Joshua Smith
Joshua Smith at Tri-Cities Chrysler Dodge Jeep Ram

Joshua Smith

Service Manager

Tri-Cities Chrysler Dodge Jeep Ram

869 E Stone Dr
Kingsport, TN 37660

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4.5
49 Reviews
4.5

49 Reviews

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49 Reviews of Joshua Smith

September 04, 2026

Dealership Rating
Employee Rating

Excellent service center. Courteous and kind. Answered all of my questions, and provided me with multiple options for upcoming service needs. Honored the discount I receive More

by Bebe
Service Price Transparency
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Recommend Dealer
Yes
Sep 04, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Hearing that our team was attentive to your questions and laid out clear maintenance options means a lot to our service department. We’re pleased we could honor your email discount and support the care of your Dodge Challenger. Nick Jennings nick.jennings@victorynissan.com

August 30, 2026

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My service advisor person (lady) was outstanding! Kind, kept me informed, and answerred every question that I had. More

by lc43daddy
Service Price Transparency
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Recommend Dealer
Yes
Aug 30, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Hearing that your service advisor kept you informed and answered every question means a lot to us. We’re pleased you had an outstanding experience with your Dodge Ram 1500. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 29, 2026

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These people are so kind and understanding. I had a problem with my car and the service manager actually took time out of his very busy day and explained how things are handled. I love being ta More

by J.SIMPSON195514
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Recommend Dealer
Yes
Aug 29, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Clear, respectful communication is at the heart of how our service department operates. Hearing that Joshua took the time to walk you through the process and that you felt genuinely respected during your Jeep Cherokee service means a great deal to our service team. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 19, 2026

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The service was very good. They were polite and they explained everything good. We will use them again More

by THERESA784
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Recommend Dealer
Yes
Aug 19, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Our service team appreciated the opportunity to work on your Dodge Grand Caravan. Knowing you found our service polite and our explanations clear means a lot to us. We look forward to serving you again. Nick Jennings General Sales Manager nick.jennings@victorynissan.com

August 13, 2026

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Excellent customer service department. Extremely knowledgeable and efficient personnel! Friendly and courteous personnel. I would highly recommend them! More

by PS49SAMSCOTT
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Tri-Cities Chrysler Dodge Jeep Ram are glad to have you as a customer. Nick Jennings General Sales Manager nick.jennings@victorynissan.com

April 09, 2026

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No complaints! Everyone was nice and seemed to be knowledgeable in their work. Thanks everyone! More

by mitchellgw
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Recommend Dealer
Yes

Other Employees Tagged: James Graves

Apr 09, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Thank you for letting us know how well your Ram 1500 service went. We’re pleased our team was friendly and knowledgeable throughout. We look forward to assisting you again. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

March 13, 2026

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Had first oil change on jeep everything went great and service representatives were very friendly and knowledgeable More

by cbkitty63
Service Price Transparency
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Recommend Dealer
Yes
Mar 14, 2026

Tri-Cities Chrysler Dodge Jeep Ram responded

Thank you for choosing us for your Jeep Grand Cherokee L’s first oil change. We’re glad our team’s friendliness and expertise made the experience smooth. Joshua and the rest of our crew look forward to helping you again. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

February 28, 2026

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Josh always take care of every need that out vehicles need. We were given a loaner car during the time our car was being serviced. More

by r.greenlee
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Recommend Dealer
Yes

February 26, 2026

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They are crooks, they gave maintenance plan when jeep was bought then took it back More

by JENNIE6648
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Recommend Dealer
No

Other Employees Tagged: Daniel O'Dell

February 23, 2026

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They were very helpful. Our vehicle was serviced in a timely manner even without an appointment. More

by 3HURDS
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Recommend Dealer
Yes
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