Ed Hicks

“If you want to waste your time, this is the perfect place to buy a car. The VW service team will gladly help you waste more time by overriding issues instead of solving them. Thanks for nothing!” place to buy a car. The VW service team will gladly help you waste more time by overriding issues instead of solving them. Thanks for nothing!” More

by DOBBALAJ.AYANTH Verified Customer Verified Customer

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Front LED light (aesthetic value only--not safety required) was out (quite obvious by just looking at it) on our 2021 VW Atlas--shortly after warranty period. Service charged us $200+ to "diagnose" t required) was out (quite obvious by just looking at it) on our 2021 VW Atlas--shortly after warranty period. Service charged us $200+ to "diagnose" the "obvious" (light not working!). Then said that entire front headlamp component had to be replaced even though rest of headlight lamps in the component were working. Cost =$3000. Brilliant German engineering where a small decorative LED failed but entire headlamp component had to be replaced plus a charge of $200 to diagnose the obvious. Would not recommend this dealer (plus it took ridiculous amount of time for the "diagnosis." We can live with the LED not working since it is only decorative. Plus, we never received a response from the dealership to our complaint letter More

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Great experience. No issues with process at all. Recommend to everyone who asks where to buy a VW. No issues with process at all. Recommend to everyone who asks where to buy a VW. More

by charlesadlairich Verified Customer Verified Customer

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We enjoyed the experience at Clay Cooley. Kyle and Eddie were great and were able to get the payments on both vehicles to the level we wanted. Kyle worked his butt off to get the vehicle I wa Kyle and Eddie were great and were able to get the payments on both vehicles to the level we wanted. Kyle worked his butt off to get the vehicle I wanted from the overflow parking lot. Rarely was he walking, but running back and forth. He even had to jump a vehicle off so we could test drive. Excellent employee!! More

by SFCANDERSON2004 Verified Customer Verified Customer

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I like this dealership it’s new I bought the new car. The all people inside is very nice very Friendly Thank you so much guys The all people inside is very nice very Friendly Thank you so much guys More

by Tani Verified Customer Verified Customer

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Warm and inviting! Great staff. My Sales Consultant Erik Espinoza did a great job snagging me a great deal. All sales managers kind, polite, and coordinated. Highly rec Great staff. My Sales Consultant Erik Espinoza did a great job snagging me a great deal. All sales managers kind, polite, and coordinated. Highly recommend Clay Cooley's Volkswagen of Richardson. I will certainly return in the future for more vehicles. More

by erik41410 Verified Customer Verified Customer

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Made appointment and when I arrived they were quick to attend to me. Work was done quickly. Thank you I appreciate this since I was from our of town. attend to me. Work was done quickly. Thank you I appreciate this since I was from our of town. More

by Seglind Verified Customer Verified Customer

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Good shopping experience, average customer service from the service department. I could add more but does anyone really reads this? the service department. I could add more but does anyone really reads this? More

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I love my experience from sales all the way up to the general manager. Outstanding customer service. I will be purchasing from them again and would recommend them to all my friends and family. general manager. Outstanding customer service. I will be purchasing from them again and would recommend them to all my friends and family. More

by Cutie3.14 Verified Customer Verified Customer

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Great to work with! Appreciate their help along the way . Would highly recommend then to others. Appreciate their help along the way . Would highly recommend then to others. More

by charlierhamilton14 Verified Customer Verified Customer

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