Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
331 Reviews
4.7

331 Reviews

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331 Reviews of Tracy Sapienza

October 19, 2026

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Employee Rating

Great friendly and very fast service would recommend this place anytime. Car runs great now thank you. More

by Jennie Lane
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2026

Ken Ganley Ford Parma responded

Hearing that you found our service on your Fiesta friendly and fast enough to recommend means a lot to our service team. We’re glad your Fiesta is running great again and appreciate you trusting us with its care.

October 17, 2026

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They were kind and thorough. They were patient, kind, and took the time to go over all of our options to make sure we found the right fit for me. I really appreciated that they n More

by rosemchels
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

Oct 17, 2026

Ken Ganley Ford Parma responded

We’re glad the lease process for your new Ford Explorer felt unhurried and transparent. Hearing that our team’s patience and clear explanations helped you feel confident with every detail means a lot to us. Thank you for choosing our dealership, and we look forward to serving you again.

October 11, 2026

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Referred by Angela D’Amicone Ken Ganley Medina. Smooth transaction. AJ was an attentive salesman. Dealership was willing to work with us. More

by Medinamolly29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, AJ Vicente , Angela D’Amicone

Oct 11, 2026

Ken Ganley Ford Parma responded

Hearing that Aj provided attentive support and the transaction met your expectations means a lot to our team. We’re glad the purchase of your used Ford Maverick went smoothly and that our dealership could work with you.

September 21, 2026

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Ken Ganley Ford treated us very well at the time of sales. My hope is that their service is just as good and that they can live up to the Bob Gillingham Ford name and way they did business. More

by SEFL1901
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Recommend Dealer
Yes

Other Employees Tagged: John Ruper , Bob Scheatzle

Sep 21, 2026

Ken Ganley Ford Parma responded

Your new Ford F-150 is in great hands. Knowing you felt well treated at the time of purchase means a lot to our team. Our service department operates with the same dedication that guided your purchase.

September 17, 2026

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Pam was very responsive and easy to work wirh, the whole process was very easy More

by gary.marano
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Sep 17, 2026

Ken Ganley Ford Parma responded

We’re glad Pam was so responsive and that buying your new Bronco Sport felt effortless. Your five-star rating means a lot to our team.

September 05, 2026

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I had a great experience buying a car, I’m in love with my new car ! More

by Nessafaith122603@gmail.com
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Sep 05, 2026

Ken Ganley Ford Parma responded

Knowing that you’re so pleased with your used Jeep Compass is incredibly rewarding. Your glowing feedback and five-star rating mean a lot to our team.

September 05, 2026

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The dealership was friendly and helped me with everything I needed and provided information when I asked would definitely recommend More

by randellrice01
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Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Sep 05, 2026

Ken Ganley Ford Parma responded

We’re glad the purchase of your Jeep Compass felt effortless and our team could guide you through every step. Knowing you found our staff friendly and informative and would recommend our showroom means a lot to us.

September 01, 2026

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Pam is the best representative of Ganley Ford. She has been my go to person over for 14 years. She listens to her customers and does her best to accommodate their requests. Thanks for my new 2026 More

by Thewife19
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Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Sep 01, 2026

Ken Ganley Ford Parma responded

After 14 years of working with Pam, your loyalty means a great deal to our team. We’re pleased Pam could listen and accommodate your requests as you took delivery of your new Ford Bronco Sport. Hearing your praise for her dedication and your five-star rating is incredibly rewarding for us.

August 26, 2026

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Kristy Tomcho sold me my vehicle today. Going from a 2024 Bronco Sport into a 2026 Explorer. She made the day very manageable. Very personable and what felt like a fair deal today. thank yo More

by fishbones1201
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy, Kristy Tomcho

Aug 26, 2026

Ken Ganley Ford Parma responded

Your mention of a manageable day and a fair deal highlights our focus on clear communication and friendly service. Knowing Kristy helped you smoothly transition from your Bronco Sport into your new Explorer Sport Trac is very rewarding. Thank you for choosing our store.

August 18, 2026

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I purchased my brand new 2026 Ford Explorer and Pam was wonderful in providing very knowledgeable and helpful information to make my decision extremely easy. I will most definitely recommend Pam to all More

by Emma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman

Aug 18, 2026

Ken Ganley Ford Parma responded

Our team enjoyed guiding you through the purchase of your new Ford Explorer. Knowing Pam’s expert guidance made your decision easy and that you’ll recommend her means a great deal to us.

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