Ebrahim Rahimi

Everyone I worked with at the dealership was very helpful and friendly especially Jose. Different employees were walking around a new employee and the were so kind and helpful showing him the ropes. Very im and friendly especially Jose. Different employees were walking around a new employee and the were so kind and helpful showing him the ropes. Very impressed. More

by wpoints5 Verified Customer Verified Customer

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My experience with Frontier Ford has gone far beyond simple frustration. At this point, the issues I’ve dealt with raise serious concerns about the dealership’s communication, ethics, and overall accoun simple frustration. At this point, the issues I’ve dealt with raise serious concerns about the dealership’s communication, ethics, and overall accountability. I purchased a Camaro from them and ended up going almost a full month without the vehicle due to ongoing problems. During that time, I was placed in multiple loaner vehicles that were not legally eligible to be loaned out, something I’m sure the DMV would take seriously. Despite all the promises made, the detail they guaranteed was never completed, and every attempt to get answers turned into a cycle of excuses and finger pointing. When I finally moved into a Ford Edge, I expected some effort to make things right after everything I had already gone through. Instead, I was given a $250 discount off their price even though the Edge has noticeable cosmetic damage. The car drives better, but that doesn’t excuse the lack of transparency or the fact that none of the previous commitments were honored. They didn’t offer tint, didn’t acknowledge the unresolved issues, and didn’t follow through on anything they originally promised. What makes this even more concerning is what I discovered when reviewing my paperwork: the dealership falsified information on my credit application. Combined with the illegal loaners, this is the kind of behavior that can put a dealership in extremely serious trouble. Communication from management has been just as disappointing. I repeatedly asked staff to have the covering manager, Matt Shone, contact me. I emailed him directly as well. He never responded. I later learned from the now terminated General Manager, Ebrahim, that Matt had actually seen my email and still chose not to reach out, passing it down to Ebrahim. That level of disregard from someone in a leadership position is unacceptable. Sales Manager Eric was also generally unpleasant to deal with. He repeatedly claimed to be “a man of his word,” yet every promise of improved communication or follow through turned into another excuse. Accountability was always missing. To make matters worse, the Camaro I returned is still being sold, and when I was in the dealership today, it appeared someone had just purchased it, likely without any knowledge of the issues I experienced. With all that said, I do want to acknowledge the few people who treated me with respect throughout this ordeal. Raymond in service, along with Carlos and Abdallah, were consistently friendly, professional, and helpful despite the situation. They were the only bright spots in an otherwise extremely disappointing experience. At this point, it’s clear that communication is lacking, accountability is nonexistent, and leadership seems more focused on blaming each other than fixing anything. Based on everything I’ve experienced, including issues that could have serious regulatory consequences, I cannot recommend Frontier Ford, and I fully intend to continue escalating this situation. Wish I never purchased anything here to begin with. More

by aaronespinosa198 Verified Customer Verified Customer

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Michael Marshall was able to fit me into the schedule and I was in and out in promised timeline. I was in and out in promised timeline. More

by BDENHAM1 Verified Customer Verified Customer

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Valet service is a great way to save time by not having to fight early morning traffic, Thank you for informing me about the service. I got my vehicle serviced without any problems. to fight early morning traffic, Thank you for informing me about the service. I got my vehicle serviced without any problems. More

by DJSPEHAR Verified Customer Verified Customer

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The service was due to a defect, already acknowledged by Ford itself, representative denied such defect, never communicated, fail to deliver next day (I call front desk to ask because he never did) and ende Ford itself, representative denied such defect, never communicated, fail to deliver next day (I call front desk to ask because he never did) and ended up holding my car for three whole days, thanks to which I had to rent a car a d spent 400 dollars I should never have to. More

by Emmanuel Espitia Verified Customer Verified Customer

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Great service Was done while I waited for works package i under hour and a half i under hour and a half More

by gaildn3 Verified Customer Verified Customer

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I received a text that my car was ready. yesterday. I went in and paid and picked it up but as soon as I drove away I realized the repair had not been completed. Brakes still not working and yesterday. I went in and paid and picked it up but as soon as I drove away I realized the repair had not been completed. Brakes still not working and drove it straight back. Hopefully this time to work is done and inspected before it is released to me. More

by DAWN.MARIE.MCLEOD Verified Customer Verified Customer

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Without a doubt, the most efficient, best deal, and friendliest buying experience we have ever had! friendliest buying experience we have ever had! More

by sherrired Verified Customer Verified Customer

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Michaelexplainedmost repairs needed and alsothose that were not needed immediately.I had NOT had such a complete repair and service done for years on the car. The cost was expensive, but hopefully I won' were not needed immediately.I had NOT had such a complete repair and service done for years on the car. The cost was expensive, but hopefully I won'thave any new repairs for years to come. The valet return of the car to my home was appreciated. More

by CYNS190 Verified Customer Verified Customer

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I was very disappointed in the service at Frontier Ford. I described the problems I was having and had found two well know issues for each of them. They completely ignored them and said that it was a sensor I described the problems I was having and had found two well know issues for each of them. They completely ignored them and said that it was a sensor problem and that the $1500 fix would take care of it. It didn't address either issue at all and we completely wasted $1500 and are still dealing with a vehicle that feels unsafe for my wife and son to drive in. More

by echrist44 Verified Customer Verified Customer

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