Dylan Duffy | Page 10

Car Made to Order Everyone was helpful and friendly, even after a sudden change in sales agent. The ordered car was delayed due to manufacturing, but updates were prov Everyone was helpful and friendly, even after a sudden change in sales agent. The ordered car was delayed due to manufacturing, but updates were provided once the dealership knew about it. Will continue to visit this dealership, if we need a new car. More

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The best car-buying experience we've ever had.!! Our experience with Bloomington Subaru began the day we walked into the showroom and met Bronwyn Fitzgerald. She was the key person who ultimately gu Our experience with Bloomington Subaru began the day we walked into the showroom and met Bronwyn Fitzgerald. She was the key person who ultimately guided us through the entire process with us driving off the lot, with Bronwyn waving and us in our new Subaru Impreza. We can truthfully say that it was the best auto purchasing experience we have ever had. We feel like we have gained a great new car and a great new friend. Going through the sales process, we met several members of the staff whose efforts helped us complete our transaction with no pressure and with extreme patience. We have never worked with such a high-quality staff. My wife and I want to thank the Bloomington staff...We love our car and thanks Bronwyn for your excellent help. Sandra and Howard Kyllo . More

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Outstanding customer service I have leased and purchased vehicles from Bloomington Subaru - each time, the experience has been exceptional. Knowledgeable salespeople, finance and I have leased and purchased vehicles from Bloomington Subaru - each time, the experience has been exceptional. Knowledgeable salespeople, finance and service folks. Excellent customer lounge. Great communication throughout the process - highly recommended! More

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They Care After driving my previous vehicle for 13 years, the Bloomington Subaru team’s assistance in leasing a new vehicle was fantastic. I would recommend thi After driving my previous vehicle for 13 years, the Bloomington Subaru team’s assistance in leasing a new vehicle was fantastic. I would recommend this dealership and Subaru. I am pleased with the way I was treat from the minute I walked in the door to the minute I drive away in my new vehicle. I am looking forward to a long relationship with the team at Bloomington Subaru! More

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Awesome experience from start to finish Bronwyn was organized, informative, friendly and professional. She went above and beyond to make sure our buying experience was amazing. Todd was incr Bronwyn was organized, informative, friendly and professional. She went above and beyond to make sure our buying experience was amazing. Todd was incredibly informative with our trade in and offered us a more-than-fair price. Dylan understood our needs and limitations and worked with us to help us stay in budget. This was, by far, the kindest and smoothest Car Buying Experience we’ve ever had. Absolutely recommend Bronwyn and Bloomington Subaru. More

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Great dealer and a great product I went in for a normal service and drove away with a new Crosstrek! My lease was short on time on my 2016 Crosstrek so I thought I would have Amy Ande I went in for a normal service and drove away with a new Crosstrek! My lease was short on time on my 2016 Crosstrek so I thought I would have Amy Anderson run the numbers on a new lease whil I waited. When the number came back about the same monthly payment we went for a test drive and I was sold! Thank you again Amy for my second lease on the Crosstrek! I was amazed driving off of the lot by noon in a brand new car! Thank you to all the employees at Bloomington Subaru! You provide a great service! More

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Always on time and on estimate I have had two Acura autos services here over the past 4 1/2+ years, and have always been taken care of well. Comfortable environment, and friendly st I have had two Acura autos services here over the past 4 1/2+ years, and have always been taken care of well. Comfortable environment, and friendly staff. I nearly always wait for my vehicle, and rarely have they gone over the time estimate. If a longer appointment was required, a loaner has always been available with no issue. I higlhy recommend. More

by DAVE.JOHNSON2 Verified Customer Verified Customer

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If I could rate zero stars I would for the Finance Dept While discussing the additional service plan with the Finance Manager Dylan Duffy he very clearly mentioned that it included maintenance, and referenc While discussing the additional service plan with the Finance Manager Dylan Duffy he very clearly mentioned that it included maintenance, and referenced how oil changes are a big benefit. Fast forward 6 months, going to get my first oil change to my surprise I learned that it didn't include that. When I emailed to find out why, I was told that I declined that based on the steep discount that he agreed upon and I received. At no time during signing did he insinuate or explain that in us negotiating and discussing the price of the plan, and being offered a lower rate, would somehow mean we "waived" the maintenance plan that included oil changes. The interaction that he created made it feel like a trap. This is in addition to the condescending, snarky response we received when asking for clarification . My husband and I otherwise had a very positive experience at the dealership, however, our interaction with Dylan Duffy left us with a negative impression. We would highly recommend the sales associate, Amy Anderson, that we worked with, and the service department as they were all very friendly, transparent, and put the customer first. I can't say the same for the finance manager. Go there to buy a great car - but come with your own financing! More

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Easily worked through many options My husband and I needed to get a new car when I got a new job and carpooling was no longer an option. We started the process with many questions: whic My husband and I needed to get a new car when I got a new job and carpooling was no longer an option. We started the process with many questions: which of us would get the new car, what car would we get, buying vs leasing, premium package vs base package, etc. Joe was friendly, informative and patient. He communicated his knowledge and understanding of vehicles/financing/our situation very well. He ran multiple scenarios for our budget so we could make an informed decision and weigh all the options against each other. In just a few hours we had all the information we needed to make a good decision for our household, and he won us over in asking what interior would best match our puppy baby. We'll definitely be going back to Joe in a few years to trade in our older car and are happy to refer our friends to him. More

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Excellent Customer Service The salesperson Jake Dunham was sensitive to and understanding of my needs as an older driver. He clearly and efficiently explained all the options an The salesperson Jake Dunham was sensitive to and understanding of my needs as an older driver. He clearly and efficiently explained all the options and features of the Impreza both in his office and during the test drive. Dylan Duffy was also very helpful to my son in working out the financial details and selecting options for the car. (In addition, since the visit to the dealership, I’ve spoken on the phone to Shawn McGowan to arrange an appointment for rustproofing etc. for my new car and Shawn was also helpful.) More

by maryperickson Verified Customer Verified Customer

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