Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
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Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
153 Reviews
4.7

153 Reviews

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153 Reviews of Tracy Sapienza

July 24, 2024

Dealership Rating
Employee Rating

Bubba made it very easy to do business with Ken Ganley Ford. He was very knowledgeable and his customer service was fantastic More

by JD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris 'Bubba" Andrade

Jul 24, 2024

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Parma!

July 09, 2024

Dealership Rating
Employee Rating

The whole experience was great. Everyone was super nice and willing to help. CJ did a great job making sure I understood all the car features and helped me set up Ford pass on my ph More

by elvismemphis27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dan Overman

Jul 09, 2024

Ken Ganley Ford Parma responded

Elvis, Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. C.J., Tracy, and our team appreciate your business and hope to see you again soon!

July 07, 2024

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Mike was a pleasure to work with! !! Very timely, polite and knowledgeable! I would highly recommend him! Paperwork was a breeze and he explained everything to me. He set the car up f More

by Heatherlcappy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy, Mike LaScola

Jul 08, 2024

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Jul 09, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

July 05, 2024

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Finance department took longer then normal . Sales staff was exceptional as always ! Eric did a great job . More

by Tlcuevas75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Asvestas

Jul 06, 2024

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 01, 2024

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Great dealership and fantastic sales men and sales women, assisting you. Best people in the world. More

by lavonknowles245
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 01, 2024

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

June 24, 2024

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Employee Rating

Great welcome upon entering, staff was waiting and no wait time and getting our car washed before test drive. A+ More

by Ricky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2024

Ken Ganley Ford Parma responded

Ricky, Thank you so much for choosing Ken Ganley Ford Parma! Please let us know if we can be of any more assistance.

June 20, 2024

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Employee Rating

Been with Bob Gillingham for years and hope to have positive experiences with Ken Ganley. More

by Joe w.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga , Medakyn Vega- Bubba Andrade

Jun 21, 2024

Ken Ganley Ford Parma responded

Hello Joe, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 17, 2024

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My experience was great. We had CJ as our sales rep. She did a great job of showing me and my wife around and finding exactly what I was looking for. I would definitely recom More

by Crichardson14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Jun 18, 2024

Ken Ganley Ford Parma responded

At Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad you enjoyed your experience with C.J., and it was a pleasure having you at the dealership. We appreciate your review!

June 15, 2024

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Employee Rating

Our salesman, Eric, is very friendly and helpful. He knows what we want and is always willing to check around to find exactly what we wanted. We have been working with Eric for many years and am ve More

by episkur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Asvestas

Jun 16, 2024

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We look forward to your next visit! Take care!

June 14, 2024

Dealership Rating
Employee Rating

I had a great experience at Ken Ganley Ford in Parma! Jeromy and Tracy were both very helpful, friendly, fair, honest, and knowledgeable. And I love my new to me (pre-owned) car! More

by Meyer1818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeromy Acord

Jun 15, 2024

Ken Ganley Ford Parma responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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