Ed Downing | Page 36

Bad Service Manager ( Denny McGee ) and no General Manager My wife and I purchase a 2015 Pathfinder fully loaded from Weston Nissan on the 27th of May. The car had 1200 miles on it when we received the car My wife and I purchase a 2015 Pathfinder fully loaded from Weston Nissan on the 27th of May. The car had 1200 miles on it when we received the car, no one can explain the high mileage on this brand new vehicle. The dealer never showed us the MSRP sticker on the vehicle, we saw other lesser pathfinders at a cheaper price, but we like the last one we saw. And that one did not have the price on it. It also had paint damaged , which they agreed to fix, We drove the car only about a mile out of the dealer when the check engine light was came on the way light came on. Took the car back to the dealer. After a week in the shop we received the car back from the dealer and where told the problem had been fixed. We drove the car about 6 miles and the check engine light came on again, the car stalled and my wife almost got rear ended on the highway. We took the car back to the dealer, less than 24 hours we later. I talked to the service manager Denny McGee. He assured me that the car had been fixed during its previous visit to the shop, less then 24 hours before. However, when I expressed my concerns about the car not working properly and that the check engine light came on again, He did not seem to be interested. When I asked to see what had been done to the car the first time, he refused to show me any paper work. I asked to speak to the General Manager and he refused to call the GM for me. Denny McGee did not care and told me to please spell his name correctly on any review or on line or any survey from Nissan. I have never experience such bad customer service. No one at this dear cares especially the General Manager who is never there and when he is, won’t talk to his customers. Frank M More

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This is the third time that I've bought a new Nissan in Florida in the past 13 years. Thus far, I am very satisfied with the manner in which Ed Downing has treated me on all three occasions. In fact, he Florida in the past 13 years. Thus far, I am very satisfied with the manner in which Ed Downing has treated me on all three occasions. In fact, he is the very reason that I elected to become a loyal client with Weston Nissan. On the most recent occasion, my wife and I were attended by Tony Cordero who patiently and professionaly explained to her each step in the new-car purchase process. Throughout the whole of the entire experience, I felt as if I was being treated like a respected member of the family. I have had no reason to complain about anything except perhaps the cost of labor on one or two occasions but even those complaints have been tempered with an awareness that the mechanics have to earn a living also. And this brings me to something that I need to express now. Oftentimes, we customers approach those who are in sales and service with what is often preceived (and rightly so) a demeanor and tone of voice that exude arrogance and an inability to respect the feelings of others. While we customers have the right to expect quality service and quality merchndise, we also have to keep in mind that respect, sensitivity and courtesy are akin to a two-way street, the Romans' "Quid pro quo." Genuinely quality customers (no matter their incomes and stations in life) almost always acquire quality service and products. It has been my experience that problems are more swiftly resolved when one addresses them in a mature and respectful manner. I believe that arrogance and/or belligerence serve no one. I have been a Nissan owner since 1988. I think it has to do with the way that I treat others. More

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