Dylan Yavorsky | Page 6

Very relaxed and pleasant The staff very knowledgeable,friendly made feel at ease. Answered every question I had without any hesitation. knowledgeable,friendly made feel at ease. Answered every question I had without any hesitation. More

by Tomconetsco Verified Customer Verified Customer

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They were very concerned for my issues and did what they could to help me resolve them could to help me resolve them More

by Eric Verified Customer Verified Customer

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Dylan was awesome. I thought I would have to have my vehicle towed but he offered mobile repair. The mechanic who came to fix it was awesome too! I thought I would have to have my vehicle towed but he offered mobile repair. The mechanic who came to fix it was awesome too! More

by jlkonczos Verified Customer Verified Customer

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Another great experience with Ganley Ford Parma. Dillon was super helpful, explained everything to me. I came in for an oil change and to have a recall done on my Century Chimney vehicle, all went Dillon was super helpful, explained everything to me. I came in for an oil change and to have a recall done on my Century Chimney vehicle, all went well, and Dillon explained to me that the recall will be available in May for my year of Bronco. I like coming to a Ford dealer for my vehicle oil changes so they can fix things a regular oil change place cannot. And they charged me slightly less than the oil change place up the street! Super nice people here, and the waiting room is clean and comfortable too. I can bring my laptop and get some work done while I wait. More

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Great experience! The whole process was easy and the staff were great. The salesman (George Bode) was excellent! The whole process was easy and the staff were great. The salesman (George Bode) was excellent! More

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Excellent work Timely and good communication Say a little more just nine more words ok more just nine more words ok More

by BERNARDNYPAVER Verified Customer Verified Customer

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Excellent service. Kept me in the loop on every detail. Was very responsive with daily updates Kept me in the loop on every detail. Was very responsive with daily updates More

by DAVIDTWARNER Verified Customer Verified Customer

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I am deeply disappointed in my experience with this dealership since purchasing my vehicle less than two months ago. In that short time, I have had to bring my car in for the same unresolved issue thre dealership since purchasing my vehicle less than two months ago. In that short time, I have had to bring my car in for the same unresolved issue three separate times — a level of inconvenience that is simply unacceptable. The first time I picked up my car after service, the issue returned within a quarter mile. The second visit lasted over a week, after which I was told leaves had been removed and the problem was fixed. It was not. On top of that, I discovered my radio no longer worked — something that was not an issue when I dropped the car off. I turned around immediately to report both problems. On the third visit, I was told there was nothing wrong with my radio. When I asked about the recurring main issue, I was told I must be parking somewhere with a lot of leaves. I park in covered parking at both home and work, and it is spring in Cleveland — there are no leaves on the ground. The communication was filtered through a buffer, which made it clear the service department was not taking my concerns seriously. When my car was returned to me, an ABS warning light had appeared — and I was told bringing it back would cost me $189 for a diagnostic. I declined. Less than a mile from my home, with the delivery driver still present, the original issue occurred again. To make matters worse, the glove compartment — where I was told the repair had been made — fell completely off and onto the floor. I ultimately took my vehicle to another shop. They diagnosed and fixed the issue the same day. It was none of the causes this dealership cited over the course of three visits and several weeks. I hope leadership takes this feedback seriously. Customers deserve honest communication, thorough repairs, and basic accountability. More

by tmcbeth1 Verified Customer Verified Customer

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Didn't even tell me about recalls. The car was having an issues and it took forever to get it fixed and I had to get your customer relations in hand to actually give me a loaner car so The car was having an issues and it took forever to get it fixed and I had to get your customer relations in hand to actually give me a loaner car so you guys would actually fix it since you guys were too scared to give me an actual car that would run. I would never ever ever refer your dealership. The only reason I give a 5 star is to make sure Jody in customer relations and Jeremy the manager in service gets recognition. They are the only two who deserve it and go above and beyond More

by Help2 Verified Customer Verified Customer

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Car dropped off by tow, never got any return calls when checking on status. Called twice, no return call at all to know if the car was looked at, what was found to be wrong, authorize repairs....NOTHING!!! checking on status. Called twice, no return call at all to know if the car was looked at, what was found to be wrong, authorize repairs....NOTHING!!! Very poor service, told everyone. Hope to never have to return. More

by Krysgord73 Verified Customer Verified Customer

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