Earl Jones | Page 2

Bad experience I am not going to that dealer anymore. The first time I went there to buy a car, everybody was wonderful but when I had a problem in my car after 2 m I am not going to that dealer anymore. The first time I went there to buy a car, everybody was wonderful but when I had a problem in my car after 2 months of purchase, especially when the check engine lights up for my Chevy suburban 2014. Can u believe that?!! I went back to them because they should a solution for me, Bill (sales manager) and Earl( sales person) were rude and try to be sneaky without any help. Bad service never I had before. More

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KOONS TYSONS GMC EXPERIENCE Earl Jones was professional and very friendly to deal with. The whole process was a breeze from start to finish. I was very impressed with the subst Earl Jones was professional and very friendly to deal with. The whole process was a breeze from start to finish. I was very impressed with the substantial inventory and have never seen that many vehicles on one lot. The certified pre-owned GMC Sierra I purchased on line was everything he said it was and more. Everyone was friendly and I'd go there again, too bad they are so far from my home in NJ. More

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Painless Encounter Had researched various dealers online and settled for Koons. Took a trip to review the inventory but not to buy. While walking about the lot was appr Had researched various dealers online and settled for Koons. Took a trip to review the inventory but not to buy. While walking about the lot was approached by Mr Earl Jones. After introductions he proceeded to narrow down my vehicular needs. He generally explained the features of a very close choice and the wife and I took a test drive. He closed the deal. No hassle and not a lot of time spent. The rest of the process was relatively painless. I would recommend Mr Jones and Koons. More

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Easy, no hassle process with Earl Jones Purchased a new vehicle with a trade in. Process was easy, Earl was great. He was very responsive via email and phone during the entire process. He Purchased a new vehicle with a trade in. Process was easy, Earl was great. He was very responsive via email and phone during the entire process. He was very knowledgeable and I would highly recommend him to anyone! More

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Smooth, easy process & courteous staff..oh yea, GREAT PRICE! Started my search with Koons.com online. Picked a vehicle. Filled out online requests, finance info and my trade info. That way Koons knew my info Started my search with Koons.com online. Picked a vehicle. Filled out online requests, finance info and my trade info. That way Koons knew my info and interests. Within minutes had an email from Earl followed b a phone call. Extremely polite and easy to talk with. Everything was good on both ends, made an appt with Earl for the next afternoon, arrived at the dealership, Earl was there and greeted me professionally, had the truck I had selected online all shined up ready for a drive, then we did a few documents together, proceeded to get OnStar & Bluetooth setup, then off to Finance where Wayne took over(solid guy), then back to Earl to finalize. Koons does it right! Thank you to Earl and the rest of the Koons staff I interacted with! More

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This review is specific to my salesperson - Earl Jones Earl Jones was my salesperson and he went the extra mile to get me the best deal he could based on the parameters I provided to him. He was extremely Earl Jones was my salesperson and he went the extra mile to get me the best deal he could based on the parameters I provided to him. He was extremely courteous and followed up thoroughly on every detail throughout the entire sales process. He was the reason I bought my new vehicle from Koons Tysons Chevy Buick GMC. If you are in the market for a new vehicle, I highly recommend you reach out specifically to Earl Jones at this dealership as he is hardworking, honest, and pleasant to deal with. More

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Great Car Buying Experience My husband and I had an awesome car buying experience when we purchased my new GMC Acadia. The customer service we received from our sales consultant My husband and I had an awesome car buying experience when we purchased my new GMC Acadia. The customer service we received from our sales consultant Earl Jones was so exceptional that when my husband decided to purchase a new car, Earl at Koons of Tysons was our only choice. We called Earl with a long list of specifications on the vehicle we were interested in. He called us right back to let us know he found the perfect match, everything we asked for was there down to the color and the trim. Earl even had the car parked at the front door when we arrived. He walked us through the whole sales process, answered all our questions, and ensured we got all the discounts we qualified for. His General Sales Manager John Gribbins worked with us to come up with a fair price for our trade-in vehicle. He also worked with us on the pricing of the new vehicle. Their only goal was to make sure we were completely satisfied with our purchase. Anything they could do to make the process easy and enjoyable they did. There’s no better team to work with. Earl and John took care of everything, all we had to do was go to the finance office and sign the paperwork. Even our finance officer Al Rodriguez was awesome he had everything ready. He went over the contracts and got us out quickly. If you’re looking to purchase a vehicle and want exceptional customer service go to Koons of Tysons. Ask for Earl Jones and you’re guaranteed to have a great car buying experience. More

