Dylan Lum

Scheduled a visit to see and test drive a Mazda 3 on 5/24. Car was not ready and was 'still in process'. It was a lengthy process to eventually be able to open and see the car. The car still had the pre 5/24. Car was not ready and was 'still in process'. It was a lengthy process to eventually be able to open and see the car. The car still had the previous owners stuff in it. I was told the car would be processed and complete inspection within a couple of days and was given an estimate of Tuesday or Wednesday. The vehicle was not ready until Saturday, 05/30. Between that time, I rarely got updates provided to me. The updates that I did receive were inaccurate and seemed to be an attempt to placate me. I got the vehicle 5/30 but was unable to pair my vehicle to the app as it was still paired to the previous owner. It is currently 6/03 and I am still unable to pair my car to the app. More

by aarontiasho Verified Customer Verified Customer

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The experience was exceptional from our initial contact, through the sales process, the final document signatures and car delivery. We have purchased three vehicles over the years with this dealership and w through the sales process, the final document signatures and car delivery. We have purchased three vehicles over the years with this dealership and we recommend them to others frequently. More

by Bobbonkowski Verified Customer Verified Customer

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We had an excellent experience purchasing my Mazda at Elkgrove Mazda. Pricing was competitive, the process was efficient, and the staff demonstrated professionalism and attentiveness throughout the enti Elkgrove Mazda. Pricing was competitive, the process was efficient, and the staff demonstrated professionalism and attentiveness throughout the entire transaction. They addressed all of our questions thoroughly and ensured that the experience was seamless and stress-free. I highly recommend this dealership for its outstanding customer service and streamlined car-buying process More

by Klai95126 Verified Customer Verified Customer

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