Ed Murphy
Ed Murphy at Royal Automotive
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Ed Murphy

Manager

Royal Automotive

3010 Columbiana Rd
Vestavia Hills, AL 35216

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12 Reviews
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12 Reviews

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12 Reviews of Ed Murphy

May 15, 2023

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Employee Rating

Royal knowingly sold my son a vehicle with a bad compressor. To make matters worse the General Sales Manager refuses to even speak with us about the issue. His refusal to communicate with us says a More

by LaQuita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Matt Coulter

May 16, 2023

Royal Automotive responded

Laquita, I apologize that you experienced a common mechanical failure with your Impala. I did drive this particular vehicle several times after our in house inspection and service and there was never any issue in relation to this problem. We did offer a vehicle service contract that helps in situations like this but it was declined. We are willing to help get this problem resolved in our service department at a reduced rate of labor. Please let me know if that will help. It was advertised as is with no dealer warranty.

May 16, 2023

LaQuita responded

I don’t believe that you all are being truthful. We were informed by a mechanic that the vehicle had an excess amount of freon. This suggests that the air was not cooling. I feel certain that the inspection revealed that something was not right with the air- at a minimum. I further believe Royal knew the full extent of the issue, but because you were selling the car as is, you had no intention on making repairs. I understand how warranties work, and I am also aware that the car was sold as is. I did not, however, expect it to have a bad compressor within days of purchasing a 2019 vehicle. If you are genuine in your offer to provide repairs at a discount, please contact me to discuss details. My son was told by the salesman Matt that you all couldn’t service the vehicle because it was a 2019 model, which makes no sense. I have yet to receive a response to my emails to the sales manager, which says a lot as well. I may be reached at that e mail address or at the phone number on file.

October 20, 2021

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Employee Rating

Very disappointed with the sales department. Try to sell me the 2022 Tiguan $3000 over invoice. Very dishonest action. Called The GM and will not reply my complaint. Stay away from this VW dealership. Fra More

by msconde
Customer Service
Friendliness
Price
Recommend Dealer
No

March 01, 2021

Dealership Rating
Employee Rating

I had a very good experience with the Sales person and finance person at Royal. Very professional and courteous. Chase was very patient with me and made sure my experience was as seamless as possible. More

by antanetta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chase Murphy

Mar 02, 2021

Royal Automotive responded

Thank you for the great feedback, Antanetta! We appreciate your business and are thrilled to hear that Chase went above and beyond to assist with your purchase. Congratulations on your new vehicle, and enjoy it! We hope to see you again at Royal Volkswagen!

October 06, 2020

Dealership Rating
Employee Rating

DON'T GO TO THIS DEALERSHIP!!! They will sell you a broken vehicle, then tell you they would fix the problem after lying about what the problem is. When you try to call them they won't answer, and if y More

by Tjames0286
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

June 06, 2020

Dealership Rating
Employee Rating

Awesome service since the start of the process all the way thru the delivery of your vehicle. Customer oriented dealer. Great service and professional advisors. More

by Jvhernan03
Recommend Dealer
Yes

Other Employees Tagged: Chase Murphy

Jun 08, 2020

Royal Automotive responded

Thank you for reviewing Royal Volkswagen! We're thrilled to hear that our team took such great care of you during every step of the process. See you next time!

March 09, 2020

Dealership Rating
Employee Rating

Wonderful Experience Looking for a Vehicle for my son. Talked with Sammy Campisi, who referred me to one of his sales people. It was a very pleasant experience. More

by miken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 09, 2020

Royal Automotive responded

Thank you for taking the time to review Royal Volkswagen. We're so thrilled to hear that our team treated you right!

January 09, 2020

Dealership Rating
Employee Rating

The Murphy’s are excellent & innovators of this dealership. Absolutely extraordinary!!! I shall recommend this dealership to any of our friends or anyone that is in the market for a new or used veh More

by Jeanfairchild
Recommend Dealer
Yes

Other Employees Tagged: Chase Murphy , Michael Murphy

Jan 09, 2020

Royal Automotive responded

Thank you for the 5-star review! We are so pleased to hear that you recommend our team at Royal Volkswagen to your friends. We look forward to working with you again!

September 21, 2018

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Employee Rating

As always, superb customer service! All of the employees I have dealt with at Royal are always helpful, professional and eager to please. However, Chase Murphy found me me the pre-owned More

by ginnyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chase Murphy, Micah Murphy

August 25, 2018

Dealership Rating
Employee Rating

Positive Experience I had an extremely positive experience dealing with Ed Swanger and Greg Belcher. They handled my trade-in quickly and applied that to the pre-owned ve More

by Auburn1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

May 06, 2018

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Employee Rating

No hassle No pressure, no haggling back & forth, had the truck I was looking for. It took less than 30 minutes to close the deal. This was my second vehicle pur More

by Truck guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chase Murphy, Micah Murphy

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