Chevrolet GMC of Millersburg

I went to the dealership for an electrical problem. I received a text telling me my rear brakes needed repaired, and I needed an oil change. (I declined. I took the vehicle in for an electrical pro I received a text telling me my rear brakes needed repaired, and I needed an oil change. (I declined. I took the vehicle in for an electrical problem). At the end of the first day I called to check the status of the vehicle. I was told that the technician didn’t want to test drive the vehicle because the rear brakes were making a noise. (The brakes weren’t making a noise when I dropped it off) The technician did see the electrical issue, but stopped when he heard the brakes. The service advisor said there was a problem with the hat on the rotor. They will continue to check on electrical issue the next day. I called at 1pm to check on the vehicle. I was told Bob was busy and he would give me a call back. At 3 pm, I called Bob back after not receiving a return call. He asked if I received his text update. At that point, I did not. He said it was a problem on his end. He re-sent the message. He said there was a problem with the alternator, alternator pig tail connector, audio amplifier, rear brakes, oil change, oil cooler lines, and manifold leak totaling over $4,000 for repair. I received this message at 3pm on Friday. Obviously, not enough time to repair the vehicle before the weekend. I declined all services. I was charged $210 diagnosis. When I picked up the vehicle I noticed the note on Bob’s desk asking him to return my call. After getting the vehicle back and inspecting it myself, I realized that the technician must have pushed the emergency brake during his inspection which caused the shoe inside the rotor to fall off. There was no problem with the rotor as described by the service advisor. I repaired the alternator for under $200 in about an hour after the dealership had the vehicle for two days and it was in worse condition than when I dropped it off. There was no problem with the pig tail connector or audio amplifier. I understand the dealership probably cannot repair an alternator and needs to use OEM parts. My problems are: #1 The technician stopped diagnosing the vehicle the first day because of a brake concern, but the service advisor couldn’t call and tell me that. (A brake concern that was caused by the technician) #2 Service advisor was too busy to return a call the second day leaving vehicle unrepaired until at least Monday afternoon. There was a note on his desk to return my call. #3 Of the seven issues reported, alternator repair was the only thing needed to fix the requested problem. They just wanted to throw parts at it to hope it fixed the problem More

This dealer ran a credit check on a vehicle that was strongly not one of interest. Received the letter from Ally/ GM financial on the vehicle specifically said “NO” to. Despite the lack of interest, the strongly not one of interest. Received the letter from Ally/ GM financial on the vehicle specifically said “NO” to. Despite the lack of interest, the dealer ran check anyway; which dropped the credit score. Spoke to the salesperson and financial adviser over this with no apology. They have no problem using and ruining your personal information for their gain. Will be doing more research, since there is a two year statute of limitations on FCRA violations. In the meantime, reaching out to the Consumer Financial Protection Bureau is on the list of to do’s. For trying to buy a first vehicle, this experience has been one of personal rights violations with no compassion, understanding, or genuine sincerity to apologize. An apology, when you are in the wrong, goes a long way. More

Mis represented a used vehicle. Some of the issues made the vehicle non compliant to be on the road. I am finding more and more issues with the vehicle. Would not recommend this dea Some of the issues made the vehicle non compliant to be on the road. I am finding more and more issues with the vehicle. Would not recommend this dealership to any one. I’m okay with issues on a used vehicle, just don't lie about it and overcharge. Unreal. In fact I dont think the dealership inspected this vehicle. More

Had an oil change, four tire rotation and a multi point vehicle inspection done with a coupon for $59.95. This price along with trouble shooting the display module ($158.96) was the reason why I brought my vehicle inspection done with a coupon for $59.95. This price along with trouble shooting the display module ($158.96) was the reason why I brought my truck in. They did not rotate the tires, I found this out after I got home. They did quote me some suggested repairs for $6835.26 + tax. More