Dylan Phillips

On June 14, 2025, I leased a vehicle from Corwin Honda to avoid putting miles on my personal car during a temporary long commute to school. John Walker was the sales manager that assisted in my lease purch avoid putting miles on my personal car during a temporary long commute to school. John Walker was the sales manager that assisted in my lease purchase, and Dylan Philips was finance guy. Very quickly into my lease I began to doubt my purchase because I realized I would quickly exceed the allotted annual mileage which would accumulate massive charges at the end of the lease term. I did not initially think there was an option to get out of the lease. However, less than two weeks in, I was told my power of attorney, used because my husband is deployed, was denied. Honda requested a new POA, but I couldn’t get one since my husband was unreachable. They said they’d have to take the vehicle back if I couldn't get them a new POA within a timely manner. At that point, I expressed doubt about keeping the lease anyways due to mileage concerns and I was happy to let them have the car back since the purchase couldn't be complete without the proper POA, and suddenly, their phone calls that were almost daily requesting information about the POA, now suddenly stopped. I left voicemails, no one called me back in a timely manner. When I did reach someone, they’d say they’d follow up, but never did. As a full-time dental hygiene student, I don't have the time to chase them daily and I just assumed they would get back to me eventually. However, I realized I never received a copy of my contract which I then requested and that's when I learned about a $50/day or $0.50/mile early termination fee. Then I understood why they were stalling... Dylan admitted, “It’ll cost you over $2,000 to cancel now. You might as well stay in the lease.” Which led me to believe that they were tracking the days and fees that I was accumulating and they were very intentionally letting this process carry on so that hopefully the fees would reach such an amount that maybe I wouldn't be able to afford to get out of the lease. I decided to stop calling and instead go to the dealership in person, and magically things got resolved immediately. They quickly assessed the vehicle and took the keys and that was that, but at this point I was charged almost $2,500. I asked if it was negotiable, they refused, even though the contract says the fee is negotiable. And given that the majority of those fees were accumulated due to them very intentionally procrastinating this process, I feel that these fees should have been flexible and negotiated. John was the one who was controlling this decision. Their inconsistency and refusal to assist me in a timely manner felt intentional and I believe I was overcharged purposefully as well as unfairly treated and lied to. The fact that I didn't even have a copy of my own contract, and the purchase was not finalized because of the POA should have waived some of my responsibility in this as well since I did not have access to get the proper POA to complete the purchase. John then had the audacity to tell me that the almost $2,500 fee could be waved if I were to instead purchase the car... Yeah, no thank you, I never plan to do business with you snake pit of a dealership ever again. But here's a negative review for you to cry over since you guys like to present yourselves as a great and helpful dealership as clearly your appearance is all that matters to you and not actually taking care of your customers. What ended up being an almost $2.500 charge could have easily been a couple hundred dollar charge and they 100% know that. This was purposeful and intentional. More

Report | Print

Unfortunately experience started great and turned into a scamming experience . Zero care after used car purchase. I get upsells but one that customer service has no clue about? Sales person did not assist scamming experience . Zero care after used car purchase. I get upsells but one that customer service has no clue about? Sales person did not assist with correction More

by DEBDETT Verified Customer Verified Customer

Report | Print

Staff were outstanding and professional. They helped me purchase the vehicle I wanted and did so as efficiently and cost effective as possible. They helped me purchase the vehicle I wanted and did so as efficiently and cost effective as possible. More

by TH Verified Customer Verified Customer

Report | Print

great dealership, found exactly what I was asking for and worked with me on the price worked with me on the price More

by QLACHAT Verified Customer Verified Customer

Report | Print

All amazing! I would recommend Corwin Honda to friends, and Family. They were very considerate and helpful. I would recommend Corwin Honda to friends, and Family. They were very considerate and helpful. More

by MONTOYA1970 Verified Customer Verified Customer

Report | Print

I would be very cautious purchasing a car from this dealership. Their financial department is scandalous. Read the rest of the reviews about it below mine. I wish I would've. Dylan Phillips is a snake dealership. Their financial department is scandalous. Read the rest of the reviews about it below mine. I wish I would've. Dylan Phillips is a snake and will add on a warranty without your permission and blame it on interest rates. We are now fighting with them to refund the warranty that we were not made aware of and to get the credit union to redo our loan. We were told our monthly rate would be about $120 less than what it was and we asked about it Dylan said it was due to the interest rate and did not mention the over $9k in warranties that he added without our permission. It was not until I received loan paperwork in the mail from our credit union that I realized the loan amount was wrong. Prior to meeting with the finance department our experience was five stars. Connor was our sales guy and was incredibly kind, professional and knowledgeable. We had come in for two cars listed on their website that had unfortunately sold by the time we got there. He found us a car I liked even better and gave us a great deal. He has also been in touch to make sure everything with our car is going well. I would also add, that I have reached out to their sales manager requesting a call to let him know of our experience and have not heard back. More

Report | Print

Some of the cars were a little rough and maybe shouldn't be on your lot. The sales person and sales managers were great. be on your lot. The sales person and sales managers were great. More

by CHRASON1916 Verified Customer Verified Customer

Report | Print

Lots of confusion and miscommunication during the entire process. Still unsure if all paperwork was completed. process. Still unsure if all paperwork was completed. More

by AMIEBOUZIS Verified Customer Verified Customer

Report | Print

Great car great price great trade in price. Glad to see a good representation of a Honda dealer so close to my home. Glad to see a good representation of a Honda dealer so close to my home. More

by DANNOWAKOWSKI Verified Customer Verified Customer

Report | Print

Great customer service. Ethan was great to work with. Nice dealership to work with!! Nice people Ethan was great to work with. Nice dealership to work with!! Nice people More

by Ron Verified Customer Verified Customer

Report | Print