Joshua Smith

Everyone was very friendly, and my repair went fairly smoothly, but my experience started with a lady in the service department needing to find out information and calling me back. This happened on a Fri smoothly, but my experience started with a lady in the service department needing to find out information and calling me back. This happened on a Friday. The first call back took several hours, and the second call back did not happen. When I called in the following Monday, I spoke with a gentleman who also had to find out information and would need to call me back and several times I had to reach back out the next day and in one instance I got busy at work and had to reach out 48 hrs. later still having received no call back. After a week and a half, I finally got a quote and ordered my part. Then I needed to wait another week for the technician to be available to perform the work. I believe a week was wasted on the phone trying to get a part ordered and get on the schedule and this is not good business practice. More

by jmoore39 Verified Customer Verified Customer

Print

the people in service are top of the line, josh smith, manager, roger haney, mechanic, ad the service, Matthew , tyler, and the lady are all a blessing to tri-cities. but the sales, is a different story, manager, roger haney, mechanic, ad the service, Matthew , tyler, and the lady are all a blessing to tri-cities. but the sales, is a different story, when my wife and i bought the 2020 limited 1500 ram, in november of 2025, part of the trade was the platinum extended warranty. what we discovered later, was that the manager tyler, had included just the gold warranty, now it is not covering, problems we have had with the truck. i have owned all Crysler vehicles since 1980, total in all 14, 11 were new. this has left a bad taste in my mouth, i will never buy another vehicle from tri-cities, because of the manager lying to us. i will always service my vehicles at tri-cities because u have the best service dept in all of the area. More

by GWBCOR2000 Verified Customer Verified Customer

Print

Superb Establishment! !! Great people!!! Would Highly Recommend!!! Very Knowledgeable Staff!! Great Experience!!! Stop in and see the fine folks in the Service Department!! !! Great people!!! Would Highly Recommend!!! Very Knowledgeable Staff!! Great Experience!!! Stop in and see the fine folks in the Service Department!!! More

by THEBILLPRICE Verified Customer Verified Customer

Print

Great dealership and love the service department! Everything was done right and also done quickly! Everything was done right and also done quickly! More

by EMILYMU90 Verified Customer Verified Customer

Print

Ive always had a good experience before this but my last visit turned out to be horrible. The visit itself was good. Customer service was fast and curteous. Its the service dept that has me upset. I dropped visit turned out to be horrible. The visit itself was good. Customer service was fast and curteous. Its the service dept that has me upset. I dropped my 2019 Ram 1500 truck off to the service dept to have my Air Conditioner fixed as it was blowing warm air. I was told that it would be a little over $2800 to have it fixed (parts, labor taxes and out the door). Was told I needed a new Compressor and Condenser and new free-on put in. I went ahead and said yes and by end of the day it was fixed and my AC was working. It lasted all of day and a half. The next evening it just out of the blue stopped working. Stopped nlowing cold air and back to warm air. So I just spent $2800 on things that did not fix the problem. $2800 is alot of money to pay for anything so when I do fork out thag kind of money, I and ANYONE, expects it to work correctly and properly. Called and told them whay happened and all I got was a new date to drop it off, which is still 9 days away. So not only did I waste $2800 but i still get to sweat to death in the vehicle i paid not to. Very upset and will not be recommending anyone to come here and lost my trust and business as a customer. More

by gabrielvarney1984 Verified Customer Verified Customer

Print

My car was repaired to my satisfaction and all was handled professionally and cordially...very pleased!!! handled professionally and cordially...very pleased!!! More

by JDECKER Verified Customer Verified Customer

Print

tri-cities are blessed to have a great service supervisor, in josh smith, and the service tech all are great, roger haney the mechanic does a great job...like i say u all are very blessed to have supervisor, in josh smith, and the service tech all are great, roger haney the mechanic does a great job...like i say u all are very blessed to have these fine people, we have bought 14 vehicles from dodge Crysler over the years and 11 were new ones...this shop will always get our business. More

by GWBCOR2000 Verified Customer Verified Customer

Print

Service was quicker than I expected. .the checkout they didn't inform me of 2 recalls on jeep. I looked at new trucks and nobody came out to see if I needed anything.. .the checkout they didn't inform me of 2 recalls on jeep. I looked at new trucks and nobody came out to see if I needed anything.. More

by ROW1VOL Verified Customer Verified Customer

Print

The service was exceptional as always. This dealership has never let me down. Their service team is knowledgeable and courteous. The customer waiting area is clean and comfortable. This dealership has never let me down. Their service team is knowledgeable and courteous. The customer waiting area is clean and comfortable. More

by fhaecker9 Verified Customer Verified Customer

Print

tr cities is blessed to have such a fine team of service techs, and a great supervisor in josh smith. roger haney is the best mechanic, tri cities is blessed to have such great people and experienced. i wil techs, and a great supervisor in josh smith. roger haney is the best mechanic, tri cities is blessed to have such great people and experienced. i will always bring my vehicles to tri-cities because of them. More

by GWBCOR2000 Verified Customer Verified Customer

Print