Dylan Houghtling | Page 7

All the staff members were knowledgeable Professional and patient Grateful for Dumkar ,Carlton and the entire team patient Grateful for Dumkar ,Carlton and the entire team More

by NSE_IKPOT Verified Customer Verified Customer

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I left with brakes that were metal on metal and was told car was fine a diagnostic test was done on car and I had repair done for damage to wiring not brakes was still not told about brakes check engine lig car was fine a diagnostic test was done on car and I had repair done for damage to wiring not brakes was still not told about brakes check engine light was still on and never checked to see if any additional repairs were needed I went back manager had it rechecked and there was additional repairs to wiring needed I no longer trust the service department left and purchased a new Hyundai ELANTRA in Webster due to trying to make a purchase from sales and was pretty much told my Nissan they had sold me in 2016 really wasn’t worth much as a trade in I went to Hyundai and was treated with respect and they gave me6000 toward a trade in and didn’t try to change numbers to make up for trade in very honest about everything and I told them exactly what was wrong with my Nissan would highly recommend Hyundai in Webster Nissan lost a sale and customer More

by NOONEATHOME Verified Customer Verified Customer

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Scheduled an appointment for recall repair. Individual on the phone scheduled appointment without confirming parts availability. Ended up going back the next day. Major inconvenience and waste Individual on the phone scheduled appointment without confirming parts availability. Ended up going back the next day. Major inconvenience and waste of gas. More

by dale gianforte Verified Customer Verified Customer

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Service got me right in without an appointment Oil change only But waited almost 2 hours change only But waited almost 2 hours More

by dmcjury Verified Customer Verified Customer

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Vision Nissan always helps me. I was there to get a new car for my daughter, but they also talked me into pulling ahead on my lease. I was there to get a new car for my daughter, but they also talked me into pulling ahead on my lease. More

by Marg Verified Customer Verified Customer

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The dealership was very attentive to my needs. I did not have to wait when I arrived and the service was performed in a minimal amount of time I did not have to wait when I arrived and the service was performed in a minimal amount of time More

by leonardmerritt28 Verified Customer Verified Customer

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Worst experience I've ever had at a dealership. I have purchased many cars and I have never had issues like I did here. My father went up on a Wednesday to look at a car he wanted for work, he gave I have purchased many cars and I have never had issues like I did here. My father went up on a Wednesday to look at a car he wanted for work, he gave a deposit and they asked him if he wanted it that day. He said no I don't need it now, I can come back Monday. We made an appointment for 5pm on Monday, we get there and wait an hour and a half. There is absolutely no reason that we should have waited at all since we were told we had to make an appointment to come up in the first place. After being very frustrated waiting that long, we went to complain and find 3 managers sitting in the office chatting. Only then did they try to apologize for the wait and offered compensation in a gift card for dinner for the trouble which they never sent and when asked about it about a month later, they apologized and said they would mail it out and never did. They then offered to put dealer plates on the vehicle for my father to take home for the night. We then had to go back the next night to sign the paperwork and that ordeal was 45min to an hour long. I have never spent so much time in a dealership buying a car, the whole process is ridiculous and time consuming when it doesn't have to be . If it weren't for needing this specific vehicle I would have never dealt with this run down dealership and their horrible customer service. I tell everyone to stay far away from vision nissan in greece, and this place confirms why I only deal with West Herr dealerships with amazing customer service. More

by Sara Verified Customer Verified Customer

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Colton was professional and patient with me and my wife. Our truck is working great. Thanks Visoin Nissan Greece. Our truck is working great. Thanks Visoin Nissan Greece. More

by Blackbriar3840 Verified Customer Verified Customer

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Always do well here. Never had a problem with anything. Website need some work however. Never had a problem with anything. Website need some work however. More

by john@kinane.net Verified Customer Verified Customer

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I think the work they do is good but not the wait! ! I had an 11:00 appointment for oil change and tire rotation. I was waiting for my car at 1:00 they said, they hadn’t looked at it yet; maybe and 4 ! I had an 11:00 appointment for oil change and tire rotation. I was waiting for my car at 1:00 they said, they hadn’t looked at it yet; maybe and 45 minutes to an hour before it would be completed. So why have an appointment if after 2 hours no one even looked at it. A lot of other people waiting where have the same issues. More

by NONE25 Verified Customer Verified Customer

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