Earl Mosby | Page 24

They did a great job and took care of all issues. I was very happy! I was very happy! More

by Allistair Verified Customer Verified Customer

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They kept me up to date on what was going on with the auto repairs and the repairs were done in a timely manner. Everyone was very professional and helpful. auto repairs and the repairs were done in a timely manner. Everyone was very professional and helpful. More

by bbbowen89 Verified Customer Verified Customer

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Errol and his team are excellent. They always take great care of my vehicles. Thank you They always take great care of my vehicles. Thank you More

by E.H. Verified Customer Verified Customer

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AS I HAVE SAID SOOOOO MANY TIMES KOONS HAS THE PEOPLE AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! More

by BRUSH Verified Customer Verified Customer

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Absolutely horrible. Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced at Koons Ford. More

by FINNPATENT Verified Customer Verified Customer

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My most recent experience was poor. My car was there for over 2 months. Very little status updates. The work being performed basically fell through the cracks. After over 2 months t My car was there for over 2 months. Very little status updates. The work being performed basically fell through the cracks. After over 2 months the day the work was to be completed it wasn't. My advisor went on vacation. I enlisted Ford Motor Company to find out about financial aid and they were able to find that I had a warranty so a $10K job cost $150. The dealer would not have found that warranty for me. After picking up my car I thought I would still give Koones Ford another chance I found the cover to my motor in my trunk. Which makes me believe that no one double checked the work. Someone else put the engine cover on for me. There was one bolt missing. Needless to say I am not a happy customer. More

by roseann.whyte Verified Customer Verified Customer

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Drive excessive miles while my car was there only to have a chip update. They took it off of the dealership 3 times. a chip update. They took it off of the dealership 3 times. More

by BREW1973 Verified Customer Verified Customer

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I have an older . odel car. I love not being pressured to see other cars. I wish to keep my own for now Koons is ALWAYS thorough. ALWAYS friendly. I can ALWAYS coun odel car. I love not being pressured to see other cars. I wish to keep my own for now Koons is ALWAYS thorough. ALWAYS friendly. I can ALWAYS count on them. Koons of Annapolis: The dealership you can count on!!! See you all in the fall!! More

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Just ask Earl and Drew why I am unhappy, no excuse for sloppy paperwork and responces!!!! I don't know if I have new or used parts in my F 150!!!!! Warranty work is obviously and undesired service prefor sloppy paperwork and responces!!!! I don't know if I have new or used parts in my F 150!!!!! Warranty work is obviously and undesired service preformed. Thanks for the survey, William Sargent More

by DONDIS Verified Customer Verified Customer

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Mike Treas is outstanding and a pleasure to work with; the entire team takes very good care of my truck needs. the entire team takes very good care of my truck needs. More

by CLIPPITYDOODOG Verified Customer Verified Customer

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