Ebrahim Rahimi

Extremely Dissatisfied with Pricing Transparency & Recommendations. Service Transparency: Poor. The service department recommended and performed automatic transmission, rear differential, and engine Recommendations. Service Transparency: Poor. The service department recommended and performed automatic transmission, rear differential, and engine coolant fluid exchanges at 29,054 miles—services that Ford’s factory manual does not mandate until 150,000 to 200,000 miles. They also added non-essential chemical treatments (Z-Tech fuel additive and ventilation fragrance).  Value & Pricing: Poor. These unneeded fluid exchanges inflated a routine 30,000-mile service to $1,691.09. When I questioned the advisor and management about these premature services, they refused to offer any price adjustment or partial credit. More

by JAY.WENG Verified Customer Verified Customer

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Great service but feedback was missing and communication was lacking in so many ways in my opinion. was lacking in so many ways in my opinion. More

by costapam67 Verified Customer Verified Customer

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Raymond and Jesus are the technicians I work with on most occasions and they are both Excellent! occasions and they are both Excellent! More

by WHKPRES Verified Customer Verified Customer

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Great service and communication. My car was completed as promised. I would definitely go back. My car was completed as promised. I would definitely go back. More

by johnkhalid77 Verified Customer Verified Customer

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I needed a wheel alignment for my new tires. I scheduled it at 7am and requested to be done while I wait. They had my service done by 8am and was on my way. Can't beat that! I scheduled it at 7am and requested to be done while I wait. They had my service done by 8am and was on my way. Can't beat that! More

by eyesonsaratoga Verified Customer Verified Customer

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Friendly people,, I paid off a car through capital one with my first cat (Ford Fusion) and had trouble finding a car loan and Frontier Ford excepting me made me happy. Enjoying my 2018 Ford Focus. with my first cat (Ford Fusion) and had trouble finding a car loan and Frontier Ford excepting me made me happy. Enjoying my 2018 Ford Focus. More

by sandysunset81 Verified Customer Verified Customer

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They were very nice and worked hard to get what we needed for our service as well as the recalls open on the car. for our service as well as the recalls open on the car. More

by SHONA Verified Customer Verified Customer

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Everyone I worked with at the dealership was very helpful and friendly especially Jose. Different employees were walking around a new employee and the were so kind and helpful showing him the ropes. Very im and friendly especially Jose. Different employees were walking around a new employee and the were so kind and helpful showing him the ropes. Very impressed. More

by wpoints5 Verified Customer Verified Customer

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My experience with Frontier Ford has gone far beyond simple frustration. At this point, the issues I’ve dealt with raise serious concerns about the dealership’s communication, ethics, and overall accoun simple frustration. At this point, the issues I’ve dealt with raise serious concerns about the dealership’s communication, ethics, and overall accountability. I purchased a Camaro from them and ended up going almost a full month without the vehicle due to ongoing problems. During that time, I was placed in multiple loaner vehicles that were not legally eligible to be loaned out, something I’m sure the DMV would take seriously. Despite all the promises made, the detail they guaranteed was never completed, and every attempt to get answers turned into a cycle of excuses and finger pointing. When I finally moved into a Ford Edge, I expected some effort to make things right after everything I had already gone through. Instead, I was given a $250 discount off their price even though the Edge has noticeable cosmetic damage. The car drives better, but that doesn’t excuse the lack of transparency or the fact that none of the previous commitments were honored. They didn’t offer tint, didn’t acknowledge the unresolved issues, and didn’t follow through on anything they originally promised. What makes this even more concerning is what I discovered when reviewing my paperwork: the dealership falsified information on my credit application. Combined with the illegal loaners, this is the kind of behavior that can put a dealership in extremely serious trouble. Communication from management has been just as disappointing. I repeatedly asked staff to have the covering manager, Matt Shone, contact me. I emailed him directly as well. He never responded. I later learned from the now terminated General Manager, Ebrahim, that Matt had actually seen my email and still chose not to reach out, passing it down to Ebrahim. That level of disregard from someone in a leadership position is unacceptable. Sales Manager Eric was also generally unpleasant to deal with. He repeatedly claimed to be “a man of his word,” yet every promise of improved communication or follow through turned into another excuse. Accountability was always missing. To make matters worse, the Camaro I returned is still being sold, and when I was in the dealership today, it appeared someone had just purchased it, likely without any knowledge of the issues I experienced. With all that said, I do want to acknowledge the few people who treated me with respect throughout this ordeal. Raymond in service, along with Carlos and Abdallah, were consistently friendly, professional, and helpful despite the situation. They were the only bright spots in an otherwise extremely disappointing experience. At this point, it’s clear that communication is lacking, accountability is nonexistent, and leadership seems more focused on blaming each other than fixing anything. Based on everything I’ve experienced, including issues that could have serious regulatory consequences, I cannot recommend Frontier Ford, and I fully intend to continue escalating this situation. Wish I never purchased anything here to begin with. More

by aaronespinosa198 Verified Customer Verified Customer

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Michael Marshall was able to fit me into the schedule and I was in and out in promised timeline. I was in and out in promised timeline. More

by BDENHAM1 Verified Customer Verified Customer

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