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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
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Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.8
128 Reviews
4.8

128 Reviews

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128 Reviews of Tracy Sapienza

May 08, 2024

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Employee Rating

Liked it better when it was independent, as Gillingham. Sales people are good, F&I folks treat us like an assembly line. More

by Kumite Master
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Nick Feruito, Kenneth Miller, Chris 'Bubba" Andrade, Rich Vargo, Ken Stafford

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April 29, 2024

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I had a great experience buying my new Ford 150 from Pam at Ganley Ford! More

by fjgetz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Morgan Gallagher, John Ruper

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Apr 30, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pam and our team, and we look forward to working with you again.

April 27, 2024

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Employee Rating

Bolaji and team made the trade-in and buying experience so much more enjoyable and quick. We were in and out of the dealership in less than two hours, it was wonderful More

by adriahowe71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, John Ruper, Jeromy Acord

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Apr 29, 2024

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2024

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Employee Rating

Everything was a very pleasant experience, communication, process, and friendly. Very happy with all aspects. More

by Dhoert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

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Apr 26, 2024

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 23, 2024

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Employee Rating

Very helpful, from ordering the vehicle I wanted, to getting it ready for pick up. Trav has gone above and beyond to help me through the process More

by carlcoyne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Trav, Ken Stafford

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Apr 23, 2024

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Carl, for choosing Ken Ganley Ford Parma!

Apr 24, 2024

Ken Ganley Ford Parma responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2024

Dealership Rating
Employee Rating

Excellent buying experience made better by our sales rep, Bolaji. Bolaji was very attentive, informative and patient with us. More

by Kghowe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Jeromy Acord

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Apr 23, 2024

Ken Ganley Ford Parma responded

Congratulations on your new purchase! Thank you for the five-star rating. It's fantastic to hear that Bolaji provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Parma!

April 22, 2024

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Employee Rating

I have been buying vehicles from Ganley Ford for the last 25 years. Always excellent customer service. Everyone is always very professional and polite. They always try their best to accommodate any reques More

by JMSTRAUSS25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy, George Hadgigeorgiou, Kenneth Miller

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Apr 22, 2024

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

April 22, 2024

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Employee Rating

Wonderful service! Jeremy made the whole process easy and accessible! Thank you !!already referred a friend ! More

by Tracykelly1962
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeromy Acord

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Apr 23, 2024

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Jeremy was able to help and we hope to see you again!

Apr 24, 2024

Ken Ganley Ford Parma responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 21, 2024

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Employee Rating

Everything went well financing the new vehicle. Tracy and Dan help us out financing the new vehicle. They were nice. I would recommend my friends to ford dealership More

by syedaejaz428
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman

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Apr 22, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Thanks for the recommendation, and have an amazing day!

April 17, 2024

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Employee Rating

Sales (Mark) was friendly and knowledgeable about the car I purchased. Everyone was professional. Smooth transaction. More

by dcc112654
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

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Apr 18, 2024

Ken Ganley Ford Parma responded

At Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Mark, and it was a pleasure having you at the dealership. We appreciate your review!

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