E'mari Davis

I have been a Mercedes-Benz customer for years, but my recent service experience has been quite frustrating. My 2019 CLA 250 experienced a no-start issue involving the battery system. After more than o recent service experience has been quite frustrating. My 2019 CLA 250 experienced a no-start issue involving the battery system. After more than one service visit and a battery replacement, I was informed that the battery ground cable also needed to be replaced and that the part had to be ordered from Germany. I have now been waiting for nearly two months. As of August 21, the part is still on backorder, with no estimated arrival date. This means that the repair has still not been fully completed. I do appreciate Service Manager Orlando Casale for responding to my concerns regarding the earlier service experience. He also offered me a complimentary full vehicle detail, although I have not yet used this service. When I contacted the dealership again recently, the service department also checked the latest status of the part for me. However, as a Mercedes-Benz owner, it is disappointing to wait this long for an important electrical system component with no estimated delivery date. I hope Mercedes-Benz can improve its parts availability and communication, and I sincerely hope this issue can be fully resolved soon. I will update this review once the battery ground cable has been replaced and the repair is fully completed. More

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I’m traveling cross country and the dreaded DEF light comes on .. I am so blessed to have called Gia who got me an appointment the next day . E’Mari Davis sat me down and explained they only had one tech comes on .. I am so blessed to have called Gia who got me an appointment the next day . E’Mari Davis sat me down and explained they only had one technician and I might have to wait .I went out exploring and called later in the day . It was finished and under warranty!!!I could have kissed him over the phone ! THANK YOU Everyone I met at this location was professional and friendly. Please keep up the good work. More

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E’mari was great. It’s the people working at the dealership that make me want to get another Mercedes It’s the people working at the dealership that make me want to get another Mercedes More

by ESCOSTA1123 Verified Customer Verified Customer

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Pleasant efficient, a pleasure to deal with Also, very good at keeping you in the loop of how your car is doing very good at keeping you in the loop of how your car is doing More

by STEVESANTAGATA Verified Customer Verified Customer

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Emari gave us good service and updated information. It is very useful and informative. Good Job. It is very useful and informative. Good Job. More

by LEEJ0 Verified Customer Verified Customer

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I appreciate that the dealership ultimately waived the second diagnostic fee, and I’m glad to have my vehicle back. However, the overall experience was stressful due to the long communication delays an second diagnostic fee, and I’m glad to have my vehicle back. However, the overall experience was stressful due to the long communication delays and the similarity between the current issue and the previous visit only a couple of months earlier. I do appreciate the staff’s professionalism during pickup, and I hope communication and follow-up can be improved in the future More

by MADELEINE KING Verified Customer Verified Customer

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