Dylan Yavorsky | Page 31

I do not like complaining / I have not written a negative review of a business before, but I have to be honest about the service I received here recently. I brought my truck in for a broken sunroof and bad v review of a business before, but I have to be honest about the service I received here recently. I brought my truck in for a broken sunroof and bad vibration at highway speeds. I dropped my truck off, and did not hear anything back for at least two weeks. I called in, apparently there were parts on order, but I had no idea what was going on, I never received an update. Cut to 4 weeks without my truck and having to constantly follow up because I was not receiving regular updates. Thankfully, the work was warrantied from the 5k ford service plan I purchased that had yet to pay off at all until this point. This made me ponder, was I put on the back burner so long because this work was not out of pocket? It's a good thing that I have a second car, they never offered me a loaner or even an ETA of when the work was going to be done. You think this would be the end, but WAIT, there's more! The day I was scheduled to pick my truck up, apparently there was a small crack in the windshield that I had never heard of before. They put the truck through the wash, and whilst left in the sun, it spidered into a much larger windshield crack. Instead of just doing the right thing of replacing the windshield, they blamed it on chance, and gave me dealer price to replace the windshield... GEE THANKS! So, in short, I received my truck back after going on 5 weeks, with a new paid for by me windshield for 500 dollars, and a 'fixed' suspension, with the remaining vibration being due to the tires, so they suggested I should go get them balanced. You think they'd want to maybe help with that, seeing as they are a Ford servicer. Nope. Cool, awesome, thanks again. The vibration at highway speeds is worse than when I brought it in. Icing on the cake, they gave me my truck back with less than a quarter tank of gas, you think the least they could have done after all of this is fill my tank up, but I guess not. I will not being bringing any of my vehicles back here again, I will not be buying my next vehicle at this dealership, and I will for sure point anyone I know elsewhere as well. More

by ddamiano Verified Customer Verified Customer

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Great job we appreciate all the service and hope to continue with your dealership. Thanks continue with your dealership. Thanks More

by Dbarkey Verified Customer Verified Customer

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All of the staff are very friendly! I love working with Courtney for scheduling, Dylan and the service valet (Megan, I believe). Great people who do their jobs well. My car has been wor I love working with Courtney for scheduling, Dylan and the service valet (Megan, I believe). Great people who do their jobs well. My car has been worked on multiple times at Ganley on Brookpark. The techs do good work too. I will go out of my way to stay with them More

by Grateful Verified Customer Verified Customer

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Salesman was really nice. No high pressure tactics. Overall it was a good car buying experience. No high pressure tactics. Overall it was a good car buying experience. More

by Bjvarmuzek Verified Customer Verified Customer

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Great service highly recommended. Very fast and efficient too. Excellent work Ken Ganley Ford Does Very fast and efficient too. Excellent work Ken Ganley Ford Does More

by JACOBLINGRUEN Verified Customer Verified Customer

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The service we get at he dealership is what brings us back. Our sales man BUBBA is always available for answer to questions and is willing to help. Service is very good when we bring the car in for ser back. Our sales man BUBBA is always available for answer to questions and is willing to help. Service is very good when we bring the car in for service. More

by 1040JSHILEY Verified Customer Verified Customer

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The service and work is very good and we remain repeat customers including our most recent lease of an Escape customers including our most recent lease of an Escape More

by 1040JSHILEY Verified Customer Verified Customer

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The works was done is a timely and orderly fashion. Dylan was really on top of his game.. thanks again Dylan was really on top of his game.. thanks again More

by Gathman81 Verified Customer Verified Customer

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Excellent work, the staff was extremely professional and courteous. Very quick and efficient. Definitely come back courteous. Very quick and efficient. Definitely come back More

by DPLACKO27 Verified Customer Verified Customer

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I travel from Columbia Station because of how good the service is at Ken Ganley service is at Ken Ganley More

by BPATTON54077 Verified Customer Verified Customer

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