Dylan Orr

Ive always had a good experience before this but my last visit turned out to be horrible. The visit itself was good. Customer service was fast and curteous. Its the service dept that has me upset. I dropped visit turned out to be horrible. The visit itself was good. Customer service was fast and curteous. Its the service dept that has me upset. I dropped my 2019 Ram 1500 truck off to the service dept to have my Air Conditioner fixed as it was blowing warm air. I was told that it would be a little over $2800 to have it fixed (parts, labor taxes and out the door). Was told I needed a new Compressor and Condenser and new free-on put in. I went ahead and said yes and by end of the day it was fixed and my AC was working. It lasted all of day and a half. The next evening it just out of the blue stopped working. Stopped nlowing cold air and back to warm air. So I just spent $2800 on things that did not fix the problem. $2800 is alot of money to pay for anything so when I do fork out thag kind of money, I and ANYONE, expects it to work correctly and properly. Called and told them whay happened and all I got was a new date to drop it off, which is still 9 days away. So not only did I waste $2800 but i still get to sweat to death in the vehicle i paid not to. Very upset and will not be recommending anyone to come here and lost my trust and business as a customer. More

by gabrielvarney1984 Verified Customer Verified Customer

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Great experience and would recommend to others. Friendly staff and fairly quickly transaction, definitely rate them a 10. Friendly staff and fairly quickly transaction, definitely rate them a 10. More

by JASON.LANEY Verified Customer Verified Customer

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Very excellent service. Dylan made sure I was happy with my purchase. Very knowledgeable about the vehicles I looked at. Very honest and patient. Dylan made sure I was happy with my purchase. Very knowledgeable about the vehicles I looked at. Very honest and patient. More

by EClark Verified Customer Verified Customer

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Great service very attentive to needs and making dreams come true so glad for the team over at Tri Cities come true so glad for the team over at Tri Cities More

by JAMESJELLISON Verified Customer Verified Customer

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Everyone was so very helpful. Would recommend this dealership .Clean with friendly staff. Answered questions Would recommend this dealership .Clean with friendly staff. Answered questions More

by burkettw Verified Customer Verified Customer

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Dylan did a great job. He didn't hound me like a bird dog but was always available to assist me. No pressure at all. He didn't hound me like a bird dog but was always available to assist me. No pressure at all. More

by tim.vbhvac Verified Customer Verified Customer

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The sales rep. Was very helpful and not pushing for the sale. He was very polite and professional. This is hard to fined at a dealership. This is the 2nd truck i ha Was very helpful and not pushing for the sale. He was very polite and professional. This is hard to fined at a dealership. This is the 2nd truck i have bought from the dealership and definitely will keep coming back and recommend anyone thats looking for a new ride to come here. Felt more like person then another sale. That makes a big different. More

by COOTS.FRED12 Verified Customer Verified Customer

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