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Tracy Sapienza

Overview Reviews (317) Inventory (205)

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Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7

317 Reviews

Overview Reviews (317) Inventory (205)

4.7

317 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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317 Reviews of Tracy Sapienza

July 22, 2026

Dealership Rating

Employee Rating

Sales man was excellent! ! So was financing! Smooth process and painless! Got what I wanted for the price I wanted ! ! So was financing! Smooth process and painless! Got what I wanted for the price I wanted ! More

by larryw12301979

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi

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Jul 22, 2026 -

Ken Ganley Ford Parma responded

We’re thrilled Bolaji provided excellent assistance and Tracy made financing smooth and painless. We’re glad you drove away in the Ford Ranger you wanted at the price you wanted. Enjoy your new Ranger!

July 18, 2026

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Employee Rating

Pam did a fantastic job with the purchase of my new Bronco. This will be my third lease with Ganley Ford. Highly recommend. Bronco. This will be my third lease with Ganley Ford. Highly recommend. More

by Brettabrockman

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman

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Jul 18, 2026 -

Ken Ganley Ford Parma responded

It’s wonderful to know Pam made your Ford Bronco lease experience stand out. Thank you for choosing us for your third lease and for recommending our team. We look forward to helping you again.

July 09, 2026

Dealership Rating

Employee Rating

Very easy ,polite service From Tracy to Tom the General manger was one of the most easiest experiences. manger was one of the most easiest experiences. More

by JDSCHN85

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza

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Jul 09, 2026 -

Ken Ganley Ford Parma responded

Delighted to receive your five-star review. Tracy and our team are pleased the lease process for your new Ford Bronco Sport was smooth and polite. We look forward to seeing you again soon.

June 24, 2026

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Employee Rating

Inviting, friendly, professional and courteous staff. We were greeted immediately on arrival. Even though we were early for our appointment with our salesperson we were accommodated. We were greeted immediately on arrival. Even though we were early for our appointment with our salesperson we were accommodated. More

by rmpinto.54

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman

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Jun 24, 2026 -

Ken Ganley Ford Parma responded

Thank you for highlighting our inviting, friendly staff and immediate greeting. Accommodating your early arrival is something we’re happy to do. Congratulations on your new Ford F-150 and we look forward to your next visit.

June 18, 2026

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Employee Rating

Treated well, prices were fair, the entire process went very smooth. Highly recommended. 5 stars. very smooth. Highly recommended. 5 stars. More

by Mike.garven27

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, Matt Palffy

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Jun 18, 2026 -

Ken Ganley Ford Parma responded

Thank you for taking the time to leave a review. We’re pleased the buying process was seamless and you felt well cared for with fair pricing. Enjoy your new Ford Expedition and let us know if there’s anything we can assist you with down the road.

June 13, 2026

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Employee Rating

They acted very fast and were able to have my car ready and payed for within 5 days. and payed for within 5 days. More

by caseyadams930

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Amber Dickens

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Jun 14, 2026 -

Ken Ganley Ford Parma responded

We’re glad we could prepare your new Ford Bronco in just five days. Thank you for the five-star rating.

June 09, 2026

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Employee Rating

I've gotten all my cars from Ken Ganley Ford for over a decade. They are consistently friendly, cooperative, and always get me in and out. I worked with Pam Koglman - she is a gem! Tracy in finance is so k decade. They are consistently friendly, cooperative, and always get me in and out. I worked with Pam Koglman - she is a gem! Tracy in finance is so kind. I will forever go to Ken Ganley Ford! More

by saratwilliamsiv

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

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Jun 09, 2026 -

Ken Ganley Ford Parma responded

Thank you for trusting us with your Ford Bronco and for your loyalty over the past decade. It’s wonderful to hear Pam and Tracy made the experience friendly, cooperative, and efficient. We look forward to helping you again.

May 28, 2026

Dealership Rating

Employee Rating

George was very helpful and easy going. He made us feel very comfortable during our car buying process, and Traci also did a great job helping us with the process! He made us feel very comfortable during our car buying process, and Traci also did a great job helping us with the process! More

by jmsodys

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: George Bode

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May 28, 2026 -

Ken Ganley Ford Parma responded

It’s wonderful to hear George and Tracy made you feel so comfortable during your purchase of the used Ford Escape. Congratulations on your Escape and thank you for choosing Ford.

May 30, 2026 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

May 16, 2026

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Employee Rating

Very knowledgeable a very professional - easy to work with and in and out pretty quick with and in and out pretty quick More

by LIKOHN

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Ruper

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May 16, 2026 -

Ken Ganley Ford Parma responded

It’s great to hear our team made the process smooth and delivered professional, knowledgeable service. Congratulations on your new Ford Escape. We look forward to helping you again whenever you need us.

May 13, 2026

Dealership Rating

Employee Rating

George Bode walked us through all the features of our new Explorer. George is very knowledgeable about the technology loaded in these new cars. He was able to provide us a model with the options we were look Explorer. George is very knowledgeable about the technology loaded in these new cars. He was able to provide us a model with the options we were looking for and the color we wanted. More

by Stumpjumperguitar

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: George Bode

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May 13, 2026 -

Ken Ganley Ford Parma responded

We’re delighted George guided you through the technology and helped you find the precise Ford Explorer model and color you wanted. Enjoy your new Explorer and let Tracy or our team know if there’s anything else we can do.

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