Dylan Marshall

When you think of buying a car from a dealership, most people cringe (for good reason). My wife and I "attempted" to purchase a vehicle from this dealership in July 2025, and had the most stereotypical ex people cringe (for good reason). My wife and I "attempted" to purchase a vehicle from this dealership in July 2025, and had the most stereotypical experience in the WORST way. Everything wrong with used car salesman, took place here. I thought about writing a review for almost a month. I could write a small book of the absolute disaster this dealership is, but I wasted 3 weeks dealing with Russ Darrow, so I am not going to give them any more of my time past this one point. The core issue with this dealership is communication and lack of leadership. Our salesman Tim, the sales manager Dylan, and Nick (head honcho the called him), provided us with the worst customer service and car buying experience I could have imagined. There is a clear inability to lead a team taking place, resulting in laughable levels of miscommunication. This dealership is borderline unethical, as they sold us a vehicle without having completed a safety inspection, and then 11 days after signing the paperwork and loan documentation (pulled my credit and the bank funded the transaction "they told me"), we still did not have our vehicle due to the issues found with the vehicle. We were promised 3 separate delivery dates for our vehicle but 3 left us without a vehicle. They "canceled" the transaction without my signature, pulled my credit, and said "sorry we can't meet your needs". Talk about gas lighting. Instead of speaking life into these people, I have no hesitation in saying I would never advise anyone to do business with this dealership. And based on the plethora of similar reviews on their website, Google, and social media sites from the most recent months in 2025, my story is not isolated. More

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They were very helpful in the process of buying my car. They worked with me via text message on the front end and everyone was gracious and helpful in the store to accommodate. They worked with me via text message on the front end and everyone was gracious and helpful in the store to accommodate. More

by DTEBBEN Verified Customer Verified Customer

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Had an amazing experience and had a lot of knowledge. Made buying a car so much easier! Made buying a car so much easier! More

by RACHEL.RECKNER16 Verified Customer Verified Customer

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Brandon was knowledgeable and went the extra mile to help narrow down what I really wanted. I am always very happy with the stellar treatment from Russ Darrow Mazda! narrow down what I really wanted. I am always very happy with the stellar treatment from Russ Darrow Mazda! More

by RENEESINDEN Verified Customer Verified Customer

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Great people, kept me in the loop the entire time i was in the dealership. Have already recommended another person that is shopping for a mazda to visit in the dealership. Have already recommended another person that is shopping for a mazda to visit More

by JAYDENMARTIN560 Verified Customer Verified Customer

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Randy was kind, professional, knowledgeable, and most importantly not pushy at all. We came in without much vision and just wanted to get familiar with the brand so we tried some new cars. Based on our b importantly not pushy at all. We came in without much vision and just wanted to get familiar with the brand so we tried some new cars. Based on our budget limitations we ended up going used but that first test drive of new cars to understand cabin layout and such was crucial. He let us take things at our pace and make sure we were totally comfortable. We ended up stopping in several times before making our decision and we never felt sales pressure to decide before we were ready. Support staff during signing were very kind and knowledgeable as well, we had an overall excellent experience. Thank you very much, Maddie B. More

by MadisonB200 Verified Customer Verified Customer

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Good services provided. I like it. I will tell my kids and family to buy it again for the next requirement. Thanks I like it. I will tell my kids and family to buy it again for the next requirement. Thanks More

by DMSEBT Verified Customer Verified Customer

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Cung King did a great job getting the car and deal we wanted. I highly recommend him. wanted. I highly recommend him. More

by MIKEWRITE Verified Customer Verified Customer

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Patient and answered all our questions. Took a great deal of time after the purchase to teach us about all of the car’s features. Took a great deal of time after the purchase to teach us about all of the car’s features. More

by RENAEJFERRARO Verified Customer Verified Customer

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Appreciated the professionalism and helpful service of Tim Faber in our purchase of the CX5. Tim Faber in our purchase of the CX5. More

by BSHIPLEY0 Verified Customer Verified Customer

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