with us! We're thrilled to hear that our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

June 01, 2026

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Employee Rating

The service team is great-and have always been great. This is my third vehicle here. They are the shining starts of this dealership More

by jeffegarian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , junior

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Jun 03, 2026

Performance Buick GMC responded

It is our pleasure to hear about your positive experiences with our service team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

May 24, 2026

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Great experience with the service department at Performance GMC. The appointment was easy, the staff was professional and friendly, and my vehicle was completed on time. Highly recommend their serv More

by petemetri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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May 25, 2026

Performance Buick GMC responded

Thank you, Pete, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

May 18, 2026

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Employee Rating

Service department was great. I couldn’t be more happier with the customer service. I can’t wait to have more future oil changes and service done at this facility at performance G More

by SONDEB11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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May 20, 2026

Performance Buick GMC responded

Thank you for sharing your experience with us! We're thrilled to hear that Mike and the rest of our service team provided you with such efficient and excellent service. We look forward to assisting you again in the future!

May 14, 2026

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Employee Rating

Steve was very helpful checking me into the appointment and having the car serviced quickly! More

by Jessicamennella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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May 16, 2026

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We're grateful that you recognized Steve’s helpfulness and commitment to excellence. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen! We wish you many safe journeys.

May 07, 2026

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The entire service department is extremely welcoming and helpful I couldn't ask for better treatment. More

by BRIANDEJESUS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , Steven

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May 09, 2026

Performance Buick GMC responded

Thank you for taking the time to let us know that we are doing a good job. We're grateful that you recognized our team’s helpfulness and commitment to excellence. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen! We wish you many safe journeys.

May 03, 2026

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Employee Rating

The service was very good, and staff are polite. Overall good experience at the dealership More

by ADOLFO.CHEONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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May 09, 2026

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with service team. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

April 26, 2026

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Employee Rating

People on the phone weren’t super nice while setting up the appointment. Eddie was great and so was the service guy, Mike I believe. Selected drop off and pickup and my car was not returned the same day, More

by CTSOMBANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , Eddie

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Apr 27, 2026

Performance Buick GMC responded

Thank you for taking the time to write us a review. We apologize for the inconveniences. Your feedback is greatly appreciated as we use it to better our customer service for the future. Thank you again!

April 15, 2026

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Employee Rating

Junior at Performance Buick GMC made my first service experience easy and stress-free. Super helpful, professional, and great communication. Highly recommend! More

by rmarosy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips , Junior - 5 stars

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Apr 18, 2026

Performance Buick GMC responded

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Junior. We appreciate your business and wish you many safe miles!

March 29, 2026

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Employee Rating

Great experience. I was in and out..afterwards they wash my car and give me my keys. More

by SAMUELS.REGINALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Thorn, Dwight Phillips

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Apr 02, 2026

Performance Buick GMC responded

Thank you for your fantastic feedback! We take pride in delivering top-notch customer service, and it's wonderful to hear that you had such a positive experience at our location.

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