Ebrahim Rahimi | Page 2

Frontier Ford responded

We deeply cherish your wonderful feedback about your recent service experience with us. It's heartwarming to hear that our team members were so accommodating and helpful during your visit. We understand how valuable your time is, and we're delighted that our service advisor was able to expedite your Fusion's service and get you back on the road in under an hour despite the busy day. Your loyalty means everything to us, especially knowing that you choose to come to us even though you purchased your vehicle elsewhere. The fact that you would recommend us to others and consider us your dealer of choice truly touches our hearts. What a special connection you have with our location - it's amazing that we were part of your family's automotive history when your father ordered your mother's first car back in 1967, and that Country Squire became your first vehicle too. Those kinds of generational relationships are what make this business so rewarding. Thank you for trusting us with your service needs and for taking the time to share such kind words about our team's dedication to taking care of you.

Frontier Ford responded

We are overjoyed to hear about your positive experience with our team at Frontier Ford. Your feedback about our fast and welcoming service means so much to us. We work hard to ensure every customer feels valued while making their visit as seamless as possible. Thank you for taking the time to share your thoughts - it truly brightens our day when we know we've made your experience enjoyable and straightforward.

Frontier Ford responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that our team provided you with responsive and clear communication throughout your visit. It means a great deal to know that we delivered on our promise to complete your service within the same day as promised. Your feedback about our straightforward approach reinforces our commitment to providing reliable and efficient service to every customer who chooses Frontier Ford. We truly appreciate your trust in us and look forward to serving you again in the future.

Frontier Ford responded

Hi Jose, I apologize for the experience and the delay with your plates. This is not the level of service we expect. Please reach out to me directly, I’ll personally review your deal and get your paperwork resolved right away. Ebrahim Rahimi General Sales Manager

Frontier Ford responded

We are absolutely thrilled to hear about your positive experience with us! It's wonderful that we completed your oil change and handled the recall service much faster than expected. Getting you in and out within an hour while taking care of both services efficiently is exactly what we strive for. Your feedback about our great service truly means a lot to our team at Frontier Ford, and we appreciate you taking the time to share your experience with others.

Frontier Ford responded

We are overjoyed to hear about your positive experience with our service team. It's wonderful to know that you received efficient service while maintaining the courteous approach we strive for at Frontier Ford. Your feedback about the quick turnaround time and professional treatment means a great deal to us. We appreciate you taking the time to share your experience and look forward to continuing to provide you with excellent service.

Frontier Ford responded

Thank you for sharing your experience with our service team. We are delighted to hear that our service advisor took the time to clearly walk you through the necessary repairs and provide you with the information you needed. It means a lot to know that we were able to finish your work earlier than expected, getting you back on the road sooner. Your kind words about the quality of service you received truly brighten our day. We appreciate your trust in Frontier Ford and look forward to serving you again in the future.

Frontier Ford responded

Your positive feedback means so much to us! We're thrilled that we could complete your service efficiently in just one day and that your entire experience went seamlessly. It's wonderful to hear that our transportation services, including the Lyft option and valet service, made a positive difference for you. We truly appreciate you taking the time to share your experience with Frontier Ford, and we look forward to serving you again in the future.

Frontier Ford responded

We are pleased to hear about your positive experience with the Zaktek service and appreciate your thoughtful feedback. It's wonderful to know that Michael provided excellent communication and follow-through to ensure your satisfaction. Your recognition of his dedication means a great deal to our team. We understand your perspective about the vehicle pickup process and value your suggestion about taking those few extra minutes to review the completed service with customers at their vehicle. Your feedback helps us identify opportunities to enhance our customer experience, and we take these insights seriously as we work to improve our processes. Thank you for taking the time to share your experience and for acknowledging Michael's efforts. Your input helps us continue providing quality service to all our customers.

Frontier Ford responded

We are overjoyed to hear about your positive experience with our service department. It's wonderful that you received clear explanations about your service options along with honest timeline expectations. We're pleased that our team's pleasant demeanor and expertise made such a strong impression on you. Your feedback about the knowledgeable service you received means a great deal to us at Frontier Ford. We look forward to serving you again and continuing to provide the quality service experience you've come to expect.