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Exceptional Customer Service My husband and I had the best experience we have ever had at a car dealership. Our Sales Consultant Earl Jones was awesome; he was so helpful and pat My husband and I had the best experience we have ever had at a car dealership. Our Sales Consultant Earl Jones was awesome; he was so helpful and patient. He answered all our questions and took the time to show me all the features that came with our new vehicle. He even helped me set up most of them. He is truly a genuine and caring person, his only concern was making sure we had a great car buying experience and received the vehicle of our choice with minimal effort on our part. Everyone we had contact with at Koons of Tysons from the Sales Manager Jay Jarvis, the Finance Manager Kelli Dyer, to the parts department all treated us the same. They went out of their way to ensure we were happy with our purchase. Anyone looking to purchase a new or used vehicle with no hassle Koons of Tysons Corner is the place to go. Ask for Earl Jones and you will always get the VIP treatment. More

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Monday August 23 starts as a lovely sunny day. My wife and I are promptly picked up at 10:00 Am by our salesman Earl Jones and are driven to the dealership to pick up our 2010 Chevrolet Equinox that was o and I are promptly picked up at 10:00 Am by our salesman Earl Jones and are driven to the dealership to pick up our 2010 Chevrolet Equinox that was ordered in May. The SUV is sitting out by the dealership all clean and shiny. We are taken inside and told to take a seat as Earl has to finish with another customer. After several minutes he comes over and tells us that the paper work is being prepared by Mr. Marine, the sales manager. We are offered drinks by Mr. Jones which we accept. As we sit there we observe Mr. Marine on his computer, his telephone, and his walking to and fro while he is working on our paper work. After about a half hour he comes over and introduces himself and says there are some delays but he is working on it. Later Mr. Jones comes over and asks us how we are paying for the vehicle. In May we had told him that we were leasing the vehicle. It was in his notes as he had given us several figures depending on how much we had put down. He then tells Mr. Marine who appears to be surprised that we are leasing. This appears to cause more delays. He later tells us that he had no idea we were leasing and had to do paperwork all over again. We wondered why we had spent all the time in May discussing the price and financing of the vehicle. It is now approaching noon and my wife has a medication to take that is time sensitive, we had no idea picking up a vehicle would take over two hours. So, we get a dealer plate and take the vehicle home to get the pill and return to the dealership. We "complete" signing the papers and go out to the vehicle to set up OnStar, this takes a while but goes well. It is now afternoon and we are hungry for lunch, in May we were offered lunch by the dealership, now that we had the vehicle, no such offer. We leave for lunch and return in about an hour to finish getting instructions on all the vehicle controls. Mr. Jones is not available so another salesman comes out and shows us all the controls and how to work them. It is now the middle of the afternoon. We go home and I decide to finally look at the lease contract in a non stressful environment. I noticed two major mistakes. First of all we thought we had the credit union price, as we had re done our prior authorization that morning at the dealership, it was not on the contract. Secondly, to close the deal Mr. Marine had offered us the Smart Care program as a goodwill gesture to close the deal as the money factor from Ally had been raised since we received our original quote in May and we were not happy. No one had explained the money factor was not fixed until the car would be delivered, another example of lack of communication from the dealership. Well, on looking at the contract, the "goodwill gesture" was added as a charge, not really good will. I then called Mr. Marine, who quickly recanted on the listed price, "it was a transposition of numbers" sure it was? The numbers are totally different.As for the Smart Care, he tells me it was not offered fro free it was just to lock in the price of oil changes for 36 months.Again, sure? I told him to make a new contract with the new price and to remove the Smart Care and we returned again for the fourth time that day to Koons. When I entered the dealership, Mr. Marine wants to shake hands as a friend. I told him I do not shake hands with liars and just want the deal and we go back to the finance office and sign the new contract. On the way out a repentant Mr. Marine stops us and tells us that we can have the Smart Care for nothing, we had just misunderstood his verbiage, I know, there is no such word, guess it means "when I lie and get caught, I will correct the problem." Since we had spent the entire aggravating day at the dealership we accepted his offer, returned to the finance office and received the Smart Care program. If a dealership as large as Koons can do this to a customer, it is positively frightening how many people must be being taken advantage of. I did notice that GM had closed Bill Heard Chevrolet in Florida for such practices. I really wonder if our case is isolated as there was no communication between Mr. Jones and Mr. Marine, which stressed Mr. Marine or should such a busy dealership be able to handle a situation such as our with out such treatment to the customers. More

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When I came into Koons sales dept. it wasn't under the best circumstances. I had just learned my truck was a loss and not worth what it would take to fix it. Mr Jones listened to my problem and was very best circumstances. I had just learned my truck was a loss and not worth what it would take to fix it. Mr Jones listened to my problem and was very understanding to my position. He was an intricate part in solving my problem and helped me through from beginning to end. I appreciate his professional manner and sincere effort. The only thing I realized in retrospect is that I ended up with a monthly payment a bit higher than I had hoped for because nothing was taken off the sales price. I suppose this was my fault as much as theirs. All in all it was a very good experience and I felt I had help with my problem. More

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